Vera Cadillac

Worst experience ever Went to this dealer and tried to make a deal with them. They will rather see you walk out on them instead of dealing with you. They offered $11000 for Went to this dealer and tried to make a deal with them. They will rather see you walk out on them instead of dealing with you. They offered $11000 for my trade in, which they knew is worth between $14200-15800. They wouldn't budge. A friend of mine told me the same. He also walked out. They will treat you like you don't know anything about cars. More

The BEST car buying Experience EVER!!! I'm so honored to have received such great service from Vera and their host of highly recommended staff members such as Luis Valdes and Ariel Paez. I' I'm so honored to have received such great service from Vera and their host of highly recommended staff members such as Luis Valdes and Ariel Paez. I'm so blessed to have had them both in aiding me with purchasing a "New" 2016 GMC Acadia SUV. The atmospheric family oriented oasis place me in the perfect buying mode. The owners son Chris Vera treated my like a first cousin with a hand shake and half hug which made me understand that I'm part of his family now. Thanks Vera Cadillac for your help. More

Dropped the ball with sketchy recovery attempt We initially went to Vera to get Rhino liner in our 2016 Chevy Colorado truck bed. That's a different review. On the way to the lining appointment We initially went to Vera to get Rhino liner in our 2016 Chevy Colorado truck bed. That's a different review. On the way to the lining appointment, we noticed that the seat on the driver's side was coming apart on the bottom. Juan (Rhino liner) sent us to see Edwin in service. We had to make an appointment for another day; they wouldn't even take a quick look at the seat. The day of the appointment, they took the truck for 2 hours and came back saying it was fixed. Before we even got out of the service bay we saw that it was not fixed in any way. We grabbed Edwin to show him and he said they'd have to order the seat cover, so he'll do that and call us when it comes in. Edwin sent a text the next day stating that we'd now communicate via messaging. We replied and asked for confirmation that he'd contact us when the seat was ready; got a resounding "YES SIR". About a week after our visit, via text, we got a request to complete the GM survey. We responded that we'd consider it if we'd receive and status update. Nothing. Repeated requests for an update on the status via their text msg system, met with crickets. Finally I called (on Saturday; 3wks later) to find out what was going on. The guy answering the phone says he couldn't see if it was ordered, he'd need to contact the parts department and he'd get back to me "next week". Sunday afternoon we get a text saying we have an appointment Monday morning. I called Monday and asked what it was for, since we didn't make the appointment. Edwin calls back saying "I said let you know when the seat was in". I asked pointedly if it was in, and he said "No, this appointment is to find out which part to order". Asking why it took him 3 weeks to get back to us about not ordering the part yet, he had the nerve to try to claim that it hadn't been 3 weeks. Technically, no, it was only 18 days... The initial poor repair, the lack of follow up, and the feeling that they tried to get us back into the shop 1) initially trying to claim that the part was there only after I called to follow up, and 2) without first confirming that we would even be available, leaves us with a bad feeling about the place. More

Best Prices! Best People! I have purchased 3 vehicles from the Vera Team. If you want a great price followed by exceptional service then you need not look anyplace else. I have purchased 3 vehicles from the Vera Team. If you want a great price followed by exceptional service then you need not look anyplace else. More