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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,782 Reviews

2,782 Reviews of Vera Cadillac - Service Center

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April 12, 2023

I have the best tech representative Eric. He is always attentive and knowledgeable. Thank you More

by NORMAE1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 13, 2023 -

Vera Cadillac responded

Thank you, Norma! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

April 11, 2023

This place hasn't changed like other places, still a great experience. I haven't been here since before Covid, due to traveling. Everyone was very nice and attentive. No complaints as always. Nestor my More

by VILLACISSOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Service department
Apr 12, 2023 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

April 11, 2023

I highly recommend Vera Cadillac Service Department, Every one there is so helpful especially my advisor Edwin Montoya every morning he would send me a text to keep me updated on my vehicle progress, al More

by SUSYTORRESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya Service Advisor
Apr 12, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

April 11, 2023

The service was amazing 🤩 The logistic and detailed instructions and information about all the process and steps was the best Thank you Michael and all other that made it possible!!! More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crato
Apr 12, 2023 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Ana, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

April 10, 2023

Didn't read why I was there. Check engine light was on, he thought I was there for an oil change. More

by WTTSGL54
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 11, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Experience The Vera Difference Gustavo Rodriguez Service Director

April 09, 2023

My service representative, Nestor Suarez was wonderful as always. He greeted me with a warm professional smile. Filled me in on the details of service requirements; updated me on when m vehicle would ready. More

by essie46.ec
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Suarez
Apr 10, 2023 -

Vera Cadillac responded

Essie, Thank you so much for your kind words for Nestor, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

April 09, 2023

Muy bien su trabajo y la amabilidad de sus trabajadores y la limpieza de el carro More

by Maritzita Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuestro Suárez
Apr 10, 2023 -

Vera Cadillac responded

Maritzita, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

April 09, 2023

il n'ont pas été capable de réparer mon air climatisée ce qui est assez pénible More

by LEMAIRE.YVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Caballero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Diaz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Clarke
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Collazo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Denis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Cros
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joan Fernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hodari Bazemore, Alejandro Barcia, Alex Aarons
Apr 10, 2023 -

Vera Cadillac responded

Yvan, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gustavo Rodriguez Service Director

April 08, 2023

Willy Masot was a pleasure to deal with would buy from him again. Fast and honest More

by GAR58550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Vasquez, Willy Masot
Apr 10, 2023 -

Vera Cadillac responded

Thank you for the kind words for our service department! Willy and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

April 08, 2023

Tires were not rotated as requested rotation was notated as done on service work order More

by emailtony61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Apr 10, 2023 -

Vera Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Experience The Vera Difference Gustavo Rodriguez Service Director

Apr 10, 2023 -

emailtony61 responded

Brought car for oil change and tire rotation rotation was not done but notated as done one tire had flat repair done now car vibrates a little at over 60 mph looks like tire was not balanced paid 25$ for flat repair

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