Vera Cadillac - Service Center

After 45 mins I was able to walk to where the car was being serviced and saw the hood up and no work being done. I waited another 15mins and saw no one was still at the car. Then a service person came ov being serviced and saw the hood up and no work being done. I waited another 15mins and saw no one was still at the car. Then a service person came over and said you’re not allowed to be here because of insurance reasons. I think there needs to be more active supervision. More

Conrad is absolutely. brilliant. Go there and ask for him. You will not be disappointed. brilliant. Go there and ask for him. You will not be disappointed. More

Professional and very polite I was kept in communication of when my vehicle would be ready of when my vehicle would be ready More

My service person, Mikell Hernandez, was excellent. He understood what I wanted done and promised me fast, reliable service. After waiting awhile, he came back & told me my car was not ready yet for th He understood what I wanted done and promised me fast, reliable service. After waiting awhile, he came back & told me my car was not ready yet for that service! So he saved me money and I was on my way quicker than I thought! More

Great service for my car, I have owned many different vehicles throughout my life and Vera Cadillacs service is probably the best I have ever experienced. Nestor Suarez is an excellent service consultan vehicles throughout my life and Vera Cadillacs service is probably the best I have ever experienced. Nestor Suarez is an excellent service consultant. More

Great experience! My car was returned very quickly and Mikell was very honest by letting me know I did not need an oil change at that time. No work done & a free car w My car was returned very quickly and Mikell was very honest by letting me know I did not need an oil change at that time. No work done & a free car wash! More

My service person was extremely helpful and reliable. He brought my car back within the time he promised it would be reafy. He brought my car back within the time he promised it would be reafy. More

This was the second time I make an appointment at Vera to have the backup camera recall replaced. First time in March, when I got there they said sorry we have no replacement cameras in stock. Why did you have the backup camera recall replaced. First time in March, when I got there they said sorry we have no replacement cameras in stock. Why did you no let me know before I drove 20-30 minutes to get there. OK, a waisted trip. Not happy but will wait till the new ones arrived. On April 26th I called and made another appointment for the next day, April 27th 7:30 am. They said it would take about 1-1/2 to 2 hours. They assured me they had 10 cameras in stock, so no problem there. I got there at 7:30 am, they checked me in, nice, friendly. At 10 am (2-1/2 hours later) I went to check, not done yet. Again 10:30 not done yet, by 11 (3-1/2 hours later) I was not happy so when I went back to check, they said... sorry but we have an issue with the camera and connection and we are not able to fix it today. They said they tried two different ones and neither worked. So.... it was funny that my old one worked fine, no issue with the connection there, and when they gave me the car back, it was still working fine, no problem. Did they really have the camera in stock is my question? Did they have other cameras but not the one for my car. Yes, in the end they gave me a peace offering which is the reason for the high rating I gave you above. Not a very good way to treat a Cadillac customer when we are less than 6 months to the end of our lease. More

Great communication, service and convenience with pick up of the car and dropping off included. of the car and dropping off included. More

My car returned at the estimated time. Service was fine. The car care more than expected. Thank You. Service was fine. The car care more than expected. Thank You. More