Vern Eide Chevrolet Buick GMC

Rainy day wednesday! On a recent return trip from Mayo Clinic to Rapid City, we decided to stop in Mitchell for the night. It was a bit drizzly that night. We forgot somet On a recent return trip from Mayo Clinic to Rapid City, we decided to stop in Mitchell for the night. It was a bit drizzly that night. We forgot something in our Toyota Sequoia so I ventured out to get it. Well, while opening the back cargo door with my key, the window came down as it does on occasionally. The trouble was IT DID NOT WANT TO GO BACK UP!! Here it is 11:00 oclock pm, raining and the window WILL NOT go up. What to do? We decided to put 2 umbrellas in the back to keep some rain out and went to bed. I did sleep ok but up early to get to the problem. First i went to Menards, thinking i could get some tape and plastic. Ya Right, that really would have not worked. I Googled car dealerships and recognizing the name, I decided on Vern Eide Chevrolet in Mitchell. Walking in the door, i was greeted by Pam Engelland, Service Advisor. She got some initial information from me and then took the car back to be looked at. The mechanic in back diagnosed that the track and regulator were seized up but still managed to get the window back in place for our trip home. They also noticed a light out and replaced that. I was very very pleased with the quick service and would give this dealership high marks! More

bad experience My husband was looking at a truck back in dec 2015 and told the salesman that he would have to show me the truck. My husband came to my work to show My husband was looking at a truck back in dec 2015 and told the salesman that he would have to show me the truck. My husband came to my work to show me the vehicle and I told him that we could look after work online. My husband told saleman that he wanted to wait before they did any numbers or anything as he had to visit with me. I went home and jumped onto my emails and had an alert that my credit was ran. I got onto the site where I got the alert from and Verne Eide ran my report. I did NOT give my permission for my report to be ran! I then had my husband call in and ask for our credit report and salesman said that he would send them out in mail. A couple days went by and still no report from them. My husband called and salesman said that they couldnt mail them but we could stop by to get them. I would not buy a vehicle nor would I recommend them to anybody! They didnt have my permission to run my credit. Very disappointed! More

Away from Home care 300 miles from home when the "check engine" light came on. They got us in immediately the next morning at 8:00 am, had the problem fixed in 30 minute 300 miles from home when the "check engine" light came on. They got us in immediately the next morning at 8:00 am, had the problem fixed in 30 minutes, and also took care of an open recall on the vechicle. Very accomadating! Would recommend this dealership to anyone. More

Good Chevy service Had an issue with my end gate and they promptly scheduled an appointment and completed the work. They were actually able to get the end gate operatio Had an issue with my end gate and they promptly scheduled an appointment and completed the work. They were actually able to get the end gate operational. More

Fantastically Professional Wayne Konz was very friendly, knowledgeable, and helpful. I went there not knowing for sure what I was going to get for a vehicle, just knew that I ne Wayne Konz was very friendly, knowledgeable, and helpful. I went there not knowing for sure what I was going to get for a vehicle, just knew that I needed something newer. Wayne took the time to get to know my needs and wants and really helped me make a decision. Very patient with me, I think we test drove 4 different trucks until we found the one that meet my needs. Once I made the choice, Matt Engelland made the paperwork go very fast. I will be back when I have a need for any vehicle changes. I live 75 miles from this dealership, it was well worth the drive. Wayne also took the time to introduce me to Tami Winter (Service Advisor) and I will be going there for anything I need in the future for service. More

Excelent customer service I had an excellent recent service experience , Craig Engelland, Tami Winter, Trent and Josh Shereck are the Best!! They are all on top of everything I had an excellent recent service experience , Craig Engelland, Tami Winter, Trent and Josh Shereck are the Best!! They are all on top of everything and also they know how to make a satisfied customer ! Thank you , More

Alex Hosier Alex was very professional, and nice. He helped my husband through the whole process of buying a pick up. We will very likely to go back to Mitchel Alex was very professional, and nice. He helped my husband through the whole process of buying a pick up. We will very likely to go back to Mitchell, SD (we live in Sioux Falls) when it's time for me to get a new vehicle! Thank you! Sue and Greg Nelsen More

Great Experience. Ryan was great to work with. Very friendly. It was mine and my wife first time buying a car on our own. We were nervous but Ryan made us feel ver Ryan was great to work with. Very friendly. It was mine and my wife first time buying a car on our own. We were nervous but Ryan made us feel very comfortable. He work hard on getting us the best deal on the Vehicle we bought. He work hard on getting us our loan approved. Just a great experience overall. I will definitely recommend him to anyone that is out looking for a new car. Thank you More

Great Dealership " Thank You " This dealership through its great ownership and people are truly trying to make your experience the greatest experience possible. Thank you for going This dealership through its great ownership and people are truly trying to make your experience the greatest experience possible. Thank you for going above and beyond. More