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Vernon Auto Group
Vernon, TX
5,455 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,455 reviews
December 28, 2011
I have bought several new vehicles thru the years and the older that I get, the more the experience seemed not to be enjoyable and almost to the point that I told my husband as we got in the car to go look a older that I get, the more the experience seemed not to be enjoyable and almost to the point that I told my husband as we got in the car to go look at the new Expedition that I had rather take a beating than go buy a new vehicle. It was a pleasure to do business with Robby Eads. He has the years of experience and lets the customer make up their minds without any high pressure sales talk. Another thing that I appreciated is that the only extra that I was offered was an extended warranty. The last new vehicle that I bought, I almost got up and walked out after telling them over and over that I did not want all the extra "crap" they were trying to sell me. I told Robby "thank you" for making the sales experience of buying my new Expedition an enjoyable one. Linda Pilcher More
by Linda Pilcher
Employees Worked With
Robby Eads, Robby Eads
Helpful December 27, 2011
Looked at several trucks that were not all really what I was wanting. They all had more than what I was looking for or not enough. I was told it would be better to order the truck I was wanting with the opt was wanting. They all had more than what I was looking for or not enough. I was told it would be better to order the truck I was wanting with the options I preferred. It came in having most of everything on it that I wanted. The only thing it did not have which I thought would have been standard equipment for a diesel truck was the engine block heater. All things aside other than that it was a great experience. The finance gal, Ashley was great to finish the deal with as well. More
by graintruck94
Employees Worked With
James Dillard/ Ashley??
December 26, 2011
This was by far the best new car purchase I have experienced. NO ONE can touch their prices which is why I traveled to Texas from Philadelphia. Staff hospitality was unlike I had experienced in any experienced. NO ONE can touch their prices which is why I traveled to Texas from Philadelphia. Staff hospitality was unlike I had experienced in any Big City dealership. My only regret is that I wish I had found these guys years ago to do business with. From here on out, all my future vehicles will be from this dealership! Overall experience was no nonsense which made it great. Numerous email questions I had asked were answered immediately and phone calls were promptly returned. The website is very descriptive, easy to navigate and contains every detail of every vehicle for purchase. Just an excellent experience for me! Respectfully, Alex Philadelphia More
by MrAgent007
Employees Worked With
Matt, Ralph & Ashley., Ralph Arteaga
December 18, 2011
BEWARE of this dealership!!! This was one of the most disturbing events of my entire life. If I could ever rewind time, this would be it. Mike Sanchez and the entire dealership were extremely unprofessio disturbing events of my entire life. If I could ever rewind time, this would be it. Mike Sanchez and the entire dealership were extremely unprofessional. We drove 400 miles ready to purchase a vehicle from this dealership. They didn't have the decency to clean the car...the interior was covered in dog hair, spilled coffee everywhere, sticky steering wheel, etc...it was disgusting. Also, Mr. Sanchez didn't have the decency to spit out his wad of tobacco. I guess he thought spitting his tobacco/mucous on the ground every 15 seconds (right beside my wife) would help him close a deal. DISGUSTING! They also play very childish games to try and get you to purchase a car. I've never experienced anything this horrible from a car dealership in my life. I didn't know car salesmen could be this bad. Very bad customer service. STAY AWAY! More
by caren1971
Employees Worked With
Mike Sanchez
September 22, 2011
Importing a truck to Canada is an adventure that required fulfilling export "red tape" that can be confusing and daunting to say the least. I took a chance and purchased a truck via the internet with Vernon fulfilling export "red tape" that can be confusing and daunting to say the least. I took a chance and purchased a truck via the internet with Vernon Forde Dodge. I can only say that my experinece was very positive and they were very accomodating at every task. All my necessary paperwork was quickly processed, my truck was delivered to me at the airport AND most impotantly, the truck was as much (and more) than i hoped for in quality and condition. Bravo! i i certainly will not hesitate to deal with them again. Regards John Kozlowski Lorette, Manitoba, Canada More
by jkozlowski
