Vicksburg Chrysler Dodge Jeep RAM

Service department is excellent. Took my truck in for rear end rebuild. Didn't take long to fix couple days and service advisers and manager Bob were incredibly helpful. Thank you Took my truck in for rear end rebuild. Didn't take long to fix couple days and service advisers and manager Bob were incredibly helpful. Thank you all so much. More

Be cautious dealing with their service department on third-party warranty claims. When I brought in my Jeep Wrangler, the service advisor (Bob) warned me there could be extra costs, but then handed me a third-party warranty claims. When I brought in my Jeep Wrangler, the service advisor (Bob) warned me there could be extra costs, but then handed me a quote with a massive out-of-pocket markup on a claim Dealers Alliance Corporation had already fully approved. When I declined the work, they left the claim open in the portal, blocking me from taking my vehicle elsewhere. Communication was non-existent. Their customer satisfaction rep (Maya) reached out, heard my concerns, and promised that a manager or the owner would call me back within 24 to 48 hours. Neither ever did. Days passed with total radio silence, forcing me to drive down to the dealership in person to get basic answers. When I met with Tina Robinson in person, she explained that because they are an independent dealer, they aren't obligated to stick to standard warranty pricing. To her credit, Tina did step up right then, canceled the open claim over the phone, and refunded half of my diagnostic fee. While Tina handled the exit professionally, a service department that hits warranty customers with excessive markups and whose management and ownership refuse to return calls until you show up on their doorstep is completely unacceptable. More

We didn't want free - we just wanted you to do your job and own your mistakes!! DO NOT USE THIS DEALERSHIP! We should have written 4 other reviews before this, but out of convenience, we kept going bac and own your mistakes!! DO NOT USE THIS DEALERSHIP! We should have written 4 other reviews before this, but out of convenience, we kept going back (our fault). That being said, this place is shady! We dropped our Jeep Grand Cherokee off on Monday for a Tuesday appointment so that we could talk to someone in person about the issues and let them know the extended warranty paperwork was in the glove box. We received a call saying that they checked the warranty because that's the first thing they do... and it wasn't covered. We were quoted over $1,000. Once they fixed it, another issue popped up and they called and told us our new total would be closer to $3,000. We asked again, "Did you check the extended warranty?" They said, "Oh, you have an extended warranty!" We explained that yes, we had already had this conversation and the information was in the glove box. They called the warranty company, and it was going to take 24–48 hours for them to come out and inspect it. The first claim was denied, while the second was approved. When I called to ask why the first claim was denied, I was told they didn't know why. I called the warranty company myself and was told the first claim was denied because the service department had already done the work before calling it in. The warranty company said they treat issues like that as fraud. We called the dealership and explained what we learned. Tina and Donald "Bob" (the service manager) were scrambling to figure out how they were going to cover their xxxxx on this. They did say we wouldn't have to pay for it because the dealership was going to cover it. But they took NO OWNERSHIP of their mistake. Instead of calling us after the warranty company denied the claim and saying, "Hey, look, we messed up, but here is what we're going to do to make it right," they provided us with a receipt that made it look like the issue never happened. The top of the paperwork stated that the customer acknowledges a quote of $750, when in reality we were quoted almost $3,000. The dealership paid the warranty company $600, and we paid our $100 deductible. Tell me why this dealership is going to screw their customers over by upcharging over $2,000. This dealership is NOT honest. When questioned about their competence and integrity, things got heated. We asked to talk to the owner, and we got kicked out and were told that Tina and Bob called the owner and he would not speak to us because of the reaction we had. (Who wouldn't be xxxxxx after being jerked around) The owner is just as shady if he won't take the time to resolve an issue that will be reported to the BBB and potentially a malpractice lawyer. And this isn't the first issue we've had here. We have paperwork from ALL the other issues we've experienced, including a part that wasn't put back on at all, parts that weren't put back together correctly that caused wires to burn, and a vehicle we bought from there that wasn't inspected correctly. This dealership is HORRIBLE, and the service department SUCKS. They lack integrity, communication, and morals. DO YOURSELF A FAVOR AND TAKE YOUR BUSINESS ELSEWHERE. More

Stay away from this place. Their management is horrible which leads to horrible customer service. Talked with 2 different sales people. Both horrible. One named Dan encouraged Their management is horrible which leads to horrible customer service. Talked with 2 different sales people. Both horrible. One named Dan encouraged me to buy from another dealer. Been trying to communicate with Jason the Sales Manager. His communication is just as bad. Doesn’t return calls, emails, messages. Then a rep just text me after nothing most of the day previous. Just a sorry we were busy. This place is horrible when it comes to customer service. Stay away. Go to Zieglar for a Ram or Jeep. They actually care and will help. This place nope. More

buying my Jeep Grand Cherokee was smooth and easy. friendly staff not pushy and went over all the features on the vehicle before I took her home. friendly staff not pushy and went over all the features on the vehicle before I took her home. More

I recently bought a new Jeep Cherokee from Vicksburg Chrysler, and I’m thrilled with the experience! From the moment I stepped inside, the staff made me feel right at home. There was no rush or pressure Chrysler, and I’m thrilled with the experience! From the moment I stepped inside, the staff made me feel right at home. There was no rush or pressure, which was a huge relief, and they really took the time to understand what I was looking for in a car. They helped me find the perfect Jeep that not only met my needs and preferences but also stayed within my budget. The whole process was easy and fun. Everyone I talked to was friendly, knowledgeable, and genuinely wanted to help me make the best choice. If you’re in the market for a new car, I highly recommend Vicksburg Chrysler. I love my new Cherokee and will definitely be coming back here again. More

Salesman lied! He said the hitch would be on him. Now he says I owe! He said the hitch would be on him. Now he says I owe! More

Brought my dodge ram in for service. Was a great experience. Mike was very helpful and didn't take long at all. Great place to go for service. Was a great experience. Mike was very helpful and didn't take long at all. Great place to go for service. More

Bought our truck here and the salesman Joe Mater was not pushy and was so knowledgable! He has always been there for us no matter what. Any questions or service concerns we have had, he has always bee the pushy and was so knowledgable! He has always been there for us no matter what. Any questions or service concerns we have had, he has always bee there to help. Their staff is like family! More

Service department was terrible, I made an appointment two weeks in advance to get my vehicle serviced and they ordered the wrong parts and failed to communicate it to me keeping my vehicle for an extra d two weeks in advance to get my vehicle serviced and they ordered the wrong parts and failed to communicate it to me keeping my vehicle for an extra day forcing me to find a ride to work..what's worse is the guy Mike at the counter didn't even give me a courtesy call saying my van wouldn't be ready that day I had to call when the place was nearly closed to find out .forcing me to find a ride to work the next day...never again More