Victor Chevrolet

First visit to this dealership Just put a new service truck into operation. Minor confusion on programming a new key. Service advisor Charlotte Hines very helpful and turned a negative first impression i truck into operation. Minor confusion on programming a new key. Service advisor Charlotte Hines very helpful and turned a negative first impression into a positive one. Looking forward to long term relationship with Victor Chevrolet. More

Very knowledgeable and nice. He new what he was talking about and when we couldn't get app on phone he handled that as well He new what he was talking about and when we couldn't get app on phone he handled that as well More

Charlotte was great to work with, pleasant and answered all my questions. Tires were replaced quickly. all my questions. Tires were replaced quickly. More

VICTOR CHEVY IS A SCAMMER DEALERSHIP! BROUGHT THIS TO THE BBB ATTENTION AS WELL! VICTOR CHEVY SAYS THEY HAVE NO CORPORATE NUMBER, OKAY ILL CALL ALBANY AND CONTACT CHEVY AND GM AND BROUGHT THIS TO THE BBB ATTENTION AS WELL! VICTOR CHEVY SAYS THEY HAVE NO CORPORATE NUMBER, OKAY ILL CALL ALBANY AND CONTACT CHEVY AND GM AND LET THEM KNOW HOW WE WERE TREATED FOR TWO CUSTOMERS PURCHASING TWO BRAND NEW VEHICLES THAT ARE PAID OFF. WE WILL SEE HOW THEY FEEL ABOUT THAT CUSTOMER DEALERSHIP RELATIONSHIP. DONT TAKE YOUR BRAND NEW VEHICLES TO VICTOR CHEVY, LET ALONE TRUST THEM WITH ANY VEHICLE! THE GM, ROCCO, CALLED US, CUSTOMER, SCAMMERS. SCAMMERS!? ARE YOU SERIOUS RIGHT NOW? WE PURCHASED TWO BRAND NEW VEHICLES FROM CHEVY (Bidleman to be exact and had a great experience on 8/2021 and 1\2022 ) WE HAVE ONLY HAD THE TRUCK SERVICED ONCE THIS YEAR BY VICTOR CHEVY DUE TO LOCATION. WE HAD THE OTHER SERVICED A FEW TIMES AND IT WAS ONLY EVER SERVICED BY AGAIN, VICTOR CHEVY! NO ONE ELSE HAS TOUCHED OUR VEHICLES. ISSUE 1- THEY WILL SCRATCH YOUR RIMS WHEN ROTATING TIRES AND TRY TO NOT TAKE RESPONSIBILITY AND THEN TRY TO FIX THEIR MESS UP ON THREE DIFFERENT OCCASIONS AND DRIVE THE CAR OVER 100 MILES FINDING SOMEONE TO FIX THEIR MESS UP WITHOUT EVEN TELLING US THEY WERE DRIVING MY CAR TO SCOTTSVILLE ON TWO OCCASIONS PUTTING OVER 100 MILES ON MY BRAND NEW VEHICLE. THERE WERE NO SCRATCHES ON MY POWDER COATED RIM PREVIOUSLY BECAUSE IT WAS A BRAND NEW VEHICLE ONLY SERVICED WITH A CHEVY/GM DEALER! THE GM, ROCCO, GAVE US HIS WORD THAT HE WOULD BE THERE ON THE DAY OF THE THIRD TIME OF MY RIM "TRYING" TO GET FIXED!" HE WAS NO WHERE TO BE FOUND AND LIED ABOUT GIVING HIS PERSONAL GUARENTEE ABOUT IT BEING FIXED CORRECTLY AND TO MAKE IT RIGHT FOR PUTTING OVER 100 MILES ON MY BRAND NEW VEHCILE WITHOUT CONSENTING WITH ME FIRST UNDER MY INSURNACE. SINCE ROCCO WAS MIA, I FOUND THE SALES MANAGER, ED SERVANTI, AND HE OFFERED A FREE FUEL UP AND OIL CHANGE FOR ROCCO NOT BEING AROUND AND THE ISSUES OF THEM TAKING MY CAR ON MULTIPLE OOCCASIONS WHEN WE WERE TOLD THE RIM DOCTOR WAS COMIMG TO VICTOR. AT THE POINT, I DONT TRUST THEM TO TOUCH MY VEHICLE AGAIN. THE BEST PART IS WHEN YOU CALL ROCCOS NUMBER LISTED ON THE VICTOR CHEVY WEBSITE, 585.721.4597 - HEATHER STRONG IS THE ONE WHO ANSWERED EVEN THOUGH SHE WILL DENY IT WAS HER AND ARGUED, I MEAN ARGUED WITH ME AND SAID I HAD THE WRONG NUMBER. I LEFT VOICEMAILS FOR ROCCO WITH NO RETURN CALLS BUT ONCE IN THE BEGINNING WHEN GIVING US HIS GUARENTEE THAT HE WOULD BE THERE AND WASNT. HOW PATHETIC! I HAVE SCREENSHOTS OF THE NUMBER LISTED ON THE WEBSITE AND WHEN I CALLED AND FOR HOW LONG WHEN THE LADY WAS ARGUING BY SAYING THE NUMBER IS WRONG ON THE CHEVY WEBSITE! MIND IS BLOWN! WHAT A SHADY BUSINESS!!! ISSUE 2- THEY CANT EVEN DO AN OIL CHANGE WITH MY OTHER BRAND NEW VEHCILE WITHOUT IT LEAKING ALL OVER THE FILTER AND MY BRAND NEW DRIVEWAY. THIS ENTIRE TIME, WE THOUGHT IT WAS SOMEONE ELSES VEHICLE LEAKING OIL BECAUSE WE DRIVE ALOT IN THE WARMER MONTHS. NOW THAT THE COLDER MONTHS HAVE ARRIVED, AND THE TRUCK HASNT BEEN DRIVEN ALOT, WE HAVE NOTICED THE OIL EVEN MORE. AGAIN WE HAD THOUGHT IT WAS OTHER PEOPLES VEHICLE BECAUSE IN OUR HEADS THAT.....WE HAVE BRAND NEW VEHICLES SO IT WOULDNT BE OURS. WELL SURE ENOUGH, WE GOT DOWN AND LOOKED UNDERNEATH AND SURE ENOUGH OIL WAS DRIPPING FROM THE FILTER OF THE TRUCK. ARE YOU SERIOUS!? SO NOW THAT WE FIGURED THAT OUT, WE BRING IT TO VICTOR CHEVY ATTENTION BECAUSE AGAIN ITS ONLY BEEN SERVICED BY THEM AND WE GOT CALLED SCAMMERS FROM THE GENERAL MANAGER! I AM BLOWN AWAY. ROCCO AND HEATHER ARE BY FAR THE MOST ARROGANT PEOPLE. DONT BUY YOUR VEHICLES THERE. DONT GET YOUR VEHCILE SERVICE BY THEM. VICTOR CHEVY DOES NOT TAKE RESPONSIBILITY FOR ANYTHING!!! WE HAVE TWO BRAND NEW VEHICLES THAT THEY TREATED LIKE GARBAGE FROM THAT PLACE. THEY ARE BRAND NEW. I EXPECT IT TO BE BABIED! I WASNT BRINGING THEM OLD RUST BUCKETS. HOW CAN A GM ATTEMPT TO RESOLVE THE ISSUE BY TELLING HIS CUSTOMERS THAT WE ARE SCAMMING HIM?! AND THEN TOLD US TO GET OUT. AND THEN PROCEEDED TO TELL US THAT ED SERVANTI OFFER FOR OUR FUEL UP AND OIL CHANGE WAS DENIED! DONT EVER DO BUSINESS WITH ROCCO AND HEATHER AT VICTOR CHEVY. More

Scott was great to work with. He worked hard to get me into the vehicle I wanted at a price I could live with. Ryan was great as well, making the numbers work and making the fin He worked hard to get me into the vehicle I wanted at a price I could live with. Ryan was great as well, making the numbers work and making the financial part of it, quick and easy. Great people to work with !! Thanks for everything !! More

It was a great experience buying a car at Victor Chevy. Scott is one of the best salespeople I’ve worked with. He responded almost immediately whenever I asked any kinds of questions. Strongly recommend th Scott is one of the best salespeople I’ve worked with. He responded almost immediately whenever I asked any kinds of questions. Strongly recommend this dealership. More

Walked in showroom at 5pm. I knew what I wanted. From Carm, Rocco, to Ryan and Scott. They all made this a breeze. Scott was very good going over all features with my wife (mai I knew what I wanted. From Carm, Rocco, to Ryan and Scott. They all made this a breeze. Scott was very good going over all features with my wife (main driver). Picked up vehicle at 5p the next day. One of the best car buying experience’s. More

I had a great experience with my purchase from Victor Chevrolet. Scott was great to work with. Chevrolet. Scott was great to work with. More

Everyone at Victor Chevrolet was very helpful in getting me into the right vehicle to fit my budget. Friendly and knowledgeable staff all around. me into the right vehicle to fit my budget. Friendly and knowledgeable staff all around. More