Victory Chrysler Dodge Jeep Ram of Ottawa

Like family Friendly kind respectful funny and easy to work with I hate surveys so much work with I hate surveys so much More

Fast communication, no hidden fees. What is listed is what you pay! Transparent team, ready for help you with any question! What is listed is what you pay! Transparent team, ready for help you with any question! More

Best experience I've had at a dealership! My family and I were treated with kindness and professionalism from all Victory employees from top to bottom! My family and I were treated with kindness and professionalism from all Victory employees from top to bottom! More

I would like to give them a better review, but I bought my used Toyota Tacoma exactly two weeks ago, and I have had it in my possession for a total of 22 hours. The day after I purchased it, the whole dash my used Toyota Tacoma exactly two weeks ago, and I have had it in my possession for a total of 22 hours. The day after I purchased it, the whole dash lit up with alarm codes. Victory told me to take it to a Toyota dealer since it was still under the manufacturers warranty. Toyota has had it since then and still has no idea what is wrong with it. The Toyota dealer now has me in a loaner car. I don't know if there is anything Victory could have done to see this coming. Toyota did say that this truck was in the shop for this same problem 5 days before being traded in to Victory. I guess Victory didn't dig too deep into the CarFax to find out what was done at that service point. So after buying a 1 year old truck with 31,000 miles on it, it has turned into a really expensive test drive. Victory was very nice through the test drive and purchase, I have let them know that I am still without a truck, and they apologized for that, but haven't really done anything or offered to help in any way other than offer to call the Toyota dealer where it is. I am already getting updates from them, so I'm not sure what having a 3rd party call them and ask questions is going to do. I don't know what I'm even expecting from Victory at this point other than a sympathy card. The whole thing has just turned into a train wreck. Would I buy from Victory again? I think so. Would I ask more questions about the service history? Yes. I don't want to leave them a bad review, but I've been emailed a couple of times asking for a review, but I have nothing to review other than the loaner car a different dealer is providing me at this point. I also went in with a prequalified loan from another lender at a certain interest rate. Victory's financing department couldn't get me the same rate, they were about 0.2% higher, but they told me if I don't finance through them, then the selling price would go up. So I got a higher interest rate in order to knock $1000 off the price. Not a preferred way to proceed, but wasn't worth the argument on my end. More

Over priced i will continue to take my ram for service next door to Ford. They are cheaper and also will pick my truck up from the house. next door to Ford. They are cheaper and also will pick my truck up from the house. More

Very Helpful and always treats me and my family amazing The service was very quick and they explained every step along the way. The service was very quick and they explained every step along the way. More

They always take good care of me. Mike is my favorite. He tells me like it is and doesn't sugar coat it. Mike is my favorite. He tells me like it is and doesn't sugar coat it. More

I’ve been searching for a new go to Jeep dealer and believe I have found it. Easy communication from email to texting and great customer service once I entered the building and even after purchasing th believe I have found it. Easy communication from email to texting and great customer service once I entered the building and even after purchasing the vehicle. Will definitely be back to buy another Jeep. More

Appreciated the effort in diagnosing the problem and finding resources to address the issues. We were pleased with the results. finding resources to address the issues. We were pleased with the results. More