Never in my life have I dealt with a more unprofessional, arrogant, spiteful, rude, threatening, service manager. No one in the service department communicates anything to others. I called multiple times, spoke with service advisors, had my original dealership call, and set up for me to come in for warranty work. I was told the part was still under warranty by an advisor there. When I arrived, no one knew anything about it. They finally get me in, and after a bit, the manager comes in and tells me the part wasn't from them originally, that they had it brought in from a parts store, so it wasn't under warranty anymore, as the part store warranty was shorter. Tried to sell me a replacement for more than they cost. Was mad, do I got my kids and started to leave when he said "well you should have called". I snapped back at him that I did, that no one there knew how to relay anything, and that I was told that it was covered. He gave a sarcastic sorry, and I told him to f off. He then proceeded to follow me out, saying "I bet you wouldn't say that to me outside of here" I said did you just threaten me? He said no sarcastically. So I said he was xxxxx incompetent and walked outside. My car wasn't there so when I asked where it was I got a very sarcastic "I dont know" it pulled up a few seconds later and then words were exchanged that I honestly can't remember as I was so angry I couldn't think straight. I threw my coffee down, had my 2 year old stand next to the car, while I loaded my infant into the other side. While I was doing that, he walked up to my 2yo, and said to her "I'm sorry for your dad." At this point I was shaking I was so furious. I came back around, put my daughter in the car, said f you, and got in my car. He then started trying to shame me because my car is a Hyundai. He was saying "nice hyundai" "enjoy your hyundai" that's a cool hyundai. I pulled out quick as I could before it could escalate any farther.
Did I maybe overreact a lil bit, yeah. Should he as a manager handled it differently, 10000% He should have never blamed me for the situation, and should have just asked me to leave, not follow me threatening and then taunting me. Though if he wouldn't had blamed me, I wouldn't have ever got upset to the point I did,, and nothing would have happened. But in NO WAY, should he have EVER walked up to my daughter, especially in the middle of what was happening, and say something to her that intended to upset me more. That was so far beyond unprofessional and unacceptable, and the dealership should be absolutely ashamed on behalf of him, if nothing else, just for that alone. I will be calling to speak with the GM, and I will be reaching out to Ford corporate to file a formal complaint to let them know what happened, and how their manager handles things.