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Victory Ford
Kansas City, KS
131 Reviews
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Showing 131 reviews
May 11, 2016
GREAT EXPERIENCE was very nice and pleasant atmosphere and sale person was very nice to my family and I we feel special explanation of vehicles was excellent and appea was very nice and pleasant atmosphere and sale person was very nice to my family and I we feel special explanation of vehicles was excellent and appearance of dealership showroom was nice. More
by carguy,tina1960
Employees Worked With
wesley larson
Helpful May 03, 2016
Getting to meet the dealership! Traveling from Colorado back to Indiana our Ford F150 expierienced problems, quickly searching for the nearest Ford dealership we found Victory Ford. Traveling from Colorado back to Indiana our Ford F150 expierienced problems, quickly searching for the nearest Ford dealership we found Victory Ford. A quick call and we were taken care of professionally, and being at a dealership for 6 hours trust me you can get a vibe, good or bad. Special shout out for Matt, he took the time to show us vehicles, answering questions that should lead to our next purchase of a Ford!! More
by YPSI3654
Employees Worked With
Salesman Matt, and great service team!
February 19, 2016
EXCELLENT Customer Service I drive 40 miles to take my vehicles to Victory Ford for Service for a reason. I've been doing that for a year now. The 20 years prior to that, I to I drive 40 miles to take my vehicles to Victory Ford for Service for a reason. I've been doing that for a year now. The 20 years prior to that, I took them a half mile from my home for repairs. I'll tell you why I've chosen to drive the extra 39.5 miles. What sets them apart from other service shops is their Outstanding Customer Service! I took my Chevy Impala in for repairs recently. They solved the starting issues it was having. I found that the 2002 Chevy Impala has a huge amount of complaints about the car starting and mechanics not being able to fix it. Google it and you'll see. These guys at Victory Ford did what it took to fix the problem. You can take your vehicle to your local service shop and get repairs done. Victory Ford isn't the only place that knows how to repair a vehicle. But if you want a place where you feel it's as important to them as it is to you to take care of your vehicle troubles, Victory Ford is the place to go. And if you want a place that won't make up things that aren't an issue on your vehicle just to make more money, Victory Ford is the place to go. I will continue to drive 40 miles for my vehicle repairs because I know that I, the customer, matters. Thank you Dustin and thank you to your entire team! More
by Cynthia Barker
Employees Worked With
Dustin
February 04, 2016
New Car Buying Experience at Victory Ford in Bonner Springs My older Escape had an accident with a deer and was totaled. I found a new 2016 SE Escape at Victory Ford that had the features I wanted. I was elig My older Escape had an accident with a deer and was totaled. I found a new 2016 SE Escape at Victory Ford that had the features I wanted. I was eligible for the Ford X-Plan from work, but Victory's deal still saved me $1000 over the X-Plan. I am very happy with my car and the helpfulness and friendliness of my salesman, the manager, and the sales staff. I would recommend Victory Ford to anyone that wants a casual buying experience with home-town friendly people. More
by djdelladio
Employees Worked With
Wes, Johnathan, Scott
December 22, 2015
Best Car Buying Experience Pleasant Experience - Rockstar Salesman - Who likes going through the process of buying a car?... Spending hours sitting in a dealership cubical feel Pleasant Experience - Rockstar Salesman - Who likes going through the process of buying a car?... Spending hours sitting in a dealership cubical feeling like you are wasting the day away while a salesman runs back and forth... That didn't happen at Victory Ford. From the start they were prompt and respectful. Unknowing we were contacting a dealership we had text after hours regarding the 2012 vehicle we were interested in. We promptly received a response from Jude Boliere. He was not able to answer our questions at the time however he followed up with us shortly after 8am the next morning, even noting that he hoped he wasn't waking us. Upon arriving at the dealership for a test drive we were greeted by salesman Scott Wells whom was friendly, kind, engaging and most importantly attentive to the smaller details that mattered to us. He didn't have the take it or leave it attitude nor did we feel pressured to buy. We appreciated his kindness and attentiveness to detail. The wait time during negotiation and through the paperwork process was much less than our past dealership experiences. Mark Reno in finance was easy going, laid back and explained in detail our options. Scott offered us a loaner while our vehicle was in the shop having touch ups done. At the time we dropped off our vehicle Scott was not in the office. Another salesman provided us with a loaner that had been smoked in. After returning to the dealership later that day and being kindly greeted by everyone that passed us in the showroom, Scott gladly replaced the loaner with a smokeless vehicle. Our vehicle is currently in the shop having touch up's done... I will update our review after picking up our vehicle. So far the experience has been pleasantly painless. The only con experienced is the loaner... if someone could check the loaner prior to handing off the keys would be our only suggestion. Compared to other dealerships, we recommend Victory Ford and their staff. Buying from Victory Ford has been a refreshing experience so far. ...More to come upon picking up our vehicle from the shop. More
by A person of high expectations :)
Employees Worked With
Scotty Wells
December 23, 2014
Great Experience I called Victory Ford and spoke to Gregg. We ended up going out to Bonner Springs and looking at the Focus we had called about. Greg and his manager w I called Victory Ford and spoke to Gregg. We ended up going out to Bonner Springs and looking at the Focus we had called about. Greg and his manager were very helpful. We recommend everyone go to Victory Ford to buy their cars. More
by Dan
Employees Worked With
Gregg Gillen
May 11, 2014
New Car Purchase Went to Bonner Springs Ford in search of new vehicle. Graham Young was our salesman. He was very personable and welcoming. Answered all our questio Went to Bonner Springs Ford in search of new vehicle. Graham Young was our salesman. He was very personable and welcoming. Answered all our questions to our complete satisfaction. He is knowledgeable in all the options and operation of the vehicle we purchased. The whole buying experience was straight forward and efficient. More
by sdqwdq
Employees Worked With
Graham Young
May 08, 2014
AWESOME Service was fantastic! Would recommend this dealership to anyone and everyone. Everyone is very helpful and willing to go over every detail of purchas Service was fantastic! Would recommend this dealership to anyone and everyone. Everyone is very helpful and willing to go over every detail of purchasing a new vehicle with you. More
by spyle90
Employees Worked With
Steve Cook, Gary Marlin
May 06, 2014
Service I have purchased 5 cars from Bonner Springs Ford and, lately service has not been good . Today, brought Taurus in for "The Works". Received call want I have purchased 5 cars from Bonner Springs Ford and, lately service has not been good . Today, brought Taurus in for "The Works". Received call wanting to sell me wiper blades. Thanked the man and said no. Paid by phone ...when picked up car...tire rotation had not been completed. Note on invoice said lock on lug nut could not be loosened. Never was called to inform me...because I'd have said the key is in the glove box. This is very shoddy customer service. I'd hoped to take car out of town...now I need to arrange for a separate rotation some where. Please look up how many cars we have purchased and how much money we've spent on service with Bonner Springs Ford. A very sad experience. More
by Heaterhog
Employees Worked With
John
May 02, 2014
Excellent Customer Service! Gary Marlin was fantastic! I would recommend him to all of my friends and family. If you want a good deal with no hassles, Bonner Springs Ford and Gar Gary Marlin was fantastic! I would recommend him to all of my friends and family. If you want a good deal with no hassles, Bonner Springs Ford and Gary Marlin is who you should deal with. Scott Lynn More
by scottlynn
Employees Worked With
Gary Marlin
