Victory Honda of Plymouth

From the moment I walked in the door of this dealership, I was greeted with a smile and a warm handshake! I felt welcomed and well taken care of. Jim O'Connor did his best to show me all of the most imp I was greeted with a smile and a warm handshake! I felt welcomed and well taken care of. Jim O'Connor did his best to show me all of the most important features of both the Honda Fit and the Honda Civic, both 2013 models, and helped me make an educated decision on which car was the best to fulfill my needs. He went above and beyond to gain my trust and respect. More

Our experience with Mr. Sera and Victory Honda was extremely pleasant. After a bad experience with another dealership, we were treated with respect and consideration that I felt went above the norm. extremely pleasant. After a bad experience with another dealership, we were treated with respect and consideration that I felt went above the norm. Mr. Sera was friendly, informative and very helpful. Our trade-in price was very fair and 50% more than the other dealership. Our purchase of a pre-owned Honda CRV began on a Friday evening around 4:30PM and was completed to my satisfaction and delight about 3 hrs. later. I would highly recommend Mr. Sera and Victory Honda to anyone without hesitation. We love our new car and will not hesitate to return to this dealership. More

Service department does not follow up. I brought my car in for recall. I had to follow up with them 2x. They avoided responsibility & accountability. Very unprofessional! in for recall. I had to follow up with them 2x. They avoided responsibility & accountability. Very unprofessional! More

Great car sales experience, thank you. I have been a Honda owner since 1979 and have purchased all of my cars, 12 so far, at Victory Honda and Sunshine Honda. All of the sales and service people are won Honda owner since 1979 and have purchased all of my cars, 12 so far, at Victory Honda and Sunshine Honda. All of the sales and service people are wonderful so I will continue buying Honda's here as long as I keep buying cars. More

Victory Honda is indeed fortunate to have dedicated employees to quality service as your service department. Every time I take my Honda civic in for maintenance I feel assured that I am getting the be employees to quality service as your service department. Every time I take my Honda civic in for maintenance I feel assured that I am getting the best value and service for my vehicle. During my recent visit for maintenance, I must admit that I was a little apprehensive about coming in because I thought that I needed repairs for my brakes. However, I was advised that my brakes were in good condition. I breathed a sigh of relief as those words were spoken. I really did not want an additional financial burden at that time. Please keep up the great quality service. More

First, let me say that I am a very "busy" First, let me say that I am a very "busy" businesswoman and have never owned a Honda in my entire life. I have bought four pre-owned Toyota Camrys First, let me say that I am a very "busy" businesswoman and have never owned a Honda in my entire life. I have bought four pre-owned Toyota Camrys in a row for the past 10 years because of their nice look and their dependability. But, after my brother showed up from Alabama driving a beautiful new 2013 Honda Accord Sport last month, I decided to go buy one! Since I had never had any rude, argumentative, or difficult negotiations with any of the salesmen or General Managers at Toyota dealerships, I expected the same when I chose Victory Honda of Plymouth, at 315 W. Ann Arbor Road, Plymouth, Michigan 48170 to buy my Honda Sport. I purposely chose them because my daughter had just bought a used Honda off their lot recently and it only took 1.5 hours to buy it so I thought this would be an easy, stress-free & enjoyable negotiation for me too. But, my experience was the exact opposite as hers! I ended up dealing with the same General Manager that she did, Ken Litner, but this guy treated me like I didn't even exist from the moment that I began to offer my deal to him!! He immediately acted superior to me, and I believe, treated me dismissively because I was a woman! From then on, I believe that he used his superiority of women perspective as his leverage to create the deal that "he" wanted rather than negotiate a mutually beneficial deal between both of us!! But, I'll back up now to state that before even going in to Victory Honda of Plymouth on July 31st, (the last day of their all-important inventory count and the best day for a customer ... me (!) ... to buy a vehicle), I did my online homework and found out a fair price to offer for the 2013 Honda Sport and an accurate trade-in market price for my 2009 Toyota Camry XLE (top of the line model and fully loaded with leather & power everything, heated seats, a moon roof and even a remote starter that had 85,435 miles on it and was in very good condition with only one minor cosmetic bumper repair). I called this dealership, spoke briefly with Paul Adams, a friendly sales guy, explained that I didn't need a test drive because I'd already driven my brother's new Honda Sport and texted a Final "Out The Door" Offer price of $23,500 (title, tax & registration, handling & office fees included) for his stickered $24,980 Honda Accord Sport in exchange for a trade-in of $11,500 for my Toyota Camry! He told me that he'd spoken with his manager and that the $23,500 would again be... no problem! Then, I told him that I'd already had it appraised at a local Toyota dealer for $11,500. He then said I'd need to come in, get it appraised there and present the deal to his sales manager, Ken Litner, and that he should be able to get that trade-in handled at that price...no problem! So, I set a 2 pm appt. explaining that I'd have only 1 hour to handle the deal and was again told...no problem, please come in because they'd be able to do the deal within that timeframe! So, I excitedly rushed over to Victory Honda of Plymouth ready to buy a new 2013 Honda Sport from them! Another salesman ended up handling matters now, Jermaine Moore, their friendliest gentleman on staff, because Paul was out that day. Well, it turned out that they took my full hour's time to appraise my car and then finally presented my deal to the rudest manager that I've ever met at any car dealership...ever! Their salesman, Jermaine, at Victory Honda of Plymouth, cordially led me over to the main desk where the General Manager/Ken Litner, that I mentioned previously, was sitting. As I stood there before him, he never bothered to introduce himself to me or to "even look up at me" but rather when I began negotiating with him, he just sat arrogantly in his chair, while he held the paperwork reflecting my car's appraisal and said, "we can't give you $11,500 for your car". So, I immediately explained that I was told this deal would be no problem. He again coarsely, with no regard for my presence, re-stated it was only worth $10,000. You can't even begin to imagine how aggravated and insulted that I became over his snide, obnoxious attitude with his totally ridiculous trade in offer! So, I immediately and "angrily" walked out knowing that he could "and would" easily sell my beautiful Camry for $15,000 on his lot! Thanks, Victory Honda of Plymouth, for letting me go hungry that afternoon because of your lying sales staff that lured me there under false pretenses and for hiring your arrogant, irritating and totally unprofessional General Manger that totally "ignored me" ... and "my offer" by lowballing me on the trade-in! NOTE TO OWNER OF VICTORY OF HONDA OF PLYMOUTH: You might want to consider finding another General Manager!!! I walked out extremely angry with Victory Honda of Plymouth's entire method of business practices that I'd been led to believe was going to be handled professionally, quickly and that I'd be a proud new owner for the very first time of a Honda! As I left that day, I even told Litner that I would have been a "first time Honda new-car buyer" and a "first time Honda new-car buyer at his dealership", but that didn't seem to matter to him at all! Before leaving, I unpacked all of my items that I had already placed in the new car (which the salesman helped me do!) because the salesman said the deal would be no problem...again another Victory Honda of Plymouth trick! Of course, the story didn't end there because now the first salesman called me back and besieged me with numerous texts and reasons why they couldn't give me a big reduction on the price of the new car and still pay off my car in full. When I told him that that our negotiations where finished because they couldn't at least be willing to pay the $421, he still wouldn't stop texting me. It was at this point that I asked my brother to call Paul Adams to see if he could determine why this offer wasn't being accepted. When he did call him, he was rudely dismissed as "not knowing what he's talking about" and that he's worked out figures for years at this dealership and knows what he's doing. When my brother called me back exasperated at being treated that way, I apologized to him. He told me that Mr. Adams had treated him like he was "an idiot" and explained further that he didn't believe the original sales guy that he was talking to, Paul Adams, realized that I still owed $10,421 on my car but rather that I owned it outright. I told my brother that I "had" told Jermaine, the second salesman, that I still owed money on my Camry... so the Victory Honda sales staff definitely knew that my car hadn't been paid off! So, I texted another "final offer" to Paul with a trade in of $10,200 but again, he texted back that "their verdict was in"...$23,500 out the door with $10K for the trade. However, he still continued to explain again why they couldn't do it with the $10K trade, so I offered the same deal and compromised with a trade in offer of $10,200. But, that wasn't good enough for them even though the resale value on a Camry is far greater than a Honda any day on the market!! So, I again, closed all negotiations with Victory Honda of Plymouth! Then I started receiving constant texts from Mr. Adams trying to renegotiate the deal but insisting that they'd still only pay $10,000 for the trade. He would not stop texting me! His last "trick" to entice me in was to say that I'd need to "come in" and present the new deal with the $10,200 trade in again to Ken Litner. So, once again, I walked into Victory Honda of Plymouth to find out that the "rudest deliberations" were going to now begin! When I walked back into the dealer, I determined that I would not give this sale to Paul Adams, who had "bugged" me incessantly with his text messages. So, I purposedly selected Jermaine to finalize the negotiations. As I explained what I expected from the deal to Jermaine, he then went to Litner. I ended up waiting another two hours and finally Jermaine came back and said it was still going to be a $10K Trade-In. Two more hours! I was furious!!! For two additional wasted hours out of my busy day and a lousy $221, he was willing to throw this deal back into my face refusing to accept it!! Plus, he never once came over to talk with me about it personally...not once!! I was beyond furious at this point!!!! So, for yet another hour, both salesmen, Paul Adams & Jermaine Moore, spent another hour trying to calm me down at Jermaine's desk in order to "keep me there" (rather than have me walk out the door again!!) and they both continued to explain all their phony reasons why Litner had refused to accept my offer. My problem was that I was willing to forego all of the salesmens' conniving nonsense, Litner's unprofessionalism and totally unacceptable attitude toward me, his potential "new car buyer", and the Victory Honda of Plymouth's deceitful practices just because... I wanted this car! So, I gave in, told the salesmen to run the deal, and "settled" ... and "ate the $421" so that I could buy my Honda Sport! I was never told by any of these Victory of Honda in Plymouth sales staff, "Thank you for buying your car from Victory Honda of Plymouth"! In the end, after spending about 5 hours there, I never received a friendly handshake from Ken Litner. In fact, he walked by me several times as I awaited the final dealings with their Finance Manager, and still..."never came over to say one single word to me" after I'd just spent $23,500 in his dealership and lost $421 on my beautiful, fully-loaded 2009 Camry. Here's what I got instead from Victory Honda of Plymouth to try to smooth things over as I was about to leave...a little Honda first aid kit and a photo taken of their salesman, Jermaine Moore, standing beside me alongside my new car. Believe me, saying "cheese" for that picture wasn't easy when I'd just eaten "a whole plateful of garbage" from Victory Honda of Plymouth to buy my car!!!!! The moral to my story is simply this...DON'T EVER DO BUSINESS WITH "VICTORY HONDA OF PLYMOUTH" at 315 W. Ann Arbor Road, Plymouth, Michigan 48170 ... or an "alleged businessman" by the name of Ken Litner .... EVER!!!!! P.S. This website requires that in order to have my submission accepted and published along with all other bad reviews here, I must answer "why" I have given the rating that I have written in the questionnaire prior to this submission, or it will not be accepted. So, here are my questionnaire areas that I have selected a "VERY BAD" rating for each and every one of these issues and here's the reason why... Customer Service: Very Bad...Why? KEN LITNER Friendliness: Very Bad...Why? KEN LITNER Overall Experience: Very Bad...Why? KEN LITNER Price: Very Bad...Why? KEN LITNER More

Wade really took care of us. He managed the servicing of the vehicle and informed me of pricing and status throughout. The car was ready when he said it would be. Excellent experience. the vehicle and informed me of pricing and status throughout. The car was ready when he said it would be. Excellent experience. More

We went in to Victory Honda in Plymouth with the intentions of looking at the CR-V and we dealt with salesperson Jim O'Connor. Jim did a great job and we ended up purchasing a 2013 Honda CR-V. We intentions of looking at the CR-V and we dealt with salesperson Jim O'Connor. Jim did a great job and we ended up purchasing a 2013 Honda CR-V. We absolutely love our new vehicle and very much enjoyed dealing with Jim. He did a great job and we will definitely go back and deal with him in the future. More

My "New Car Purchase" experience with Victory Honda of Plymouth was a GREAT one! I certainly appreciated my salesperson's patience and due diligence in assisting me in finding the car I was loo Honda of Plymouth was a GREAT one! I certainly appreciated my salesperson's patience and due diligence in assisting me in finding the car I was looking for. He afforded me the opportunity to drive several vehicles and take two of them home overnight to make sure I was comfortable with the vehicle I narrowed my search down to. Thanks so much and I will definitely continue to purchase from Victory. Be Safe! Mrs. Chapman More

Tried out Victory Honda because I had a less than satisfactory experience at another dealership. Nicholas was friendly and explained your service recommendations. i visited your showroom while wait satisfactory experience at another dealership. Nicholas was friendly and explained your service recommendations. i visited your showroom while waiting and your sales staff was friendly and knowlegeable. More