Back

Victory Toyota of Brook Park

Brook Park, OH

4.8
7,551 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

Directions

By Type

Showing 7,551 reviews

October 22, 2022

Ease of setting up appointment. Great service. Reliable. Most are friendly. Wash my car. Ability to wait. More

by gbarn4729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 22, 2022

Came for oil change and noise under car $2300 later the noise is still there. More

by FROGLADY144109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Victory Toyota of Brook Park responded

I'm sorry to hear that you you left with an unresolved issue. Please give me a call and I can review the situation with you. 216-898-2940 Chris S.

October 21, 2022

I have had my van serviced here since I bought it from them. The service is always first rate. The service is always efficient. It is always a good experience. More

by ricweb71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2022

Service was great, I would recommend that the seat position of a vehicle after service be adjusted all the way back, not all the way forward to accommodate the porter person. Just a note that I woul More

by rdcjunk
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Susan's efforts could meet your satisfaction. There aren't any covers out there that will keep you bed 100% dry. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 21, 2022

Metro employees are Friendly, professional, timely, knowledgeable and polite. I had a low tire and they filled it immediately. More

by MARTHAOH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2022

very slow; the oil change was done with vehicle sitting ready to go for over 15 mins with no one coming to lounge to inform me; had I not went and asked why; who knows how much longer I would’ve waited pri More

by wtpru701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don’t know any names
Oct 22, 2022 -

Victory Toyota of Brook Park responded

Sorry you had a bad experience on your last service. Please call Chris Shillinger 216-898-2940 to discuss this experience thank you

October 21, 2022

Very professional and friendly environment along with clean restrooms and waiting area, i was very pleased there More

by PNICESOB4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Mike, Scott and the team will be happy to help you if you should need anything else. Drive carefully!

October 21, 2022

Even though I had to wait several months for a truck, I got almost exactly what I wanted and at the price I budgeted. This is my 5th lease with Metro and would definitely recommend them to anyone. More

by Hetzel522
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Saponari, Craig Budziak
Oct 22, 2022 -

Victory Toyota of Brook Park responded

Thanks for the 5 STAR review, Robert works very hard to make sure that you were kept informed as you waited for you vehicle to arrive. Please let us know if there is anything we can help with. We'll look for you in service for the complimentary Toyota Care maintenance program!

October 21, 2022

Always punctual, polite and efficient. I have always had a good experience with this service station and feel that they have been honest and straightforward, performing high quality work. More

by MaureenD.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Mike's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 20, 2022

Everyone we have ever dealt with in the service department has been courteous and professional. More

by fliviz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember the name.
Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that our service team's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

...
157
...