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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,558 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,558 reviews

September 27, 2021

Thank you Chris Ollar for making the almost impossible happen! We love our new car! More

by Smcginty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. We love the photo! - Metro Toyota Customer Care Team

September 27, 2021

This was a very smooth experience, everyone was clear and up front. Brandon knows what’s up and is poggers. More

by vincedj99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 27, 2021

Excellent experience! Would definitely shop here again. Sales representative did a great job of addressing my needs. More

by Gballard140
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. We love the photo! - Metro Toyota Customer Care Team

September 27, 2021

Worked with Cap on a gently used Lexus. Gave me top dollar on my trade and spent time getting to know me. My wife and I will definitely be buying her next car from Cap at Metro Toyota! More

by Kellen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 27, 2021

Great guy. Great deal! Bought a car from Cap 11 years ago so we just had to come back when it was time for a new car. Thanks Cap (and Metro Toyota) for making buying a car so easy and fun! :) More

by KellManda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 27, 2021

Fast service! Thank you so much for getting my sons deal done so quickly 👍👍sales manager did what he said ! And that means a lot to our family thank you Chris! More

by dmldoggylover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. Love the photo! - Metro Toyota Customer Care Team

September 27, 2021

Everyone was very helpful during the car purchase process. Sam listened to what we wanted and found us the right car for our needs. More

by Cas1820
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 26, 2021

Aaron is an excellent sales person, no pressure, very informative, helpful, a positive person. He went above and beyond to get us the best deal and tried for another tradein that wasn't time, however, h More

by wsantos58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

September 26, 2021

In 2009 I purchased a new Toyota Tacoma from Metro Toyota and had the vehicle religiously serviced at this dealership per the manufacture’s recommendations. Hence at least once a year the vehicle was up on t More

by hamrammr
Recommend Dealer
No
Employees Worked With
Jerry Schneider
Sep 27, 2021 -

Victory Toyota of Brook Park responded

Mr. Starr - Your Tacoma was inspected by one of our technicians on December 12, 2017 for the frame recall and it passed inspection. Once the recall inspection is completed, the recall is closed and cannot be revisited (according to Toyota). We would have loved to replace your truck's frame under the recall but your vehicle did not qualify per the guidelines set forth by Toyota. We have seen your vehicle twice since that visit. Once on May 28, 2019 for maintenance and then two years, three months later on August 12, 2021 for an oil change. There are alternate ways of repairing your frame including having a body shop repair the issue. Also, you may be very surprised at the market value for your Tacoma in the condition it is in. We would be happy to appraise it for you, whether you trade it in or sell it to us outright to us. There is nothing more that we would like to do than assist you with this issue. Some circumstances are not in our control. We feel that your rating of our dealership is unfair. Please consider changing your rating of our dealership. Please contact a manager for further discussion on this matter.

September 25, 2021

Ramona helped me out and was really kind to my family and my friends that i brought along More

by crespom05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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