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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,560 reviews

July 06, 2021

Very efficient! Both Ryan and Aaron were very helpful and accommodating for us and we very much enjoyed how quick it was to purchase the vehicle. More

by ani_purohith
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Aaron Andrews and Ryan Schneider loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

July 05, 2021

Professionalism all the way. Explained features, how to use them. Craig in Finance made the procedure understandable. Robert is absolutely the BEST!!! He took the time to make sure that I understood al More

by Darwinjoan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Saponari, Craig Budziak
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Robert Saponari loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

July 05, 2021

I have been coming to Metro Toyota since 1996. I will not go anywhere else. Sales, finance and service are all extremely friendly, knowledgeable and professional. More

by dialysis22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 05, 2021

Exceptional dealership with outstanding salesman who was personable and very friendly. More

by larbogast
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 05, 2021

Dealer does not have basis car wash benefit. Mileage reset? More

by GOVIND3BASNET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Our process is to run every serviced vehicle through the car wash. However, weather conditions may not be suitable and there is the chance that the carwash is down or is being serviced. We service around 100 vehicles per day as well as vehicle deliveries that are run through the car wash. We do not have the capacity to offer a "car wash benefit" for everyone to have there car washed when desired. We hope that you understand our position. If you would like to speak with our customer experience representative, please ask for Hiba at extension 242. Thank you!

July 05, 2021

Everyone was working together to get the job done, Did not have to wait long to take the truck home. All very friendly and customer oriented. More

by MARDEE2K2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 05, 2021

CAP is knowledgeable, personable and professional. Very easy to work with, very organized and attentive to details. We are completely satisfied with the car and the experience. More

by John Palazzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Gary "CAP" Capper loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

July 05, 2021

Friendly Efficient Easy to work with Reliable Make Friendly Efficient Easy to work with Reliable Make Lessing/buying a car effortless More

by Twglassman1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 04, 2021

Andrew was very responsive, paid attention to my needs and was honest and knowledgeable about the inventory on hand. Metro Toyota was fast, efficient, got me the requested price on my trade-in, and worked More

by Grace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Bell - ??????????
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Aaron Andrews loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

July 04, 2021

I have been a customer at Metro Toyota for 14 years and still am impressed on the outstanding customer service and professionalism. As soon as I walked in to the dealership I was greeted with a warm "Hell More

by kkw1020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Bell
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Tony Overman and Barry Greenfield loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

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