Victory Toyota of Brook Park

Mr. Ken Konopka is not only a "Product Specialist," he is also a charismatic salesman whose body language communicates honesty and care to his customers; and he is a diligent worker who seems to be tirelessl also a charismatic salesman whose body language communicates honesty and care to his customers; and he is a diligent worker who seems to be tirelessly working with his customers. I guess, he enjoys his work; he is a salesman superstar! Thank you Ken for your service and remain blessed!! Nzekwe Malachy. More

Great customer service, very helpful and informative. Chris the salesman and Chris the sales manager we’re great with finding what I was looking for. Chris the salesman and Chris the sales manager we’re great with finding what I was looking for. More

Had all my questions answered. Paperwork explained that need signatures. Dealership room very clean. This is second time working with Anatasia. Paperwork explained that need signatures. Dealership room very clean. This is second time working with Anatasia. More

I had a great experience with everyone and everything except for Christopher Lombardo. His very low offer on my 2020 Corolla was a disappointment especially when all of my maintenance was done there at M except for Christopher Lombardo. His very low offer on my 2020 Corolla was a disappointment especially when all of my maintenance was done there at Metro Toyota. He either has a very low opinion of them or me. More

Anastasia was great went above n beyond. She was very pleasant and went out of her way to pick me up when my ride fell through. She was very pleasant and went out of her way to pick me up when my ride fell through. More

Friendly helpful staff. Fast and efficient service. I will definitely be back for another vehicle Fast and efficient service. I will definitely be back for another vehicle More

Everyone I worked with at Metro Toyota was amazing. Brandon was extremely helpful and did not pressure me to make any decisions without having time to think things through. Ryan was very friendly and d Brandon was extremely helpful and did not pressure me to make any decisions without having time to think things through. Ryan was very friendly and did a great job of explaining my financing. They both stayed late to make sure I got my new car and I am so grateful for their flexibility. I will definitely be recommending Metro to my friends and family in the future! More

I recently began looking for my first ever new vehicle because I injured my hip a year or so ago and it’s become painful and I am often re-injuring it by trying to get down into and out of a lower car suc because I injured my hip a year or so ago and it’s become painful and I am often re-injuring it by trying to get down into and out of a lower car such as my Camry. So I began looking for something that sat up higher such as a RAV4. I quickly found out that in today’s crazy market I was going to have to act fast as many RAV4s are selling before they are actually even built or shipped. I visited two local dealerships (which shall remain nameless) and I was less than impressed by both who were very clearly over-charging and or playing games. So much so that it left me feeling extremely defeated and like I was being priced out of being able to afford a car. I actually lost sleep that evening wondering how I'd be able to afford a car that I needed. Which is said when I work two jobs. So I went to social media asking friends and family for recommendations and Metro Toyota was recommended by several people. I did my due diligence and spoke to 7 Toyota dealerships in NE Ohio. So I can honestly say without a doubt that I made the choice of going with Metro Toyota. I could tell from the moment that I spoke to one of the owners (Barry) that no games were being played, there was no pushing, no xx and most importantly he was extremely helpful, honest and genuine with me. It felt like I was catching up with an old friend. It was my lucky day and someone didn't want the RAV4 they ordered and that just arrived. I came in the next morning test drove it, and purchased it. Metro saved me HUNDREDS a month on the RAV4 compared to what another dealership quoted me the day prior. Needless to say I was ecstatic!! Honestly from Barry, his brother Jim and Ryan, it was such an enjoyable and pleasant experience! No games, no xx, just genuine helpful/amazing people whom clearly care and treat you as family! I left the dealership actually thanking them all for helping me with my first car purchase. I can drive away in my new RAV4 knowing I got a good and fair deal. I can not express how genuinely thankful and greatful I am for all of them! Metro Toyota gained a lifetime customer in me! More

Great experience no pressure from salesman! !! They got me out of a crappy car deal !! They got me out of a crappy car deal More

Dealership treated me fairly. Owner talked to me personally and noted that they've lost millions of dollars by not following the trend of charging more than MSRP for back-ordered Owner talked to me personally and noted that they've lost millions of dollars by not following the trend of charging more than MSRP for back-ordered vehicles. More