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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,556 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,556 reviews

February 06, 2021

Did dealer search and though I had to travel 1.5 hours. They did a great job. Anastasia was easy to work with competitive pricing and friendly atmosphere. More

by jmcshane0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Thank you for your business and the great review. We appreciate your commute and come back any time. - Metro Toyota Customer Care Team

February 06, 2021

We are here getting our second car from Edgar. Very good experience again, we would recommend people to come see him if you need a new or used car! More

by ho4358
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Thank you for your business and your kind words. Come back any time and enjoy your new ride. - Metro Toyota Customer Care Team

February 05, 2021

Honestly one of the best dealer experiences I've had. Everyone was very friendly and personable during our conversations and I was especially happy with my interactions with Ryan. He was an absolute plea More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Feb 08, 2021 -

Victory Toyota of Brook Park responded

WOW. What more can you ask for in a review? Thank you soooo much for the awesome review and kind words. Come back any time and welcome to the Metro Toyota Family. - Metro Toyota Customer Care Team

February 05, 2021

Walked in for the first visit and I was immediately pleased with the professional environment. Met Terry J. and told him exactly what I was looking for in our next lease. Terry provided 2 options for r More

by conranpyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Feb 08, 2021 -

Victory Toyota of Brook Park responded

BOOM! This is exactly the type of experience we want for all customers. Thank you for giving us the chance to earn your business. Terry and our team loved working with you. Thank you and welcome to the Metro Toyota Family. - Metro Toyota Customer Care Team

February 05, 2021

Friendly; fair; Listened to our needs. Gave us options for our lease. Gave us options for a new lease. Received the best deal we could receive I believe. Robert is courteous and personable, goes above and More

by L_SCROGGS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Saponari, Craig Budziak
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and your awesome review. Welcome to the Metro Toyota Family and see you next time! - Metro Toyota Customer Care Team

February 05, 2021

Terry is always so helpful and honest. Got me exactly what I was looking for when I went to Metro Toyota! Couldn’t be happier. More

by Eeevans91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Terry loved working with you and we all appreciate your kind words. Come back any time and welcome to the Metro Toyota Family. - Metro Toyota Customer Care Team

February 05, 2021

Sam was incredible to work with, and showed me step by step what the process was in leasing a car. It was such a pleasure and I look forward to working with Sam and Metro again! More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Victory Toyota of Brook Park responded

We love hearing this!!! Thank you, Peter. Sam loved working with you and we all look forward to the next time! - Metro Toyota Customer Care Team

February 04, 2021

I have to share what a complete pleasure it was working with Jim Greenfield! I do not purchase new vehicles often and was torn between two completely different models. Jim answered a plethora of question More

by Stepher
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn was a pleasure as well while completing the paperwork!
Feb 08, 2021 -

Victory Toyota of Brook Park responded

THIS IS AMAZING! Thank you for sharing your experience and your business. Come back any time and have a great week. - Metro Toyota Customer Care Team

February 04, 2021

I am a long time customer of Metro Toyota. I find the staff to be professional and friendly. Robert Saponari goes above and beyond to make me happy and satistifed. I had purchased cars in the past but More

by margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Saponari
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Thank you for your loyalty and awesome review! We look forward to seeing you every time you come in. Have a great day and enjoy your new ride! - Metro Toyota Customer Care Team

February 04, 2021

I had given my vehicle for repairing the headlight issue. I got my vehicle returned without getting the issue resolved. When I again approached for repairing the issue, they straight away declined the reques More

by VRUSHAKETUMALI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo, Chris Shillinger
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for taking the time to share your experience. We want to get to the bottom of this, please call our Service Manager Chris Schillinger at 216-267-7000 ext 158 to discuss the issue ASAP. Thank you. - Metro Toyota Customer Care Team

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