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Victory Toyota of Brook Park
Brook Park, OH
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,560 reviews
September 30, 2020
Arrival prior to Opening, and it is Obvious that they provided Exceptional Service, because the waiting line was approximately 10 vehicles deep. A Pleasure! Will Continue to have my Toyotas Serviced by M provided Exceptional Service, because the waiting line was approximately 10 vehicles deep. A Pleasure! Will Continue to have my Toyotas Serviced by Metro, as long as I live in the area. More
by mother_65
Verified CustomerEmployees Worked With
September 30, 2020
The car buying process during these trying COVID times could not have been easier at Metro Toyota. The sales team was as professional as they come and worked tirelessly to ensure I left with a great price could not have been easier at Metro Toyota. The sales team was as professional as they come and worked tirelessly to ensure I left with a great price and in the exact spec I wanted on the vehicle I purchased. Would recommend to family and friends without a doubt. More
by jmszucs140
September 30, 2020
I had a great experience with Chris. He is very nice and informative about car choices. He made a tremendous effort finding the right trim and color for my new vehicle. HIGHLY RECOMMENDED. Thank you Chris. informative about car choices. He made a tremendous effort finding the right trim and color for my new vehicle. HIGHLY RECOMMENDED. Thank you Chris. More
by Osama
Employees Worked With
September 30, 2020
Sam was great! He was very helpful with explaining all of the features in the car and getting me all set up before I left! Great experience! the features in the car and getting me all set up before I left! Great experience! More
by Deannadakdouk
Employees Worked With
September 30, 2020
This is an outstanding dealership. I have been a client for many years and have never been disappointed with any aspect of either the sales or service departments. Everyone is extremely professional, court for many years and have never been disappointed with any aspect of either the sales or service departments. Everyone is extremely professional, courteous, kind and helpful. They go out of their way to make their clients feel welcome a d comfortable. There are no high pressure tactics, just good, kind and honest people and that is why clients reccomend this dealership to their friends. More
by RN74
September 29, 2020
We had a wonderful experience working with Chris! He provided all the information we needed to make a decision. Just the kind of salesperson we look for when we are car-shopping. Craig was very clea provided all the information we needed to make a decision. Just the kind of salesperson we look for when we are car-shopping. Craig was very clear and walked us through the paperwork. He was both personable and efficient. We came to this dealership on the recommendation of my parents, who have purchased two cars here. We can see why they like coming here so much. It was everything they said it would be. More
by fritz_j
September 29, 2020
Outstanding service and care were taken by 3 gentleman : Chris Lombardo, Tony Overman and Craig Budziak. Yes, this finally felt like home! Mahalo Nui Loa Chris Lombardo, Tony Overman and Craig Budziak. Yes, this finally felt like home! Mahalo Nui Loa More
by Derek
September 29, 2020
I felt the dealership was pretty shady. Especially in relation to the financing. I was at first only presented with Toyota as an approved lender and shown other lenders who turned me down. When I mention relation to the financing. I was at first only presented with Toyota as an approved lender and shown other lenders who turned me down. When I mentioned to Bob, the finance guy, that I knew they ran other creditors and provided a list it was then the other approvals were brought out. Why? Because Toyota had the highest APR and so of course they'd make more money. Additionally, the dealership financing tried to add 2% more APR above what I was approved for "as an added commission so they could make money from the lender split". Ok, so I have to pay more to supplement your income regardless of the lender? Ultimately, I called the lender i decided to move forward with directly to confirm I did not need to accept the 2% increase and they agreed. I was able to get the finance team to remove that in order for me to go through the deal with them. Im still not 100% sure I got the lowest APR but it is what it is. Lastly, on the computer document signing, Bob did not go over the 4 sections I signed, did not tell me what I was signing for, nor could I see his screen. I was honestly going to walk away from the deal and probably should have. I can guarantee I would NOT recommend this dealer nor provide a good rating. More
by MESCOTT3
September 29, 2020
Routine 5000 mi service and tire rotation.Service was Routine 5000 mi service and tire rotation. Service was timely and cost efficient. I've purchased Toyota products from Metro Toyota for many years C Routine 5000 mi service and tire rotation. Service was timely and cost efficient. I've purchased Toyota products from Metro Toyota for many years Current Prius has 166,000 miles. More
by MCOLLINGS187
Employees Worked With
September 29, 2020
Too expensive. Will not go back now not free. Disappointing. Not paying these prices. Thanks to parts for getting my tire. Very responsive and froendly. Disappointing. Not paying these prices. Thanks to parts for getting my tire. Very responsive and froendly. More
by law10601
Employees Worked With
