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Victory Toyota of Brook Park
Brook Park, OH
7,561 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,561 reviews
January 11, 2019
Metro Toyota Service is Great! My experience with Metro Toyota Service department was great as usual. They operate quickly and efficiently. The work to my vehicle was completed on My experience with Metro Toyota Service department was great as usual. They operate quickly and efficiently. The work to my vehicle was completed on time and accurately. More
by N. Randall
Verified Customer
January 11, 2019
RAV4 ‘19 Usual high standard of sales service! Jim Greenfield was very helpful in ensuring I went home happy! Will be back in another two years time! Usual high standard of sales service! Jim Greenfield was very helpful in ensuring I went home happy! Will be back in another two years time! More
by CS
January 10, 2019
A bit disappointed. Well, this visit I had about $ 500 in repairs..... then got home and now I have issues with my tire warning light that I didn't even go in with. See Well, this visit I had about $ 500 in repairs..... then got home and now I have issues with my tire warning light that I didn't even go in with. Seems like they did the tire rotation, then OVERFILLED the tires...... 33 PSI when the vehicle calls for 30 PSI. Now I cant get the warning light to re-set and go off. More
by jp-44
Employees Worked With
January 09, 2019
Always an upsell! Sometimes they had already done the work Have over 150k on the car. At times, had to explain that they had already done the service a couple of visits ago and that the mileage doesn’t dictat Have over 150k on the car. At times, had to explain that they had already done the service a couple of visits ago and that the mileage doesn’t dictate a need to change something. Because of this, I usually use the dealer until warranty expires. More
by ALEXISAAC96
Employees Worked With
January 09, 2019
30,000 mile checkup I got in at my appointment time, the Toyota team member who helped me was very helpful and kept me informed, and I was out in about an hour. I got in at my appointment time, the Toyota team member who helped me was very helpful and kept me informed, and I was out in about an hour. More
by WJRPROROK
Employees Worked With
January 09, 2019
Purchase new camry Extremely helpful and informative. I appreciate all the effort that Ken made to find the right car and show me all I needed to know about the safety Extremely helpful and informative. I appreciate all the effort that Ken made to find the right car and show me all I needed to know about the safety features and other featutes More
by Shamus 392
Employees Worked With
January 09, 2019
Great salesman! Straightforward and very personable. I bought another vehicle 8 years ago from this dealership. I'm quite satisfied with the service I receive. When I purchased the most recent vehicl I bought another vehicle 8 years ago from this dealership. I'm quite satisfied with the service I receive. When I purchased the most recent vehicle from Metro, Gary (Cap) Capper was great from the get-go. I have bought a few cars over the years from various dealers, but Mr. Capper by far was the best salesman in his straightforward manner, did the best he could to accommodate me in the purchase of the vehicle, and kept me up to date on everything over the course of 3 days. More
by carma123
Employees Worked With
Gary "CAP" Capper
January 08, 2019
Bluetooth problems Had my Bluetooth checked it is working now,but. I am still having problems with my steering wheel controls. Sometimes the buttons work and sometimes Had my Bluetooth checked it is working now,but. I am still having problems with my steering wheel controls. Sometimes the buttons work and sometimes they don't. Will have to talk to the service dept. again. I don't know if there is a problem or if I am doing something wrong or if the controls on the steering wheel are not working like they should. But I have to say everyone in the service dept. is always helpful. More
by HUBIEE1
Employees Worked With
January 08, 2019
New car purchase brought in 3 times for loud breaks I purchased my new car 7/2018 . I have brought car in 3 times in the short time I have had the car for load breaks. Now 6 months later still making t I purchased my new car 7/2018 . I have brought car in 3 times in the short time I have had the car for load breaks. Now 6 months later still making the noise, very embarrassing driving a new car and the breaks are loud enough to wake the neighbor leaving in the mornings. Told first visit is moisturizer on the breaks and last visit rust on the rotors will go away after it wears down. I have never had this problem on a new car, there is no fix for this problem other than time ? More
by CLACEY2003
January 08, 2019
Everything went quickly, service tech Sarah was very helpful everything was great. went smoothly very short wait.This is my second car from Metro and I will return for another corolla and service in 2020. everything was great. went smoothly very short wait.This is my second car from Metro and I will return for another corolla and service in 2020. More
by lataylor372003
