Victory Toyota of Brook Park

15,000 mile up tune up I was in and out in about 30 minutes. Friendly workers and timely work. Vehicle came back clean, tidy, and ready to go. I would certainly recommend to I was in and out in about 30 minutes. Friendly workers and timely work. Vehicle came back clean, tidy, and ready to go. I would certainly recommend to my friends. More

Easy used car buying process I haven’t walked in a car lot in 6 years. It’s always intimidating to me, especially being a female. The sales guy I worked with was Gary “Cap” Cappe I haven’t walked in a car lot in 6 years. It’s always intimidating to me, especially being a female. The sales guy I worked with was Gary “Cap” Capper. He was the BEST car sales guy I have ever worked with!! The whole process was so easy. My next car, I for sure will request to work with Cap again!! More

114,000 mile check-up. Efficient and thorough as always. On time work done and they even found a tail light out, thank you, thank you for your attention to detail. Efficient and thorough as always. On time work done and they even found a tail light out, thank you, thank you for your attention to detail. More

normally scheduled maintenance I had a pleasant experience with the service manager as well as other employees during my visit. I was pleased that the service manager kept my bill t I had a pleasant experience with the service manager as well as other employees during my visit. I was pleased that the service manager kept my bill to the amount predicted in the pre-service estimate. More

Buying used car Gary Capper and Todd Scherette worked together to make this a seamless sale. Gary explained throughly how to operate the new model I purchased. He w Gary Capper and Todd Scherette worked together to make this a seamless sale. Gary explained throughly how to operate the new model I purchased. He was easy to talk with and extremely helpful. Todd let me know the car was available, checked it over and explained in detail all that had been done to the car, as did Gary. I've never experienced an easier car sale. Thanks "Cap" and Todd!! The waiting area is great with coffee and snacks available. Metro, you're doing it right and I will gladly refer other people to you! More

Incredibly helpful, caring staff We have leased from Robert before, and after our first positive experience with him, we had no question in our mind that we wanted to return to him wh We have leased from Robert before, and after our first positive experience with him, we had no question in our mind that we wanted to return to him when we decided to purchase a new vehicle. He walks through the best offerings, is patient, and helps you make an informed decision. Jeremy was the friendliest business manager we have ever worked with. After a negative experience with a manager at a Hyundai dealership several years ago, Jeremy was a breath of fresh air! I would always want to work with him in the future! More

always knowledge and efficient I can always get an appointment when needed, waiting area comfortable, don't have to wait all day. All the service advisors know me and make every e I can always get an appointment when needed, waiting area comfortable, don't have to wait all day. All the service advisors know me and make every effort to accommodate my needs with respect to my time and busy schedule. More

maintenance, brake replacement my service was excellent and i was surprised at the short tome was there considering what i was there for and the cost was much less than i anticipat my service was excellent and i was surprised at the short tome was there considering what i was there for and the cost was much less than i anticipated More

Disappointed Took my vehicle in for service. Sat down in a chair in the waiting area and picked up a magazine and the table it was on was filthy. Food crumbs.. dri Took my vehicle in for service. Sat down in a chair in the waiting area and picked up a magazine and the table it was on was filthy. Food crumbs.. drink stains...a bug...etc. I then proceeded to another area to sit. I noticed that area wasnt the cleanest either. The visit before that one I had CDs missing out of my car. Never filed a complaint because I had no proof, but that was the only time someone was in my vehicle besides me. Usually I'm satisfied with Toyota but seriously considering leasing from another company. More

Service visit January 3 , 2019 The service was quick and efficient as usual. I like that you advised what might be required at your next service date. ie For my next service I may The service was quick and efficient as usual. I like that you advised what might be required at your next service date. ie For my next service I may need front brakes. More