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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,551 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,551 reviews

December 22, 2018

Tire Rotation My dash settings were changed and Auto lights turned off. I did not know my lights were off, drove home in dark. Not a good! More

by dmharris4799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two different ladies in the service bay. Very friendly.
Dec 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for your feedback.

December 22, 2018

Easy in easy out Had a 330 appointment. Went over what was going to be done with my Toyota for its 10,000 check in. An hour later i was back on the road. no problems. More

by lilydlab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Dec 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind words for our Service Department. We appreciate your feedback!

December 22, 2018

Great service! I took my Scion IQ in for regular maintenance. The service was efficient and great as always! The waiting area has lots of light for reading while w More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd is a great mechanic!
Dec 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for your "great service" 5-star review! We appreciate your feedback! Thanks!

December 21, 2018

Certified used Camry When we contacted Metro Toyota to purchase our vehicle, it was such a pleasure conversing with Aaron. He is very professional, and he cares about the More

by smeznik2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Dec 22, 2018 -

Victory Toyota of Brook Park responded

WOW! Thank you for your excellent, 5-star review! Aaron is great to work with and we are happy you think so too! Thanks again for choosing Metro Toyota, we hope you are loving your Certified Camry!

December 21, 2018

Courteous, timely service Everyone I’ve dealt with at. Metro Toyota has been polite and professional. The waiting area offers ample seating, some tables, coffee and snacks. I More

by nflanagan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind words for our Service Department, and all those stars!!! We appreciate you sharing your experience!

December 21, 2018

Always great service Give Stephanie a raise. She takes care of me, and everyone else I’m sure, with the utmost professionalism. He title says “Asst” Manager, you would d More

by CM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Dec 22, 2018 -

Victory Toyota of Brook Park responded

Thanks for your fantastic, 5-star review! We appreciate you taking the time to share your experience! Stephanie is Awesome, and we're delighted you think so too! Thank you again for choosing Metro Toyota!

Nov 04, 2022 -

CM responded

$760 in diagnostics so far. $250 of that was for a computer “upgrade” that didn’t work. I can’t believe it’s taking so much money to figure out this problem. I bought a Toyota because of dependability, apparently, I was wrong. Please fix my truck without putting me in the poor house.

December 21, 2018

Great experience from start to finish! My mechanic recently told me that my old car was near the end of its time, and I should start looking for another car. I knew I wanted a Prius this ti More

by KelliS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper, Jim Campo
Dec 22, 2018 -

Victory Toyota of Brook Park responded

Thank you Kelli! We appreciate your excellent, 5-star review! Cap is awesome to work with and we are happy you think so too! Welcome to the Metro family, we hope you are enjoying your Prius!

December 20, 2018

Good experience with a good deal I had my deal with capper and he was so good in explaining,friendly and finally I got a good deal. Good experience.looking forward to buy another one More

by Payel
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper
Dec 20, 2018 -

Victory Toyota of Brook Park responded

Thanks for the great review! We appreciate your feedback!

December 20, 2018

Quick, professional When I called to make my appt. I was offered to use my $10. Coupon after the due date. I appreciated that. Will continue to go back to Metro. Our fam More

by ANNA_BACHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Barbee
Dec 20, 2018 -

Victory Toyota of Brook Park responded

Thank you for your awesome, 5-star review! We appreciate you sharing your experience! Thank you again for choosing Metro Toyota again and again, you're the best!

December 19, 2018

Fantastic experience The whole team at Metro Toyota was excellent. Ken Konopka was our salesman and from start to finish he did a great job. His knowledge of the Toyota ve More

by Max
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2018 -

Victory Toyota of Brook Park responded

Thank you so much Max!! We appreciate your kind words for Ken and our Dealership! We also love the 5-stars, thank you! We are happy you had a "fantastic experience" and we hope you are enjoying your new Sienna! Thanks for choosing Metro Toyota!

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