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Victory Toyota of Brook Park
Brook Park, OH
7,551 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,551 reviews
December 19, 2018
Quick and simple You drive right into the service bay and are greeted immediately. Then step into the clean lounge for coffee, tea and snacks while you wait. They fi You drive right into the service bay and are greeted immediately. Then step into the clean lounge for coffee, tea and snacks while you wait. They finished earlier than promised with no surprises or additional cosys. More
by vidalia917
Verified Customer
December 19, 2018
Always Happy Very friendly, professional,listen my request,assured me it will be done ,great service.i was standing by reception desk, I hade some question regardi Very friendly, professional,listen my request,assured me it will be done ,great service.i was standing by reception desk, I hade some question regarding my lease, young women went by ignored me, busy talking and going to bathroom and few others. Billy was going by and stopped and ask me ask if I need any help and proceed to find Answear to my questions.He really cared about customer,great service,thank you! More
by JMKUSBEL
Employees Worked With
Devin Rupert, Billy Delancey
December 18, 2018
Great car buying experience Been talking to salesman Yacek Nazarczuk for a couple weeks now on what I was looking for. It was between a 2018 Camry se or a 2018 rav4. Ultimately w Been talking to salesman Yacek Nazarczuk for a couple weeks now on what I was looking for. It was between a 2018 Camry se or a 2018 rav4. Ultimately went with the rav4. Car of my color choice was already inside when I arrived at the dealership which shows dedication to customer service. The application and finance portion was also painless and I was out in no time with my new car! I highly recommend Metro Toyota to anyone looking for a great experience! More
by Nick_T2018
Employees Worked With
December 18, 2018
Fantastic Very friendly and made me feel so at ease. They were not pushy and were very patient. They answered all my questions and were very thorough in explain Very friendly and made me feel so at ease. They were not pushy and were very patient. They answered all my questions and were very thorough in explaining all the options in my new car. Would highly recommend Metro Toyota to anyone looking to buy a car as I intend to send my family and friends there. Thanks so much Jim, Chad and Jeremy for making my experience such a pleasant one! More
by First time toyota owner
December 18, 2018
First Time Car Buying Experience Gone Great I was very nervous to go buy a new car because I didn’t want to be persuaded into something I didn’t want or couldn’t afford, but Mike at Metro was am I was very nervous to go buy a new car because I didn’t want to be persuaded into something I didn’t want or couldn’t afford, but Mike at Metro was amazing! He wasn’t pushy at all and gave my fiancé and I all the time we needed to make a decision. He gave us information when we asked for it or needed it and constantly kept giving us space and time on our own to decide on what we want. When I was stuck between a certified and a non-certified preowned car, he gave it to me straight. He told me it depended on what I wanted. If I cared more for security and stability than I would go with the certified and if I cared more for the lower price and the looks then I’d go for the non-certified. He didn’t push me to one in particular. That was a relief and he really helped put me at ease and made the car buying experience enjoyable. I HIGHLY recommend! More
by Dessy
December 18, 2018
Service review As always the people working in the service department are always helpful and friendly. I had my Toyota in for a oil change and the service advisor as As always the people working in the service department are always helpful and friendly. I had my Toyota in for a oil change and the service advisor ask if I needed any thing else. I ask if they could check out my Bluetooth, it doesn’t always work. They checked the radio and found a short in it and said they ordered a new one for me. Hope it will arrive soon I really miss my Bluetooth. Every time my phone rings I hope it’s Metro Toyota saying is in. More
by HUBIEE1
Employees Worked With
Stephanie Talbot
December 18, 2018
Very Good My wife and I found Ken to be a very good salesmen and he took care of us in a very professional manner and we are pleased with are vechile so far. My wife and I found Ken to be a very good salesmen and he took care of us in a very professional manner and we are pleased with are vechile so far. More
by wjs801
December 18, 2018
Great Everyone can was helpul c and courteous. I love my ar and think the srvie is excellent. No mre to say. Please accept this. Thanks. Everyone can was helpul c and courteous. I love my ar and think the srvie is excellent. No mre to say. Please accept this. Thanks. More
by DIANEPHILLIPS50
Employees Worked With
Can not remember.
December 18, 2018
ON TIME SERVICE AND THEY WERE VERY POLITE AND PROFESSIONAL They took me on time and did everything I expected of them. I was out of there in less than 1 hour. I will surely go back for service the next time They took me on time and did everything I expected of them. I was out of there in less than 1 hour. I will surely go back for service the next time I need service. More
by JBROOKS160
Employees Worked With
Marty Schneider, Maggie Colan
December 18, 2018
What are you guys doing? I had to bring my truck in for service as I had an oil change on it a week ago and ever since then my truck has been leaking oil all over my brand new I had to bring my truck in for service as I had an oil change on it a week ago and ever since then my truck has been leaking oil all over my brand new 2 year old driveway. I waited an hour for my oil to be changed due to a 'defective washer', from what I was told. The people in service are very nice, but that doesn't take away from the fact that I now been to the service department 3 times since I bought the truck in July...last time was because I needed to get a headlight changed, even though I just bought the truck in July and the warranty they had me buy does not cover the headlight...you would think when they are selling used vehicles they'd at least change the headlights, and you'd also think that changing the headlight would be covered under the warranty they sold me, but no. I drove Kia's for the past 8 years prior to buying this Toyota and so far I regret it. More
by mattippolito
Employees Worked With
I don't remember
