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Victory Toyota of Brook Park
Brook Park, OH
7,555 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,555 reviews
December 11, 2018
Great service - complete confidence in this dealer I've always found Metro Toyota to be phenomenal with their service area. Everyone is professional, courteous, and kind. The service quality is s I've always found Metro Toyota to be phenomenal with their service area. Everyone is professional, courteous, and kind. The service quality is spectacular. Toyota needs to figure out a way to reduce the costs of parts; although, this is the first time I've had to pay for parts since I bought the car in 2012. More
by WOT
Verified CustomerEmployees Worked With
December 11, 2018
Great Customer Service This was my first visit to the service center. Everyone was helpful. I liked the drive-in/drop -off routine. I was very satisfied and plan to return This was my first visit to the service center. Everyone was helpful. I liked the drive-in/drop -off routine. I was very satisfied and plan to return for future maintenance needs. More
by kcorbett
Employees Worked With
December 11, 2018
Always a great experience Always friendly, efficient, and accurate. I'm on my third car from Metro Toyota and i'm a customer for life, now. Great people and great cars! Always friendly, efficient, and accurate. I'm on my third car from Metro Toyota and i'm a customer for life, now. Great people and great cars! More
by sgb1969
December 11, 2018
Exceptional service. These people went above and beyond, with special mention to Gary "CAP," Capper. We were lucky to find a good selection of cars on the lot ,with good These people went above and beyond, with special mention to Gary "CAP," Capper. We were lucky to find a good selection of cars on the lot ,with good deals, and service and attention to detail in regards to making sure the car was road ready for us and that we would be happy with the car we chose.. Nancy and Glenn More
by NANCYKR1
Employees Worked With
Gary "CAP" Capper, Jim Campo
December 11, 2018
Repaired cracked windshield Metro Toyota replaced my cracked windshield after their technician had inadvertently cracked it while replacing the wiper blades during my 30000 mile Metro Toyota replaced my cracked windshield after their technician had inadvertently cracked it while replacing the wiper blades during my 30000 mile service. It initially took a second trip to the dealer to convince the service manager that the crack was the result of their initial service but once he realized what had happened they took care of everything free of charge including a loaner vehicle. I was pleased with how I was treated. More
by WAWHYTE
December 11, 2018
Great First Experience at Metro Toyota On December 1, 2018, we had our first experience at Metro Toyota. We were looking to lease a 2018 RAV4 to replace the RAV4 we had on which the lease h On December 1, 2018, we had our first experience at Metro Toyota. We were looking to lease a 2018 RAV4 to replace the RAV4 we had on which the lease had expired. We received some initial pricing online from the dealership online from Andrew Miller so we had a ballpark range of what to expect when we visited the dealership. We were greeted warmly by Product Specialist Robert Saponari who provided information about pricing and handled delivery and instructions regarding the features of the new vehicle. We discussed price with Mr. Saponari and Sales Manager Chad Higgins, and agreed to a price after exchanging information about our expectations regarding price, and what the dealership was able to offer in terms of price. Based on our prior experience with other dealerships regarding other vehicles, negotiation of the price went fairly smoothly. We look forward to trying the dealership's service department, and would definitely consider doing business with this dealership in the future. More
by Richard Stoper
December 10, 2018
Toyota Corolla My experience with Metro Toyota was exceptional. I was shown respect regarding all my concerns and desires. It was a relatively painless experience. E My experience with Metro Toyota was exceptional. I was shown respect regarding all my concerns and desires. It was a relatively painless experience. Everything was explained in detail and I felt that they really tried to work with me. More
by Kris18
December 10, 2018
Always have good service but. I have been coming to Metro Toyota for 27 years. The wait times have been getting longer. I was there on a busy Saturday for a scheduled oil change. E I have been coming to Metro Toyota for 27 years. The wait times have been getting longer. I was there on a busy Saturday for a scheduled oil change. Ended up needing two new tires and some wipers. This took THREE hours. So not sure what the deal was. The trend lately has been for longer wait times. I hope you can rectify this soon. Still love Metro. It just took up a lot of my day!! More
by Jann M.
Employees Worked With
Stephanie Talbot
December 10, 2018
Good customer service Attentive to the problems. The customer service rep explained what needs to be done and were transparent with the pricing. The waiting room was well m Attentive to the problems. The customer service rep explained what needs to be done and were transparent with the pricing. The waiting room was well maintained. I prefer this service location, which is 10 miles farther than the other service location More
by syam
Employees Worked With
Stephanie Talbot
December 09, 2018
I had a very good experience at Metro Toyota. I took the 2016 Corolla in for service. I met with a salesman and ended up leaswing a 2018 Corolla. I had a very pleasamt experience. I took the 2016 Corolla in for service. I met with a salesman and ended up leaswing a 2018 Corolla. I had a very pleasamt experience. More
by LOCOC1
Employees Worked With
Gary "CAP" Capper, Rich Holiday
