Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Victory Toyota of Brook Park
Brook Park, OH
7,549 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,549 reviews
September 26, 2018
Satisfaction Guaranteed After feeling the pressure from other car dealerships and sales representatives to buy my car from them, it was a breath of fresh air when I went into After feeling the pressure from other car dealerships and sales representatives to buy my car from them, it was a breath of fresh air when I went into Metro Toyota. I am excited to say, I will be picking up my newly purchased car at Metro Toyota this Thursday. Special thanks to my sales representative, Gary "CAP" Capper, for making this experience an enjoyable one. More
by kbrown4988
Employees Worked With
Gary "CAP" Capper
September 26, 2018
Perfect Car Buying Experience Love my new vehicle, my third RAV4 and 5th vehicle from Metro Toyota. Each time, I was dealt with respect and professionalism. Would not go anywhere e Love my new vehicle, my third RAV4 and 5th vehicle from Metro Toyota. Each time, I was dealt with respect and professionalism. Would not go anywhere else to buy a car. Marty Schneider is extremely easy to work with and his knowledge is exceptional. More
by jlazlant
Verified CustomerEmployees Worked With
Marty Schneider
September 26, 2018
Recall Customer Service is always great. Reason I drive 35 min to Metro when another dealer is 5 min away. Metro customer service is much better. Customer Service is always great. Reason I drive 35 min to Metro when another dealer is 5 min away. Metro customer service is much better. More
by gaspicer
September 26, 2018
Great Experience I went to Metro Toyota to turn in my 2015 RAV4. The lease was up and I was going to meet with Gary Capper who handled my prior two leases. He was not I went to Metro Toyota to turn in my 2015 RAV4. The lease was up and I was going to meet with Gary Capper who handled my prior two leases. He was not in. Instead Sam Ibrahim offered to help my husband and me. He was very friendly, but not overly so. We liked him right away. He showed me the value of adding a feature package instead of taking just the base model, as I had done previously. It definitely was more money than I had planned on spending; but for all of the added features, it was well worth the $$$. Sam took a huge amount of time explaining all of the tech features and was very patient as I was not feeling well. So far, I am very happy with my new RAV4 and am pleased with my encounter with Sam! Kathryn B. Illuzzi More
by Sugar Free
September 25, 2018
Took time with me explained all new features on my vehicle Very satisfied with the staff answered my questions helped me deciding on purchase or lease very accomadating didn’t rush me I’ve been with Toyota for Very satisfied with the staff answered my questions helped me deciding on purchase or lease very accomadating didn’t rush me I’ve been with Toyota for a long time More
by Johnson,Patti123
September 25, 2018
Leasing a new Toyota Camry Tony Overman was willing to assist me in the search for the Camry I requested. He returned my phone calls and was very helpful without pressuring me Tony Overman was willing to assist me in the search for the Camry I requested. He returned my phone calls and was very helpful without pressuring me into the selection of a car. Tony informed me of the options I had in leasing a new car. Scott Barrier is always helpful in the service department. He is efficient and honest in explaining options for service on my car. Overall I have had excellent service from Metro Toyota for a long time (over 15 years). More
by SCIENCELMS
September 25, 2018
Kosta is Great Thank you Kosta for a stellar sales experience. You were patient when I couldn't decide a trim level or color. You were very low pressure. I appreciat Thank you Kosta for a stellar sales experience. You were patient when I couldn't decide a trim level or color. You were very low pressure. I appreciated your help. More
by saraglucas
Employees Worked With
Kosta Papagianis
September 25, 2018
A good experience. Good greeting. Nice lounge. Courteous review of work done. Washed my truck. Look forward to my next service checkup and visit. I'm pleased to have ch Good greeting. Nice lounge. Courteous review of work done. Washed my truck. Look forward to my next service checkup and visit. I'm pleased to have chosen a Toyota Tacoma. More
by grimmterri
September 25, 2018
5K Service (Lease) I'm leasing a Corolla iM and recently came in for the complimentary 5K Service appointment. I've been leasing from Metro Toyota for a while now, and t I'm leasing a Corolla iM and recently came in for the complimentary 5K Service appointment. I've been leasing from Metro Toyota for a while now, and these service appointments are always handled with excellent customer service. Thanks! More
by mikelp629
Employees Worked With
Can't remember any names; sorry!
September 24, 2018
Thank you This was my initial service appointment, since purchasing my Toyota Camry. This also included the replacement of a scratched windshield. The work on This was my initial service appointment, since purchasing my Toyota Camry. This also included the replacement of a scratched windshield. The work on all was done on time and the service personnel and car dealership as a whole were most accommodating. Vextra thanks for ckeaning the drivers side mat which had some dirt. More
by MARLAJLOEHR
Employees Worked With
Other Employees :
Emma Guffy and the lovely woman in service checkout who filled our papers for me for a loaner., Stephanie Talbot
