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Victory Toyota of Brook Park
Brook Park, OH
7,549 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,549 reviews
September 14, 2018
TRUST I almost always go to this Dealership Repair Shop. They are honest, quick, professional, and skilled. I never feel that I have been taken, or tricked I almost always go to this Dealership Repair Shop. They are honest, quick, professional, and skilled. I never feel that I have been taken, or tricked into unnecessary repairs or purchases. I have a great deal of confidence in this team. I have never had a bad experience in the MANY years I have been going there for repairs. More
by DRPATRICIAW
Verified CustomerEmployees Worked With
September 14, 2018
Pleasant It was a pleasant experience. No high pressure tactics. Very upfront and personable. I would recommend this dealership to others. I would buy from the It was a pleasant experience. No high pressure tactics. Very upfront and personable. I would recommend this dealership to others. I would buy from them again. More
by DANGS1234
September 13, 2018
Awesome Experience! Stopped in Metro on my day off just to look at a couple of used cars I saw on Cars.com that I wanted to see in person. I worked with Sam Ibrahim and h Stopped in Metro on my day off just to look at a couple of used cars I saw on Cars.com that I wanted to see in person. I worked with Sam Ibrahim and he was super attentive to what I was asking for. I explained I only wanted to see a few cars and was not really ready to buy just yet. After helping me to see and drive the cars and also explaining the various package options for these used cars I became very interested in one particular vehicle. It was a little out of my price range and Sam was very good to negotiate with. He was never pressuring at all which I really enjoyed. After coming to a consensus on a price I left without purchasing to think about it. I called Sam the very next day and wanted to start the purchase process. Sam handled everything so that when I came to pick up the vehicle everything was ready to go. I signed the papers and was driving my car off the lot fairly quickly. It was a great experience working with all the Metro people. I would highly recommend Metro and specifically Sam to handle your sales experience! Thanks guys! More
by Bbuster
September 13, 2018
No stress buying my new car! The sales team were very helpful and friendly. They were not pushy about buying my car. Sam took his time explaining how to operate the car with all The sales team were very helpful and friendly. They were not pushy about buying my car. Sam took his time explaining how to operate the car with all of the safety features, navigational system and apps. I felt comfortable driving my new car when I left. Sam even called a week later checking to see if I need anything. I know that I can call him at anytime and he would help with any questions or concerns that I may have. More
by med59
Employees Worked With
September 13, 2018
Great experience buying a Highlander I was very happy with my experience buying a 2018 Highlander a couple days ago. From the time I met The sales associate Ken, until I drove away in my I was very happy with my experience buying a 2018 Highlander a couple days ago. From the time I met The sales associate Ken, until I drove away in my new car, everything went smoothly. I liked everyone I dealt with at Metro Toyota and would recommend this dealership to my friends. More
by BB - Venza 2021
Employees Worked With
Other Employees :
The young man I spoke with to sign paperwork regarding the purchase was very nice.
September 13, 2018
No response to phone call Normally after having my car serviced I feel it was done correctly. However, after the 9/12 appointment, I was very disappointed, not in the work don Normally after having my car serviced I feel it was done correctly. However, after the 9/12 appointment, I was very disappointed, not in the work done, but I received a call in the early afternoon that my car was ready, I was not near the phone, but a message was left. I spent the next 3 hours trying to call the Services Department to make arrangements to have the shuttle come back for me and all I got was a busy signal. At 4:30 I finally found someone who could drop me off to get my car. I have never experienced phone service like this here before. More
by KATHLEEN_A_BYRNE
Employees Worked With
Stephanie Talbot
September 12, 2018
Great service department They send service reminders. When you call for appointment, they get you in ASAP. They check your car throughly. Helps to keep my 2011 Venza in top s They send service reminders. When you call for appointment, they get you in ASAP. They check your car throughly. Helps to keep my 2011 Venza in top shape! I love my Venza!! More
by DELANNEL
Employees Worked With
September 12, 2018
Very easy to schedule setvice appts Very pleased that I could bring my Rav4 in for scheduled maintenance. A saturday was best for me and was happy that I could bring it in on short not Very pleased that I could bring my Rav4 in for scheduled maintenance. A saturday was best for me and was happy that I could bring it in on short notice More
by Ohsandy
Employees Worked With
Sarah Byrne
September 12, 2018
Thank you for your service. Workers are awesome and caring, I even met the owner; he`s a nice man. Fast and reliable service. They sure can find lots of things wrong with my car, Workers are awesome and caring, I even met the owner; he`s a nice man. Fast and reliable service. They sure can find lots of things wrong with my car, but im glad that they don`t try to force me to fix them, they just kindly suggest that i fix it, and ask me if i would like them to fix it. God bless them for their service. More
by halaha379
Employees Worked With
September 12, 2018
65K maintenance service As always, service was prompt and staff courteous and efficient. My service was routine, but I did ask for a few extra things to be checked on the c As always, service was prompt and staff courteous and efficient. My service was routine, but I did ask for a few extra things to be checked on the car. This was handled to my satisfaction. More
by CBOEHM449
Employees Worked With
