Victory Toyota of Brook Park

Used to be a happy customer Took over 2 hrs for simple oil change and rotate tires. Been going to this place for yrs, may have to change after this experience. Took over 2 hrs for simple oil change and rotate tires. Been going to this place for yrs, may have to change after this experience. More

Good service and great staff Overall Metro Toyota provides very good service. Staff in the service department are very friendly. They went over everything they did and pointed o Overall Metro Toyota provides very good service. Staff in the service department are very friendly. They went over everything they did and pointed out what was needed. More

2019 Avalon XSE is awesome!! Metro Toyota staffs are great job and friendly!! They helped me very well ! Jim Greenfield is great sales agent and help me for financia is awesome!! Metro Toyota staffs are great job and friendly!! They helped me very well ! Jim Greenfield is great sales agent and help me for financial!! More

Purchase of new Toyota Sam Ibrahim made the experience an easy one for me. I did not feel rushed or pressured. Sam was very knowledgeable and was good at explaining all th Sam Ibrahim made the experience an easy one for me. I did not feel rushed or pressured. Sam was very knowledgeable and was good at explaining all the "bells and whistles." More

First time car buyer Was just in yesterday to buy my first car and had a great experience! Without much prior knowledge about cars, I felt at ease with the help of Robert Was just in yesterday to buy my first car and had a great experience! Without much prior knowledge about cars, I felt at ease with the help of Robert Saponari being very thorough in explaining the features and helping make the process so much easier. I would definitely recommend coming to Metro Toyota (just recommended that my sister come in this week!) thank you again, Robert! More

New car purchase The sales team listsened to what we were looking for and found us the best possible deal to meet our needs. We are very happy with our new car purchas The sales team listsened to what we were looking for and found us the best possible deal to meet our needs. We are very happy with our new car purchase! More

I love Metro Toyota I purchased my last two vehicles from Metro Toyota and plan to purchase my next vehicle from Metro as well. I am treated very well. The entire staff I purchased my last two vehicles from Metro Toyota and plan to purchase my next vehicle from Metro as well. I am treated very well. The entire staff is respectful, courteous, knowledgeable, and effective in taking care of everything I need. In addition they are competitive with their prices! I have nothing negative to say about Metro Toyota and recommend them highly! More

They made it easy and I so appreciate that Life has been so hectic with caring for two demanding elders that I had neglected to get a routine oil change and also to get a smushed bumper repaire Life has been so hectic with caring for two demanding elders that I had neglected to get a routine oil change and also to get a smushed bumper repaired...I made plans for the oil change and was going to wait and take my car over to Metro Accident Repair, but Melissa at MAR said, since I was going to get a rental car at Metro, to just drop the car off, get the rental and drive over to them where I could sign off on the paperwork and then be on my way (losing less work time). The initial car I was given was a Camry which is way bigger than I am used to and comfortable with, but it was quickly exchanged for a Corolla without making me feel bad (or for being unaware my insurance card was out of date which took a phone call to check on). Everyone worked together so the car made it to Metro Accident Repair, and I was able to charge the oil change bill over the phone. Everything is such a hassle everywhere, they made it a pleasure and easy. My 101 year old father things I'm crazy for driving to the west side, but it is worth the trip. Great people to deal with. More

Unexpected service needed for my car. All staff that took care of me and my car problem on Thursday 09062018 at about 7:30 to 8:30 am were the best. I was given very professional service. All staff that took care of me and my car problem on Thursday 09062018 at about 7:30 to 8:30 am were the best. I was given very professional service. Took care of me right away. Did not have to wait. They really care. More

A difficult time made comfortable I was in an accident which totaled my Sienna XLE. I loved that car, and I was not ready to replace it. Well, we always took it to Metro for service, I was in an accident which totaled my Sienna XLE. I loved that car, and I was not ready to replace it. Well, we always took it to Metro for service, and Scott Barrier made sure everything was taken care of(that is why it had many more miles in it at 180,000 miles when it was totaled.) We went in the showroom and were warmly greeted by Ramona Plumlee, and I was immediately put at ease as she listened to my tale of woe. Ramona asked all the right questions to help us navigate the car buying landscape. We ended up with a Certified 2015 Sienna XLE that fit our needs. Jeremy McClish arranged the financing in a timely and pocketbook-friendly manner. We entered the dealership dreading having to buy a car and came out the same day relieved and happy with our Sienna! More