Victory Toyota of Brook Park

Best car buying experience ever! I needed to purchase 2 cars. 1 work car, and 1 car for my daughter. I had gone to a different Toyota dealer and had a salesman try to sell me a "less I needed to purchase 2 cars. 1 work car, and 1 car for my daughter. I had gone to a different Toyota dealer and had a salesman try to sell me a "less than acceptable car" for work, and a pricey car for my daughter. I left there feeling defeated and went to Metro based on a family members experience. Chris was wonderful and listened to exactly what I needed. He showed me a fantastic work car and then helped get my daughter into a car in the price range we needed. When he became ill and had to be away the day we came in to sign papers, Chad took over and seamlessly closed both deals for me. Ken had the patience of a saint when we needed to make changes to our paperwork. The entire team was attentive, but never pushy! We will be back there next year to get another car! More

Excellent Car Buying Experience I approached Metro Toyota dreading the new car buying process and anticipated being at the dealership most of the day. My salesman, Robert, was frien I approached Metro Toyota dreading the new car buying process and anticipated being at the dealership most of the day. My salesman, Robert, was friendly, down to earth and very laid back. He and I along with the Sales Manager struck a deal within minutes! Barry, the GM of the dealership came out of his office and introduced himself and gave me his card and told me not to hesitate calling if I need anything. The following day, when I picked up my new vehicle, it was clean, detailed and Robert took the time to show me every feature! I highly recommend Metro Toyota! They provide outstanding service and it was the best car buying experience I have ever had! More

Unhelpful. Most of the people I dealt with were Unprofessional and unfriendly. I would not go back. I knew I'd regret buying from a dealer. Most of the people I dealt with were Unprofessional and unfriendly. I would not go back. I knew I'd regret buying from a dealer. More

Fantastic buying experience! Jim Greenfield is a very Knowledgeable salesman, This is my 7th Toyota Tundra , And will continue to buy more!I want to thank Bertie Greenfield and Je Jim Greenfield is a very Knowledgeable salesman, This is my 7th Toyota Tundra , And will continue to buy more!I want to thank Bertie Greenfield and Jeremy McClish For making it happen! More

My Service Representative Joe I have been with Metro Toyota for over 25 years. Joe is my Serviceman and has always been very knowledgeable, pleasant and an excellent representation I have been with Metro Toyota for over 25 years. Joe is my Serviceman and has always been very knowledgeable, pleasant and an excellent representation of quality service. He keeps us well informed with what’s best for our vehicles at all times. And now he offers the same excellent service to my 25 year old college daughter. We as a family trust Metro Toyota because we trust Joe! Thank you Joe! More

Very pleased with my experience It was an excellent experience start to finish. I would definitely recommend this dealership & Mike to my friends and family. I really wasn’t looki It was an excellent experience start to finish. I would definitely recommend this dealership & Mike to my friends and family. I really wasn’t looking forward to shopping for a car & the experience couldn’t of gone better. More

High quality job - as usual Metro always does a high quality job, that's why I always have my service still done there. Yes - you can find a cheaper alternative probably; but Me Metro always does a high quality job, that's why I always have my service still done there. Yes - you can find a cheaper alternative probably; but Metro's prices are fair, and the quality is always A+. Their technicians are experts on Toyotas, the job is always down on time, and there have never been any issues afterwards. More

Outstanding service! Great service and VERY nice team! Only critique that subtracted a star would be to automatically put a keyring (toyota gratuitous marketing!) on my n Great service and VERY nice team! Only critique that subtracted a star would be to automatically put a keyring (toyota gratuitous marketing!) on my new fob. It was hard for me to do and I was afraid I would break it when putting it on... Marty Schneider was not there the day my car got serviced, but he is always an A+ in all aspects of care and TLC for my car/our family. I am forever grateful! More

Semi-annual service check I forgot I made the appointment, but was emailed a reminder a few days before which was great. I needed to change the time, but the online system woul I forgot I made the appointment, but was emailed a reminder a few days before which was great. I needed to change the time, but the online system wouldn't let me; however, I called and they changed it within minutes. I arrived about 10 minutes early and was told it would take about an hour -- which it did, so it was what I expected then. Only complaint is that I asked if they would clean my car too (and they said yes), but they didn't and it was already parked outside when they called me out so I didn't want to drive it back in and wait longer. More