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Victory Toyota of Brook Park
Brook Park, OH
7,556 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,556 reviews
July 23, 2018
Service The young man was very courteous and friendly. When the car was done I had to go to a lady’s desk. She said I needed a filter next time. I said I noti The young man was very courteous and friendly. When the car was done I had to go to a lady’s desk. She said I needed a filter next time. I said I noticed a slight smell when turning on the air conditioning. She proceeded to tell me rodents get inside the car and leave their droppings which can cause the smell. (!!!) and I should replace it next trip. Said it should be replaced at 10k and I said ok this is the 15k maintenance. Well she said it’s not too bad next time. I said it is included right. Her reply....no that is not included it’s part of your regular maintenance. Then I saw a paper taped next to her desk about filters and year numbers. My response was that it’s odd that the filter you mentioned is on your wall. Oh she said your car is a lease, it will be included. So why wasn’t it? And why isn’t the staff properly informed? Very poor customer connection. More
by GROUPERALUNNI
Verified CustomerEmployees Worked With
Don’t know names
July 23, 2018
Great Experience! Our product specialist, Kosta, was absolutely terrific. I am now a proud owner of a Toyota Highlander! I really enjoyed the process of making a deal a Our product specialist, Kosta, was absolutely terrific. I am now a proud owner of a Toyota Highlander! I really enjoyed the process of making a deal at Metro Toyota. More
by Highlander1
July 22, 2018
Liveliest Delegado answered all our questions Miss. Delegado took the time to show us the different cars and tell us about the different models and promotions going on. Worked with us thru the Miss. Delegado took the time to show us the different cars and tell us about the different models and promotions going on. Worked with us thru the transaction. More
by Helen2222
Employees Worked With
Elivelisse Delgado
July 21, 2018
"Unexpected Purchase" What started out as a service appointment for a tire rotation on my 2016 Four Runner quickly turned into a new 2018 Four Runner purchase. I simply ask What started out as a service appointment for a tire rotation on my 2016 Four Runner quickly turned into a new 2018 Four Runner purchase. I simply asked to look at a new 2018 due to the high mileage on my 2016 and I could ignore the beauty of the new 2018. Ramona is sales was very professional and was very helpful in making my purchase decision. Absolutely no pressure applied! It was a very pleasant buying experience! Thank you Ramona & Metro Toyota! More
by ASTROZAP
July 21, 2018
Leased a new Camry I was in and out in two hours. Service was great. I would recommend Ken and Cap to anyoone. They were very helpful in showing me the technological asp I was in and out in two hours. Service was great. I would recommend Ken and Cap to anyoone. They were very helpful in showing me the technological aspects of the new Camry. More
by CamryBill
July 21, 2018
Purchase of Used Vehicle We were very pleased with the service offered by Gary Capper as we were looking for a used car. He worked with us through our negotiation and did not We were very pleased with the service offered by Gary Capper as we were looking for a used car. He worked with us through our negotiation and did not pressure us into a sale. Any issues we identified with the vehicle were addressed before the purchase. I would recommend Cap and the team at Metro Toyota. More
by JR
Employees Worked With
Gary "CAP" Capper
July 20, 2018
Worth the drive from Medina, Ohio After an unpleasant, New Truck negotiation, 2 yrs. ago, with a large Medina County Toyota dealership; we purchased our, well appointed, new 2016 Taco After an unpleasant, New Truck negotiation, 2 yrs. ago, with a large Medina County Toyota dealership; we purchased our, well appointed, new 2016 Tacoma, out of state, in Monroeville, Pennsylvania. Their service dept. is excellent. Having heard that Metro Toyota was as impressive, we had Metro Toyota service a recall notice. Yesterday's scheduled maintanance appointment also was excellent. They addressed all my concerns, were pleasant and efficient. Thank you Metro Toyota. More
by White Cloud
Employees Worked With
July 20, 2018
Scheduled maintenance Air caps to my tires were not put back on both of front my front tires. Had to go buy new ones to replace since Iwas all the way home before I noticed Air caps to my tires were not put back on both of front my front tires. Had to go buy new ones to replace since Iwas all the way home before I noticed it. More
by tap
Employees Worked With
Not sure of their names
July 20, 2018
Always a good experience This is the second vehicle I’ve purchased at metro Toyota and I always have pleasant experiences. The employees are polite and helpful. The facility i This is the second vehicle I’ve purchased at metro Toyota and I always have pleasant experiences. The employees are polite and helpful. The facility is clean. I just have nothing bad to say. More
by sstojkov
Employees Worked With
Sarah Byrne
July 20, 2018
They never called to let me know the car was ready This dealership was supposed to contact me when my car was ready to be picked up. Instead, they did not contact me. I called the dealership that day a This dealership was supposed to contact me when my car was ready to be picked up. Instead, they did not contact me. I called the dealership that day and asked if my car was ready. The very rude receptionist said if it was ready, they would have called you. The next day a gentleman called me and apologized for the mishap and said the car was completed and the key was in the car the entire night. More
by bcm201181
Employees Worked With
Gena was the rude receptionist.
