Victory Toyota of Brook Park

I’ll but again from Cap at metro Best car buying experience ever from top to bottom our salesman was so helpful and didn’t pressure at all very refreshing even the owner was wonderful Best car buying experience ever from top to bottom our salesman was so helpful and didn’t pressure at all very refreshing even the owner was wonderful More

Smooth and comfortable Ken did a great job, patiently allowing us to test drive multiple vehicles and answering all of our questions. It helped tremendously so help us hone Ken did a great job, patiently allowing us to test drive multiple vehicles and answering all of our questions. It helped tremendously so help us hone in on our decision and feel very comfortable. Ken guided us through each step swiftly, never making us feel pressured. It was a very pleasant experience and I would refer others to Ken and Metro Toyota in the future. As a new customer I'm looking forward to forward to see the performance of the maintenance department. Regards. More

Very good experience! Cap was wonderful to work with! He was very understanding in meeting us even when he was supposed to be off. We came from out of town. He went over al Cap was wonderful to work with! He was very understanding in meeting us even when he was supposed to be off. We came from out of town. He went over all details thoroughly. Even my daughter wants to here when the time comes for that she needs a car! More

Caring, helpful, very informative The whole staff were courtious and friendly. No one was pushy, they were welcoming and very informative. Also in my case encouraging as I was in shock The whole staff were courtious and friendly. No one was pushy, they were welcoming and very informative. Also in my case encouraging as I was in shock because this was a surprise from my husband. Hubby brought his truck to be serviced and then got me a car. Sam took very good care of us in every deatail. We left feeling like he was our friend and we had known him forever. Yes I highly recommend this car dealership. They are service oriented and honest. What every business should be!! My hubby brought his truck into be serviced and he talked to the tech and a couple of others who were very nice but I do not remember their names as I thought I was just along for the ride. When I realized the "ride" was about getting me a car then I was aware of names like Sam, who is so awesome and Ken Proctor. I met one of the owners who impressed me by being outside cooking hot dogs for customers. I could tell how down to earth he is by his genuine smile and interaction with all who came to get their treats. I have never been to a car dealership where I wanted to go back until Metro Toyota. More

Awesome Elivelisse was professional, excellent knowledgebase of the cars, understood and listened to what I wanted. Awesome Product Specialist and I HIGHLY Elivelisse was professional, excellent knowledgebase of the cars, understood and listened to what I wanted. Awesome Product Specialist and I HIGHLY recommend her and Metro Toyota. More

Excellence We were treated like family by Tony and Barry when looking for cars for two generations. From helping select the safest vehicle for our teenagers to m We were treated like family by Tony and Barry when looking for cars for two generations. From helping select the safest vehicle for our teenagers to making recommendations for the best model for my parent. More

Excellent customer service experience We stopped in at Metro Toyota to inquire on certified used cars. We stopped Jim Greenfield to ask for help. He referred us to Mike Ferrett becaus We stopped in at Metro Toyota to inquire on certified used cars. We stopped Jim Greenfield to ask for help. He referred us to Mike Ferrett because he was in the middle of a deal and didn't want to leave us waiting. Mike was so helpful and patient with us while we decided what we wanted to do. Anything we asked he did. After running the numbers we weren't satisfied with the price of the used car and Mike took the time to price us out a new car (which I initially felt I was wasting his time but wanted to see what the numbers were). We ended up with the new car after all, the numbers worked out, they had my car in stock in the color I wanted. Mike then sat with me and helped me program everything from synching my phone to my radio stations and explained everything about the car and all of its features. He was very knowledgable about this particular vehicle. He also told me to call him anytime with questions about it. Then we sat with Jim Campo for the financing and he was great as well. He took alot of time to find me the warranties that fit my driving situation. I've been through this before with buying a new car but they didn't ask me anything so I bought something that didn't really benefit me. He explained each warranty in great detail. The overall experience was excellent. Plenty of inventory to look at. We were greeted and offered assistance several times while we were browsing. Mike and Jim took great care of us and had us on our way fairly quickly once we made our decision. Jim came back to check on us to make sure we were taken care of and happy. We will recommend this Toyota location to friends and family and will be back in the future for our next vehicle purchase. More

Outstanding customer service Barry and Tony listened to what we wanted, advised us of our options, and then walked us through the process. Personalization, best deal, met needs!! Barry and Tony listened to what we wanted, advised us of our options, and then walked us through the process. Personalization, best deal, met needs!! More

Painless Good experience for a car dealership. Friendly employees who made the waiting not as bad as it usually is. It is a dealership so the waiting part is p Good experience for a car dealership. Friendly employees who made the waiting not as bad as it usually is. It is a dealership so the waiting part is part of the nature of the business. More

always honest and quick customer for years, service is as if I was part of the family. Like the sheet of the multi point inspection stats. .Very knowledgeable staff. customer for years, service is as if I was part of the family. Like the sheet of the multi point inspection stats. .Very knowledgeable staff. More