Victory Toyota of Brook Park

Positive new lease experience! After the death of my husband, I felt very stressed about leasing a new vehicle. Ken Konopka was so patient and helpful with the entire leasing proces After the death of my husband, I felt very stressed about leasing a new vehicle. Ken Konopka was so patient and helpful with the entire leasing process. He helped to keep my stress to a minimum and I have a car that I love. The service department personnel have always been very helpful with my car maintenance. I feel very comfortable and confident with Metro Toyota. More

Awesome I was very pleased with my new lease procedure and vehicle. Quick and to the point. Very professional staff and courteous. Way to go - Thanks guys. I was very pleased with my new lease procedure and vehicle. Quick and to the point. Very professional staff and courteous. Way to go - Thanks guys. More

Metro Toyota is the best! We received excellent guidance in the selection of our new Toyota from Jim Greenfield. He was very thorough, friendly, and not at all pushy. He let We received excellent guidance in the selection of our new Toyota from Jim Greenfield. He was very thorough, friendly, and not at all pushy. He let us take our time in making our choices, and couldn't have been more helpful. After our purchase, he took the time to explain all the features of my new vehicle and was very patient. We also received assistance from Bob Albright, Business Manager, in the final details of financing and necessary paperwork. He was professional yet down-to-earth and friendly. Very helpful and efficient in finalizing our purchase. The people at Metro Toyota are the best! More

GREATEST CUSTOMER SERVICE EVER1 Metro Toyota always takes great care of everyone they have as customers.. I was recommended to them and have been a customer for 5 years! This curren Metro Toyota always takes great care of everyone they have as customers.. I was recommended to them and have been a customer for 5 years! This current visit was no exception! More

Mi camry nuevo con superedgar Gracias a Facebook y la mega supimos de Edgar y venimos a ver los camrys ... después de ver todos los colores escojinos el camry gris y para la casa v Gracias a Facebook y la mega supimos de Edgar y venimos a ver los camrys ... después de ver todos los colores escojinos el camry gris y para la casa vamos con nuevo carro More

Rav4 experience I contacted Suzi at Metro by phone and told her what I was looking for and what I wanted to pay. We agreed on a price and she emailed me the deal. I I contacted Suzi at Metro by phone and told her what I was looking for and what I wanted to pay. We agreed on a price and she emailed me the deal. I showed up at my appointment time and was greeted by Robert Saponari. He looked me up in the computer and finished the deal that was agreed upon. I have never bought a car and had such a good, quick and friendly experience. Thank u Metro More

Purchased 2015 CPO Highlander I would say I had the most pleasant car purchasing experience working with Gary Capper and Jim Campo. Gary was very efficient at explaining the cars s I would say I had the most pleasant car purchasing experience working with Gary Capper and Jim Campo. Gary was very efficient at explaining the cars systems prior to the test drive. During the purchase process my husband and I never felt any pressure and all our questions were answered to our satisfaction. I would not have any reservations dealing with these individuals again. More

Quick repair The service department was friendly and helpful in replacing the heat shield on my 2009 Matrix. I have always had my car serviced there and never any The service department was friendly and helpful in replacing the heat shield on my 2009 Matrix. I have always had my car serviced there and never any problems with my car. More

Positive & Professional Dan Schneider Sales Manager/Part Owner Metro Toyota 13775 Brook Park Road Brook Park, OH 44142 Dear Dan, In the past 38 years, I have bought Dan Schneider Sales Manager/Part Owner Metro Toyota 13775 Brook Park Road Brook Park, OH 44142 Dear Dan, In the past 38 years, I have bought at least 17 vehicles and in that same time frame, I have held professional sales positions from entry level sales to VP of Sales. Ninety-nine percent of those purchases from that “filter” was the most miserable experience a consumer could ever experience. I hate buying cars for that reason and it is perhaps one of the reasons I hold onto my cars for so long. You and Mike Ferrett reside in the 1%. Thank you for a pleasant experience in the purchase of my 2015 Avalon! I would also like to commend Mike to you. He is a true professional who “owned” my experience from the moment I walked into the showroom. My schedule is very tight this week and he went above and beyond, first to hold the vehicle, so I could look at it, and in every aspect thereafter, to assure my complete satisfaction. His willingness to drive me to the airport on Friday so that I could leave the Avalon for some post-sale detailing (caused by my schedule this week) goes above and beyond. He represents your dealership and a much-maligned profession very well. Sincerely, David L. Huller More