Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Victory Toyota of Brook Park
Brook Park, OH
7,547 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,547 reviews
June 12, 2018
Routine maintenance I scheduled routine maintenance on two Toyota's that our family owns. The service area was friendly amd professional. The workmanship was done in a re I scheduled routine maintenance on two Toyota's that our family owns. The service area was friendly amd professional. The workmanship was done in a reasonable time and no issues or questionable service advisories (which has always been the case for 30 years). There have been a few service issues over 30 years but these are few and far between. Plus, the Toyota vehicles are the most reliable on the road no matter what anyone says. The experience this visit was ecellent. More
by WPBEACHBOY
Verified CustomerEmployees Worked With
Stephanie Talbot
June 12, 2018
Good timely service but very overpriced We were charged $99.00 to look at a door which they stated required a $500.00 part. We got 4 new tires a battery and rear brakes they charged a ridicu We were charged $99.00 to look at a door which they stated required a $500.00 part. We got 4 new tires a battery and rear brakes they charged a ridiculous amount for the service. While standing in line I could see into an office and on a white board there were written numbers showing profit and Service Dept Goals. They clearly profited greatly from our visit. Don’t get me wrong they were quick and professional and I have peace of mind the work was done right but the prices were SKY HIGH!!! More
by ROLLA108
Employees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
June 12, 2018
Quick and easy , Drive in lanes marked Simplistic ! Everything you would expect, Appointment was easy , drop off was simple, Waiting room was clean and roomie , Drinks and TV, Fish tank was tr Everything you would expect, Appointment was easy , drop off was simple, Waiting room was clean and roomie , Drinks and TV, Fish tank was tranquil to view. Done on time as promised. More
by jcrouch0
June 11, 2018
Car buying The team went above and beyond to get me the vehicle I wanted🙂 I wanted a specific color and they went to Indiana toget it! The team went above and beyond to get me the vehicle I wanted🙂 I wanted a specific color and they went to Indiana toget it! More
by CSMITH6310
June 11, 2018
Routine maintenance I knew I was due for an oil change and the inspection process revealed other maintenance that was required and the attendant explained the additional I knew I was due for an oil change and the inspection process revealed other maintenance that was required and the attendant explained the additional items that could be done and their importance. The waiting area with Wi-Fi was comfortable and accommodating to the work that I accomplished while waiting and I left with confidence that the car was in top shape. More
by jim.mehrling
Employees Worked With
I cannot recall the name but it was a helpful young lady in the service department.
June 11, 2018
The Service Manager went beyond the call of duty! Excellent Service! Your Service Manager made me a customer for life! This is exactly why I have bought six cars in the last eight years! Excellent Service! Your Service Manager made me a customer for life! This is exactly why I have bought six cars in the last eight years! More
by TJHOMEIER
Employees Worked With
Jim Daley
June 11, 2018
It was properly taken care of, I guess. The problem was the noise from wheels or drive system and my concern was if there are any issues for the drive shaft which there was before. It appear The problem was the noise from wheels or drive system and my concern was if there are any issues for the drive shaft which there was before. It appeared not from the shaft at this time but the issue always makes me nervous due to the following reasons. 1. significant noises, 2. quick worn out of tires, it is going to be 4th tire even the mileage is just about 77k, 3. unreasonable cracking of windshield glass with no stone chip, already replaced twice. The service I received was good but there are just concerns for the vehicle. More
by tnitta
Employees Worked With
June 11, 2018
Great Service! Everything was well taken care of and besides the regular maintenance, some problems were taken care of too. Thanks again for the great service as us Everything was well taken care of and besides the regular maintenance, some problems were taken care of too. Thanks again for the great service as usual. More
by TMILLER432
June 11, 2018
Excellent Customer Service! Service rep was professional, warm and competent! Maggie listened to my concerns, kept me updated throughout visit, and made sure I understood what Service rep was professional, warm and competent! Maggie listened to my concerns, kept me updated throughout visit, and made sure I understood what had been done in service appointment. More
by CATHERINE.MONNIN@YAHOO.COM
Employees Worked With
Maggie Colan
June 10, 2018
Exactly what we needed! Mike was absolutely fantastic! He was able to answer all our questions and helped us with getting everything in place including our trade in and new p Mike was absolutely fantastic! He was able to answer all our questions and helped us with getting everything in place including our trade in and new plates. Would absolutely come back to purchase another car. More
by Ggutekunst
