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Victory Toyota of Brook Park
Brook Park, OH
7,555 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,555 reviews
June 13, 2018
Reliable and Efficient My check engine light came on unexpectedly and the Metro Service team was able to fit me in, get me a loaner, find and fix the issue, and get me back My check engine light came on unexpectedly and the Metro Service team was able to fit me in, get me a loaner, find and fix the issue, and get me back in my car by end of day!! Great job, people!! More
by Jann M.
Verified CustomerEmployees Worked With
June 13, 2018
Amazing experience I was hesitant about coming to the dealer at first because I thought they were very pricey versus a typical mechanic shop but I'm glad I did. These gu I was hesitant about coming to the dealer at first because I thought they were very pricey versus a typical mechanic shop but I'm glad I did. These guys are very honest and prices are fair. I was getting ripped off by the mechanics at those mom and pop shops. My car has been in an excellent condition for years since I started coming here! Glad I did. Stephanie was nice and super awesome! More
by light2013
Employees Worked With
Stephanie Talbot
June 13, 2018
10,000 mile service The check in process was efficient and fast. The appointment time was as promised. Love the car wash at the end of the service! I was warmly greeted b The check in process was efficient and fast. The appointment time was as promised. Love the car wash at the end of the service! I was warmly greeted by my salesperson! Metro offers a very personalized atmosphere! More
by jogella1
June 12, 2018
Satisfied customer They were very friendly and very helpful with our needs. Explained everything about our new SUV and great detail of the overview of every opition on m They were very friendly and very helpful with our needs. Explained everything about our new SUV and great detail of the overview of every opition on my new vehicle. More
by DESAK1126
June 12, 2018
Routine maintenance I scheduled routine maintenance on two Toyota's that our family owns. The service area was friendly amd professional. The workmanship was done in a re I scheduled routine maintenance on two Toyota's that our family owns. The service area was friendly amd professional. The workmanship was done in a reasonable time and no issues or questionable service advisories (which has always been the case for 30 years). There have been a few service issues over 30 years but these are few and far between. Plus, the Toyota vehicles are the most reliable on the road no matter what anyone says. The experience this visit was ecellent. More
by WPBEACHBOY
Employees Worked With
Stephanie Talbot
June 12, 2018
Good timely service but very overpriced We were charged $99.00 to look at a door which they stated required a $500.00 part. We got 4 new tires a battery and rear brakes they charged a ridicu We were charged $99.00 to look at a door which they stated required a $500.00 part. We got 4 new tires a battery and rear brakes they charged a ridiculous amount for the service. While standing in line I could see into an office and on a white board there were written numbers showing profit and Service Dept Goals. They clearly profited greatly from our visit. Don’t get me wrong they were quick and professional and I have peace of mind the work was done right but the prices were SKY HIGH!!! More
by ROLLA108
Employees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
June 12, 2018
It was an amazing experience! Incredible and very helpful dealership. It was everything I needed in order to buy a car. CAP was the perfect guy for me and was so helpful in making Incredible and very helpful dealership. It was everything I needed in order to buy a car. CAP was the perfect guy for me and was so helpful in making my decision to get a Camry over any other car. More
by Colin Mack
Employees Worked With
Gary "CAP" Capper, Ken Proctor
June 12, 2018
I brought my car in for an evaluation of its problems. I had my 2005 Toyota Prius towed in because it been sitting unused for 8 to 10 months, and had a dead battery, dry-rotted tires, rusted out brakes, ru I had my 2005 Toyota Prius towed in because it been sitting unused for 8 to 10 months, and had a dead battery, dry-rotted tires, rusted out brakes, rusted coil spring and control arm, and a hole in the muffler. I learned the hard way not to let a car sit unused for any appreciable period of time - let alone this long - because of the ravages of rust. The cost of the repairs was beyond the likely resale price. I had it towed back in order to further evaluate my options. Joe Rogers could not have been more courteous, helpful, and pleasant to me, despite the fact that I would not be getting my car repaired. Metro Toyota therefore put my realistic customer needs as a car owner above its concern for profits, and accordingly increased my respect for it. I have been a happy and satisfied customer in the past, was again this time, and will be a returning customer in the future, should the occasion arise. I heartily recommend the integrity and service of Joe Rogers and Metro Toyota. More
by SADONNELLYPOHAN
Employees Worked With
June 12, 2018
Fair price great service Ken Konopka was an outstanding resouce in helping me pick out the right car for me. He was friendly as most salespeople are but I felt and believe he Ken Konopka was an outstanding resouce in helping me pick out the right car for me. He was friendly as most salespeople are but I felt and believe he was genuinely concerned that I was confident in my decision. He was happily invested his time getting all the paperwork read. He thoroughly went over all the details of the car. The price was fair, which is what it should be. All the documentation More
by Nowanda
Employees Worked With
June 12, 2018
40,000 miles check up A great experience from the moment I scheduled the appointment and the service was done , Very attentive very professional a great experience overall A great experience from the moment I scheduled the appointment and the service was done , Very attentive very professional a great experience overall a great dealership from the sales department to the service department More
by JSERRAT272@gmail.com
Employees Worked With
