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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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August 14, 2018

Great Service I'm on my third consecutive lease with Metro Toyota, because of their wonderful service, no high pressure tactic which count for a lot! The customer More

by JOHNNYO49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Proctor, Robert Saponari, Sarah Byrne
Aug 14, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for taking the time to share your experience! We appreciate the feedback and are delighted you continually choose Metro Toyota! We are thankful for customers like you! You are awesome!

August 14, 2018

A pleasant experience. Everyone friendly helpful. What could I say, As expressed above, staff helpful, courteous, friendly and pleasant. Wait time on vehicle to minimum. In and Out in no time. An More

by CHERNOWCAMILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Aug 16, 2018 -

Victory Toyota of Brook Park responded

Thanks so much for the 5-stars! We appreciate your feedback and are happy you had such a quick and pleasant experience!

August 14, 2018

Excellent service & care Great service each time!! They really take care of your car in and upfront with what is wrong with your car. Staff is always pleasant. More

by PITTMANMACEDONIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Victory Toyota of Brook Park responded

Thanks for the nice review! We are happy you had such excellent service and care at our facility! We appreciate you!

August 14, 2018

Metro to the rescue Had a car that wouldn’t start. After jumpstarting it myself, I called Scott Barrier at Metro. He worked me in between existing appointments that very More

by DJW1706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma
Aug 16, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind words! Scott is great to work with and we are happy you had a great experience working with him too! We appreciate the feedback and want to thank you for choosing Metro Toyota!

August 13, 2018

Convenient service hours I am so glad they offer Saturday service so I don't have to take off work to get service done. They also washed my car which I really appreciate! More

by marykahelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Aug 13, 2018 -

Victory Toyota of Brook Park responded

Thanks for the feedback and the excellent review! We appreciate your kind words for our Service Department.

August 13, 2018

Feels like you one of the family every visit Every business strives for that personal attention for their customers but very few do more than just say it. Metro Toyota goes above and beyond to en More

by kkunimoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Proctor, Stephanie Talbot
Aug 13, 2018 -

Victory Toyota of Brook Park responded

We are delighted you had such a wonderful visit. We strive for customer satisfaction and we are thrilled we delivered! Thank you for choosing Metro Toyota and thanks again for the outstanding review!

August 11, 2018

Great service Good honest people and great service! They always do quality work for a fair price. I always appreciate the shuttle service too! Highly recommend Me More

by KAISER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2018 -

Victory Toyota of Brook Park responded

Thank you so much, Kaiser, for the great 5-star review! We appreciate you sharing your Service Department experience!

August 10, 2018

Professionalism Everyone I have dealt with over the years have been very professional, including the sales people, and the parts personnel. I never feel pressured to More

by Herman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sarah Byrne
Aug 10, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind words for our entire dealership! We appreciate you sharing your experience and we are delighted we continue to deliver excellent customer service for you. Thanks again for choosing Metro Toyota.

August 09, 2018

service,met with my appointment for service was 11.am got there at 10.30 was called right away.out by 11.45 car was taken care of,and wash an waiting for me.. no muss More

by RHODES.GEORGE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Daley, Robert Saponari
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thanks for your kind words for our Service Department. We know your time is valuable and we are happy we could take care of things so quickly for you! We appreciate you sharing your experience and thanks again for choosing Metro Toyota!

August 08, 2018

Wonderful experience Went in to have some recommended repairs from a previous visit. Everyone that I came in contact with was courteous and professional. I was told the se More

by Jknfrsmsca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2018 -

Victory Toyota of Brook Park responded

Thank you for the great review of our Service Department. We know your time is valuable and we are happy we could accommodate you in a timely manner. Thank you for sharing your experience. We appreciate you!

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