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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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June 05, 2018

Quick service. Nice lounge My 20,000 maintenance appt was completed as stated. 45 mins wait time and lounge was nice with coffee and Danish. 4 stars because said they washed m More

by Angeliab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to review your experience with our Service Department. So sorry that we missed your car wash. You are welcome to stop in during business hours and ask a manger to have your car washed. We owe you one :)

June 04, 2018

Just an oil change I went to the dealer for an oil change. On the way home I noticed the maintenance light was still on and had to return to have the light reset. More

by james.chmielewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thanks for your feedback James. We will strive to do better!

June 04, 2018

exceptional service with qualified personnel Joe Rogers is a very well qualified individual who made sure I was getting everything done that needed to get done. A side bar - I somehow scratched m More

by JKACVINSKY777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind words about Joe and our Service Department. We appreciate you taking the time to share your experience. Hope your arm is healed up!

June 04, 2018

Pleasant experience Needed to replace the engine splash guards, work was completed quickly. Was able to schedule an appointment in less than an half an hour, worked out w More

by RAYBODEKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for your kind words regarding your Service Department experience. We are happy to hear everything was quick and efficient. Thanks again for choosing Metro Toyota.

June 04, 2018

Routine car maintence process was quick & everyone was nice Every one was nice & professional they were able to answer questions about car we had. & were able to give us an estimate. On future maintence we nee More

by JACKSON-SARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Donnelly
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thanks for your kind words. We are delighted you were satisfied with our Service Department. We look forward to helping you again!

June 04, 2018

Wonderful....A+++ Always professional.....and spot on with the service....very pleased with Toyota in genera....always been a Ford guy but now im sold on the Tocoma tru More

by Tonysal57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for you kind words Tony. We appreciate you taking the time to share your Service Department experience. Welcome to the Toyota Family and we hope you are enjoying your Tacoma!

June 03, 2018

Service Department The service rep was great in explaining the problem as well as the options available. I was confident in the service advice and the repairs that were More

by jek81156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you for taking the time to share your Service Department experience. We are thrilled you are a happy customer!

June 02, 2018

Courteous, efficient service, as always. Excellent as always!! That's why I keep coming back!! My current lease is about up, but plan on leasing again.... EVERYONE is courteous and friendly. More

by jcfcrna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thank you so much! You are excellent! We look forward to servicing your needs in the future!

Jun 22, 2018 -

Victory Toyota of Brook Park responded

Thanks for the 5 star "excellent" rating! We appreciate you taking the time to share your experience with our Service Department. It's customers like you that keep us going, thank you!

June 01, 2018

Work is done right the first time. I always have my Toyota vehicles serviced here, where I bought my vehicle. I know repairs are done right the first time by trusted technicians. More

by Satisfied customer #13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I thought I worked with Emma. It has been awhile with the other ladies named., Robert Saponari, Maggie Colan, Sarah Byrne
Jun 25, 2018 -

Victory Toyota of Brook Park responded

We are happy to know you are a satisfied customer! We sincerely appreciate you taking the time to share your Metro Toyota experience, thank you!

June 01, 2018

Everything done in 1 hour. Went for 15k miles maintenance service. Everybody was friendly and service was completed in one hour. My front license plate is bent and it wasn’t men More

by abigail.rodriguez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Jul 07, 2018 -

Victory Toyota of Brook Park responded

Thank you for the feedback, we appreciate you taking the time to share your experience.

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