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Victory Toyota of Brook Park - Service Center

Brook Park, OH

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1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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January 28, 2023

Thank you for always being dependable. I know my car is in good hands when I bring it for service. You put new tires on my car and now I even get free rotations! More

by mcurtissis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We always try to find ways to help make your vehicle ownership more affordable any way we can. We'll look for you again in the future!

January 28, 2023

There was a problem from when I had gotten a Noyle change and so I had to bring the car back and they took care of it and did a wonderful job. I’m very satisfied. More

by Marsha
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Victory Toyota of Brook Park responded

Marsha, Thanks for the confidence to bring it back for us to reevaluate the issue. It's great to dear that we were able to correct anything we missed. Please let us know if there is anything else we can help with.

January 28, 2023

Very easy to schedule service, technicians are good and service advisors know their stuff. Acceptable wait time. Shout-out to Scott, I think the last of the advisors from when we had our first Toyota servi More

by PNRG1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. It's great that Scott is still with us after all these years of helping customers like you with their needs. Please drive carefully and we'll see you again!

January 28, 2023

Tech told me my tire with the nail in it was the passenger left. Was told 4 times by your employees. It actually was the left front and you told me you did not rotate the tires but my paper it state More

by Marla523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SUSAN BOTTORF
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Victory Toyota of Brook Park responded

I apologize the nail was in the left rear tire after we rotated your tires the nail is now in the left front.

January 28, 2023

They are very respectful and helpful even when mistakes in billing are made. Quick resoluti I n. Work always perfect. More

by joanne.g.plante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

January 26, 2023

Friendly staff, clean and relaxing waiting area for customers having a car serviced. and helpful summary of service performed. Finally, suggestion for possible service needs. More

by RAMUZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

January 26, 2023

Your staff were polite and courteous. My repair and installation was done quickly and very timely. I only had one repair so I was unable to rate your sales staff or used car dealership. More

by ALBINWEILER
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Mike works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

January 26, 2023

The best service in towns we can trust. I love it. Highly recommend to everyone.! More

by Tht197072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 26, 2023

Our appointment was on time! Wait time was reasonable! Great leaving with a clean car! Highly recommended! More

by Dougal
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 25, 2023

I was disappointed. This was for an oil change and the tire pressure was not checked.. it was in range but no air we added. That makes me wonder whatb led they didn’t d More

by Masterso.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MIKE BALIS
2.0
This rating includes all reviews, with more weight given to recent reviews.
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