Victory Toyota of Brook Park - Service Center

Questionable! On my way home after a tire rotation, the ride didn't feel as smooth as it had before. Over the next few days it seemed to get worse, so I brought th On my way home after a tire rotation, the ride didn't feel as smooth as it had before. Over the next few days it seemed to get worse, so I brought the car in to be checked. There was a screw in the sidewall of one tire and the whole tire had to be replaced at a cost of $250. When they showed me the screw, it looked like one that might be found in an auto repair shop, but I can't prove it. As a result, i will continue to bring my car in for the required services, but I can't, in good conscience, recommend you to any friends. When asked about your service, I will relate my story and let them make up their own minds. More

service confusing inspection but have to be done.Wish Emma still around the most honest person that can be trusted.Very realistic,reasonable advice in caring confusing inspection but have to be done.Wish Emma still around the most honest person that can be trusted.Very realistic,reasonable advice in caring and service of my car. I pick up my car not even wash,dusty since it stayed overnight.Emma will not ok for dirty car to be released More

Complete Tacoma frame replacement. Joe took care of the entire process. He explained what to expect, when the repairs would be complete and what other work was suggested. He met my expe Joe took care of the entire process. He explained what to expect, when the repairs would be complete and what other work was suggested. He met my expectations. More

Great service. Free Shuttle to downdown most appreciated. Shuttle service to downtown was especially welcome. This service keeps me coming back. Otherwise quality of service personnel is outstanding. A ver Shuttle service to downtown was especially welcome. This service keeps me coming back. Otherwise quality of service personnel is outstanding. A very satisfied customer for many years.. More

Maintenance update I called on a very cold winter day and asked to have the maintenance work done early. They were able to do the work early. The work was done in good t I called on a very cold winter day and asked to have the maintenance work done early. They were able to do the work early. The work was done in good time.On my drive home I heard a loud noise under the car. The oil indicator came on and I returned to the dealership. They were able to install a new O ring and fixed the problem for me. Thanks for being on top of the issue. More

Service was prompt and courteous My service representative was Maggie. She was very courteous and helpful. I have encountered the same characteristics in other service personnel I ha My service representative was Maggie. She was very courteous and helpful. I have encountered the same characteristics in other service personnel I have dealt with in the past--that is why I keep coming back. More

Maintenace check It is always done on schedule and fully explained as to what is going to be done. I needed to have a little extra work done, but the cost and what nee It is always done on schedule and fully explained as to what is going to be done. I needed to have a little extra work done, but the cost and what needed to be done was explained. More

Very couteous and accomidating, great job!!! Took vehicle in for first oil change and check up. Asked to look at windshield wipers, which they took care of. Great job!! Will be seeing you again Took vehicle in for first oil change and check up. Asked to look at windshield wipers, which they took care of. Great job!! Will be seeing you again More

Fast service and fair price Had a battery installed. Had a coupon and received fast and good service. Mike Hanna got the job done. Glad I got the new battery with the cold weathe Had a battery installed. Had a coupon and received fast and good service. Mike Hanna got the job done. Glad I got the new battery with the cold weather. More

My experience at Metro Toyota My experiences at Metro Toyota have been awesome! They take the time to listen to my concerns and work diligently to make everything the way I wanted My experiences at Metro Toyota have been awesome! They take the time to listen to my concerns and work diligently to make everything the way I wanted it to be. I would recommend the dealership to everyone, and I do. More