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Victory Toyota of Brook Park - Service Center

Brook Park, OH

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rated
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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January 21, 2023

It was expensive but they got the job done. The service was professional and they got me right in. More

by Meow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eh
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Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 21, 2023

Still waiting for tire sensor to come in! Hoping to be notified soon. I do appreciate the professionalism of your staff. More

by Ialac211
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for taking the time to share your feelings about your experience. the parts usually come pretty quickly and we'll call as soon as it arrives to set up a good time for the installation. Have a great day!

January 20, 2023

Metro Toyota, on Brookpark Rd, has always provided me more than sufficient and efficient service. More

by tlr713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

January 20, 2023

Replaced my battery in record time. Checked to see if I was entitled to a replacement before installation. Excellent dealership. More

by JANLHU9945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 20, 2023

Absolutely fantastic experience. Thank you for taking such good care of me! Customer for life! More

by CAPPERFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 20, 2023

Amazing service! They guy was really nice and helpful! It didn't take long to get my car recalls fixed!! More

by cassandrafitz6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you for leaving Mike this positive review! We are pleased that he could be of great assistance to you throughout your visit. We can't wait for you to enjoy your vehicle, and we wish you the safest of travels until we meet again!

January 20, 2023

I’ve used the service department at Metro for 13 years and the haven’t let me down yet. Everyone that works there is golden too. More

by MIKEF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 20, 2023

Consistently good service. ,competitive pricing. Been using service department since I got the car. Excellent. More

by GRISANTIRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 20, 2023

The dealership and personnel answered my questions and completed service on time.done done done More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2023 -

Victory Toyota of Brook Park responded

BARRY, Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that the team's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

January 20, 2023

Money hungry service managers and owner that don’t care how they treat to speak to customers. They lie about everything they say and try to charge you to hook up a scan tool on a new vehicle that’s under T More

by Not the one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The owner was the most ignorant out of his entire untrained team, Dan Schneider
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Jan 20, 2023 -

Not the one responded

Absolutely the worst in customer service. Never have I dealt with such an unprofessional entire team of people in the service industry. They lie and cheat customers out of every penny. A group of money hungry shape shifters

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