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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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January 01, 2023

We are long time loyal Metro Toyota customers. We believe in Toyota quality and I am treated like royalty when I arrive at the service department. Both Chad and Anastasia take excellent care of m More

by I don’t have a screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

I don’t have a screen name responded

We believe in Toyota quality and I am treated like royalty when I arrive at the service department. Both Chad and Anastasia take excellent care of me.

December 31, 2022

The service personnel were informative and personable. They answered my question without hesitation with a smile. More

by TEACHMANY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

December 31, 2022

After I entered the building it was great but getting a response back by text was horrible experience More

by tamarahill8041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running safely is a top goal of ours. Please let us know if there is something else we can help you with and please dive safely!

December 30, 2022

I brought my Corolla hybrid in for its first checkup. Service dept. reps were friendly, and efficient. Best of all, no issues with my car, nor did I expect any! More

by iluvskating21
Service Time
Recommend Dealer
Yes
Employees Worked With
Can`t remember individual names.
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Jan 04, 2023 -

Victory Toyota of Brook Park responded

Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

December 30, 2022

The service rendered under this paint warranty was extraordinary. And Robert went the extra mile to make sure of my satisfaction. More

by wayautser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 30, 2022

Great dealership for service and sales. Have recommended to family and friends. A joy to visit. More

by dchunt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

December 29, 2022

Too expensive for an oil change and tire rotation. Could have got it done at local guy fit way less More

by KARINGLER810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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December 29, 2022

Very attentive and completed work quickly. I would recommend dealership to others for car maintenance More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Victory Toyota of Brook Park responded

Jen, Thank you for the business, It wonderful to hear that you were treated so well. Mike works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

December 29, 2022

Exceptional service! Very convient and made it a great experience! Will go back there for all my services! More

by Green xxxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

December 29, 2022

I had an issue with my brakes. They were done by another shop. Susan was my service advisor. She was very courteous and helpful, besides she even let me vent a little with no compl More

by Mijaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

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