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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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December 21, 2022

Very professional and efficient. Comfortable waiting area. Pretty clear on vehicle explanation. Nice to have vehicle cleaned. More

by JANINEHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Susan's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

December 21, 2022

Great service and very professional! Scheduling was very convenient online so I could wait, instead of leaving my vehicle. More

by GREGLIGHTCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Have a great New year

December 21, 2022

Excellent service, on time appointments, pleasant personnel and a clean car at the end…. I couldn’t be happier. Thank you Metro Toyota ! 😀 More

by kack4_larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

December 21, 2022

Prompt service and nice people to deal with. They actually washed my truck too and didn’t try to upswell. More

by loomisw87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2022 -

loomisw87 responded

As described

Dec 27, 2022 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it's best. We'll look for you again in the future!

December 20, 2022

Good service. Explained the issue. Good help. Fitted us in even though we did not have an appointment. More

by DMHEINE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 4 STAR review. Helping our customers stay in their budgets and keeping your Toyota running safely is a top goal of ours. Please let us know if there is something else ewe can help you with and please dive safely!

December 20, 2022

I never had no problem at this dealership. All is well. Waiting to get my next car. More

by RODRIGUEZNI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry forgot name
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Dec 21, 2022 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running safely is a top goal of ours. Please let us know if there is something else we can help you with and please dive safely!

December 20, 2022

I have never had a problem with them they are quick and make sure you are satisfied More

by BGLINSKA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Victory Toyota of Brook Park responded

Your recommendation of the team makes our day! Thank you for choosing Metro Toyota, it is gratifying to know that your purchase experience was so successful and pressure-free.

December 20, 2022

Always helpful, kind and quick! Staff follows up immediately and gets me in fast. Facility is clean. More

by GTLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Victory Toyota of Brook Park responded

What an outstanding review! Mike and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

December 20, 2022

Do a great job of keeping things timely. The work seems to be high quality. More

by mcannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Scott will be happy to help you if you should need anything else

December 19, 2022

They got me in quickly and completed the maintenance just as quickly. Friendly people, too. I always bring my car to Metro Toyota for routine maintenance. More

by JMOMMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running safely is a top goal of ours. Please let us know if there is something else ewe can help you with and please dive safely!

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