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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.4
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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November 28, 2022

The service was good. The only issue I had was that I told them 3 times I had the parts to my mirror in the trunk. When she said she had to order another part I reminded h More

by TONIFRIEDEL2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names
November 28, 2022

They are always helpful and return my car in a great condition as quickly as possible More

by NOEMAIL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 28, 2022

Very professional and didn’t take too long for service I will use them again next time More

by timsmith34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 28, 2022

First, I was able to speak to someone and not have to navigate working with a machine Everyone is personable professional. ,and I don't have to wait 30 minutes for service More

by SUPERBUB51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 26, 2022

Scott in your service department is always friendly and professional. Employees like Scott keep clients like myself coming back to the dealership for service and future vehicle purchases. More

by jeffreythorpemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 26, 2022

Metro Toyota Service is very professional. I trust them to do the work that my 4Runner needs and nothing it doesn’t. More

by Matt J
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

November 26, 2022

Nice service the only thing is that the mechanic who worked on my car left old parts in my passengers side . Thanks More

by HEARTA67
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 25, 2022

Always thorough and answer any questions that I may have. The service people are the best. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lombardo
Dec 01, 2022 -

Victory Toyota of Brook Park responded

Matt, Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your experience such a success, and the whole team here wishes you happy travels on the road ahead!

November 25, 2022

Second to none . I can see why their customers send their friends . Very friendly people to work with. More

by Big Al 1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Daley
Nov 30, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 24, 2022

You guys are amazing! !!! I love the service I get there!!!! Thank you for everything!!!!!!! More

by Ditmir Meta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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