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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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November 11, 2022

Fast service and nice amenities while waited for my vehicle. Staff was very friendly. Great job! More

by Michael.barth05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 11, 2022

Updated: Service manager called me back and was very sincere and I appreciated his effort pulling it all together so quickly. They do have the parts in and he has been in touch to schedule next week. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Nov 11, 2022 -

Victory Toyota of Brook Park responded

i am sorry you are having trouble please call chris ahillinger 216-898-2940 to help with getting this taken care of

November 11, 2022

Amazing. Good service, communication, wait time and care. They also washed the car. Great dealer More

by NIKESH.SHARMA0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 11, 2022

Very helpful scheduling the appointment. The service department was prompt and provided a great service. More

by Kemer1254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 11, 2022

Competent and quick. Not really empathetic. Seemed at first to be more bothered about having to install a headlight assembly purchased elsewhere. I'm looking for a rel More

by micjox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Victory Toyota of Brook Park responded

Sir, Thank you for visiting us. We'd like to continue business with you. I'm sorry that you aren't convinced that this is the place to do it. Please contact me to schedule your next service and I'll make sure that you have a great experience and realize that Metro Toyota is a caring dealership. Chris Sullinger 216-898-2940-Service Manager

Nov 17, 2022 -

micjox responded

Maybe - but I will be coming back because the headlight installed is misaligned and not aimed properly.....

November 11, 2022

High level of attention provided by staff Insightful regarding potential service needs Guidance by parts counter was helpful More

by CHris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guys at counter
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Nov 14, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 11, 2022

I normally have great experiences with this dealership but this past time was very very disorganized and it was incredibly frustrating. I think there was a lack of communication from department to departm More

by kileybohatka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Victory Toyota of Brook Park responded

Sorry you had issues on your last visit, please call chris shillinger 216-898-2940 to discuss this so we can make sure your visits here in the future are trouble free.

November 11, 2022

Please with expedient and professional service to my vehicle. Plus they have a convenient shuttle. More

by bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

November 11, 2022

Service done in timely manner. Highly professional. Complete check up of the whole car. Recommendations at the end More

by madjars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 11, 2022

It was easy to book online and so far I have not had any more issues. More

by klginley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2022 -

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles issue was easily resolved and we got you back on the road. Please let us know if there is anything else we can help with!

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