Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,993 Reviews of Victory Toyota of Brook Park - Service Center
Sort by
April 13, 2023
Billed for work not completed! Not communicated at time of completion. Lost faith in your service department. I have other options for Toyota service closer to my house. Not communicated at time of completion. Lost faith in your service department. I have other options for Toyota service closer to my house. More
by TKREJCI
Verified CustomerEmployees Worked With
April 12, 2023
No complaints very professional Also very efficient and courteous I will recommend metro Toyota to family and friends courteous I will recommend metro Toyota to family and friends More
by MARY.KANANIAN
Employees Worked With
April 12, 2023
Very friendly and great experience! They got me in and out quick and scheduled my appointment with such a short notice which I really appreciated They got me in and out quick and scheduled my appointment with such a short notice which I really appreciated More
by Ana
Employees Worked With
March 25, 2023
Excellent service very clean environment always on time to when it your scheduled appointment. Employees are friendly and knowledgeable. to when it your scheduled appointment. Employees are friendly and knowledgeable. More
by Toyota
Employees Worked With
March 23, 2023
I took my 2021 Toyota Highlander with problems in the front end. Clearly not the best Toyota dealer around. They couldn’t diagnose what it was. I then took my car to Westside Toyota in North olmsted they front end. Clearly not the best Toyota dealer around. They couldn’t diagnose what it was. I then took my car to Westside Toyota in North olmsted they quickly diagnosed that the strut lost the fluid put me in a courtesy car. Metro Toyota told us to drive the car until the problem got worse. They couldn’t diagnose something simple. I’m not taking any of my cars to Metro Toyota again although that I would have to drive a little further for your dealer service. More
by JST4SPEED
Employees Worked With
March 23, 2023
It could not be easier to schedule and obtain service. Always easy and a breeze Always easy and a breeze More
by Coffee Guy
Employees Worked With
March 23, 2023
I previously avoided going to the dealership for routine maintenance because of prior experiences with other dealerships. Toyota Metro is so wonderfully different! Everyone is always helpful and super effic maintenance because of prior experiences with other dealerships. Toyota Metro is so wonderfully different! Everyone is always helpful and super efficient! They do great work. I will keep going to them for vehicle care and look to them first when it’s time for a new car. They’re the only place I feel confident and comfortable about referring others in the market for a vehicle. More
by elsie
Employees Worked With
Cap
March 22, 2023
Very clean and professional. Quick service got me in and out and they even took me a few minutes late. Quick service got me in and out and they even took me a few minutes late. More
by CB96
March 22, 2023
I was highly disappointed with the service regarding getting a replacement key and fob for one we lost. I was never given a clear answer by a manager as to why they said we brought in a gray valet key w getting a replacement key and fob for one we lost. I was never given a clear answer by a manager as to why they said we brought in a gray valet key when we brought in a black key, which caused some kind of extra issue supposedly. And I’ll never understand $300 in “labor” and two hours for coding keys. We won’t be back. More
by Bab962
Employees Worked With
I think I spoke to someone named Craig S.
March 21, 2023
Awesome never had a problem,we owned two vehicles and we are Ready for another. are Ready for another. More
by felixayala51
