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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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May 19, 2021

As always the entire team at Metro Toyota provided exemplary service. Everything about my most recent trip there met their incredibly high standards. Glad to be a customer. More

by mp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

May 19, 2021

Service was quick and painless. Was even able to speak with the person who sold me the vehicle. Lounge was clean and car was washed. More

by hchaski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

May 19, 2021

The service took longer and cost more then when I was quoted when I arrived there I wouldn’t have waited if I know that More

by GINLEYJOHN48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Victory Toyota of Brook Park responded

Thank you for your business! - Metro Toyota Customer Care Team

May 12, 2021

Metro is Awesome! In all my years of buying vehicles, Metro is Awesome! In all my years of buying vehicles, this place has been and continues to be the very Best! Top of the line service and very non-a More

by drewman2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
May 13, 2021 -

Victory Toyota of Brook Park responded

YOU ARE AWESOME! Thank you for your business and kind words. Have a great day! - Metro Toyota Customer Care Team

May 10, 2021

The service area is always need, and the employees are friendly and personable. My car is usually ready within the time frame I am given. More

by grannebar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for noticing and sharing your thoughts. 5 stars across the board!

May 06, 2021

Timely & Attentive. Diagnosed the problem in due time and properly advised me regarding all the necessary upcoming steps. Further followed up on after service instructions for picking up my car. More

by Staki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Victory Toyota of Brook Park responded

Hi Staki, Thank you for taking the time to share your experience with our Metro Toyota Service Center and for your kind words about Mike Hana. He truly makes each one of his customers feel informed and advised on the necessary upcoming steps and follows up to ensure you are taken care of. Let us know if you need anything. Stay safe and happy driving, Metro Toyota customer care Team

May 04, 2021

Service is always quick and on time. Very Clean and staff is very helpful and friendly. Never have had a problem making an appointment on the internet. More

by epaschke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
May 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words about our Metro Toyota Service Center! Stay Safe and Happy Driving, Metro Toyota Customer Care Team

May 04, 2021

My service experiences have always been organized, timely and very customer oriented. I’ve never had a problem scheduling appointments. I don’t trust my FJ to anyone else. More

by SEACZAR14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for taking the time to fill out this review and for your kind words about our Metro Toyota Service Center. Stay safe and Happy Driving, Metro Toyota Customer Care Team

April 29, 2021

I was not thrilled about my service advisor. Feels like a production facility going in for serious - just a number. Ive had MUCH better service people at other car dealers...called with questions after my More

by jody_bertolo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not, interested
May 04, 2021 -

Victory Toyota of Brook Park responded

Hello Jody, Thank you for bringing this to our attention. We are looking into this and taking it very seriously. Please reach out to our Service Manager, Chris Schillinger, at 216-267-7000 et 158 to discuss this. Thank you. - Metro Toyota Customer Care Team

April 29, 2021

The Service associate was very polite, quickly started the work, and had the truck completely ready and washed in 1 hour. Fantastic job and experience! More

by TOCAMIMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Victory Toyota of Brook Park responded

We appreciate you sharing your experience with us and thank you for allowing us the opportunity to earn your business!

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