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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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February 03, 2021

This is my daughter's car. Evidently she did not want to respond to you. She was unhappy about repairs she thought unnecessary. she took car elsewhere More

by sda330
Price
Recommend Dealer
No
Employees Worked With
I dont know who she spoke with
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for sharing your experience. Is there anything we can do to resolve this? Please call Jake Donnelly at 216-267-7000 ext 181 to go over your situation. Thank you - Metro Toyota Customer Care Team

January 28, 2021

Pleasant experience when buying a car. Ken is was very professional and as nice as they come. Would consider purchasing from Metro when buying a Toyota. More

by iggster6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and enjoy your new ride! - Metro Toyota Customer Care Team

January 25, 2021

I had continued problems with my camry battery not holding a charge. Mike Balis not once showed any frustration towards me. I appreciate the free battery & mechanics for the work also. Good coffee More

by EJR487
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : By
Jan 27, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and we are glad it all worked out. Come back any time and have a great day! - Metro Toyota Customer Care Team

January 24, 2021

Thank you for keeping me safe and it is great to know John McN. is there with his expert knowledge and skillset. Thanks to everyone More

by FEB3553
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McNamara, Maggie Colan
Jan 25, 2021 -

Victory Toyota of Brook Park responded

Thank you for sharing and see you next time! - Metro Toyota Customer Care Team

January 24, 2021

This service center seems to re-examine their processes to try to make it better to to make the customer service better. They are efficient in their intake process and get me in and out quickly. They are f More

by alee789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan
Jan 25, 2021 -

Victory Toyota of Brook Park responded

We love hearing this, thank you for sharing. We appreciate your business and great rating, see you next time! - Metro Toyota Customer Care Team

January 22, 2021

The part came in after long wait and was replaced and I have my car back. Thank you Chris ( Service manager) for your efforts to work on 2 months compensation which I received. Thank you Toyota for the qui More

by NFANOUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Jan 25, 2021 -

Victory Toyota of Brook Park responded

Thank you for hanging in with us, we truly appreciate it. We are glad it was handled and thank you for sharing your thoughts. - Metro Toyota Customer Care Team

January 19, 2021

I had a very minor issue...more of a question. Mike Hanna took care of it right away. As always the service department is extremely efficient. More

by RICHARD MOODT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Victory Toyota of Brook Park responded

Thank you, Richard. Mike is amazing at what he does and we loved working with you. See you next time! - Metro Toyota Customer Care Team

January 16, 2021

I’ve purchased many cars at this dealership in the last 18 years. I can always drive away in my new car feeling like it was a good experience. The service department is excellent also. It’s nice to be More

by jospmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Victory Toyota of Brook Park responded

WOW! Thank you for coming back time and time again. People like you are the reason we wake up happy every day. See you next time! - Metro Toyota Customer Care Team

January 16, 2021

I have been coming here for years! I love it and would recommend it to anyone! Staff is courteous and efficient! Oil changes are a little pricey anymore but thats my only complaint. More

by HEBENN73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Victory Toyota of Brook Park responded

Thank you for your loyalty and awesome review, it means the world to us! - Metro Toyota Customer Care Team

January 12, 2021

Sam he is agreat person and very nice he helped me a lot I wish al the best for him and his family Gad b More

by Salehalbayati444
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and your awesome review. Sam loved working with you and is excited for the next time. Come back any time and enjoy your new ride. - Metro Toyota Customer Care Team

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