Village Pointe Toyota

Outstanding My experience at Village Pointe Toyota can be summed up in one word....outstanding!! Kellin really made me feel like family and I sincerely trusted h My experience at Village Pointe Toyota can be summed up in one word....outstanding!! Kellin really made me feel like family and I sincerely trusted him. It was nice to see such an honest and trustworthy individual. He went above and beyond to find the best deal for me and my family and was able to explain all the terms and conditions of my lease on my level. I would highly recommend this dealership, especially Kellin, to anyone!! More

Exceptional This was the best customer service that I have ever experienced. I was in a time crunch and they got me out the door in plenty of time and they did a This was the best customer service that I have ever experienced. I was in a time crunch and they got me out the door in plenty of time and they did a great job servicing my car. More

Great People I was hesitant to visit based on the reviews on this site, but decided to take a chance anyway. I'm glad I did! From the very start the salesmanager I was hesitant to visit based on the reviews on this site, but decided to take a chance anyway. I'm glad I did! From the very start the salesmanager "Paul" took us under his wing and guided us throught the process. They made it quick and easy to buy our new car. I couldnt have asked for better service. From the very beginning through the financial process I felt that they were working to meet our needs. We will definately be back, and have already sent friends to buy from them. Make sure when you go in you ask for Paul! More

Horrible. Don't Trust These People. Do not trust these people at all. I have very serious questions about the integrity of this company. I brought in my vehicle that has ~33,000 mi Do not trust these people at all. I have very serious questions about the integrity of this company. I brought in my vehicle that has ~33,000 miles on it, nearly all of which were driven on the highway (i.e. not overly demanding on the brakes). I had a few brake lights on and wanted to make sure everything was ok. After waiting 30 minutes (after the appointment time that I had pre-set) to be helped, and then waiting another 2 hours for the diagnostic exam (that I was told would take an hour), the gentleman came over to me, ran through a list of items that were going to cost me $1,300, and said "well we'll go ahead and get started then." Uhhhhh, not quite buddy. He tried to tell me that the brake pads were so worn that the rotors even needed to be replaced. That struck me as very odd. Then he also told me what was causing the break lights to be on, and ran through a list of filters and other items they wanted to nickel and dime me on. Clearly I wasn't just going to sign up for all these charges without doing some research. So I took it to the small service shop down the road from my office (TO Haas on 120th & Center) they looked it over and said the brakes were just fine. In fact, they said "this vehicle only has 33k miles on it, the brakes should be good for a while." So that's a HUGE issue for me. As someone who doesn't know much about servicing cars, trust is basically the key. And these guys clearly blew that in a terrible, blatant way. I also found the sensor part direct from Toyota and had TO Haas put it in for me. Part was $130 and labor was $170. So I ended up getting my vehicle fixed for $300 vs. the $1,300 these cats wanted to charge me. I would be extremely leery of doing business with these people. More

Salesmen are cheating I bought a 2014 Avalon from this dealer at July 21. Because the salesman didn't want me shopping around with other dealers, they said, if I signed pur I bought a 2014 Avalon from this dealer at July 21. Because the salesman didn't want me shopping around with other dealers, they said, if I signed purchase contract at that day, they will give $500 bonus check. By today, it has been a month passed. I ask many times for the check. They gave me many different reasons to push the things back. I really feel be cheated. I am going to report this cheating to BBB. More

Overcharged for service work. Told it would amount to more hours than required and charged for hours not required. Service Manager doesn't care. The sevice at this dealership has gone down hill. They don more hours than required and charged for hours not required. Service Manager doesn't care. The sevice at this dealership has gone down hill. They don't need my service. More

I have been a loyal Toyota owner for over 20 years and only done business with this dealership. I will tell you the service I received to buy a new car was unacceptable as there was no negotiation on pri only done business with this dealership. I will tell you the service I received to buy a new car was unacceptable as there was no negotiation on price and had my 2011 running out back to leave,. I was shocked by this,. I went to the Honda dealer and ended up with a brand new SuV the same day due to the exceptional level of customer service I received. I will no longer be a loyal Toyota owner. More