Village Volkswagen of Chattanooga

Oil change emergency I was in Chattanooga for business and my 13' Passat had a major oil problem due to a faulty oil change at a different dealership. We were in a panic w I was in Chattanooga for business and my 13' Passat had a major oil problem due to a faulty oil change at a different dealership. We were in a panic when we pulled in and asked for help. "Smitty", a helpful salesman took time out to help us. Even though the body shop in the dealership was closed, two of the off duty mechanics came to our aid and worked on our car on their own time. Everyone there was so nice! They kept us updated with the condition of our car and continued to make us feel comfortable (even though we didn't purchase our car from them!). The whole experiace was superior considering we were in a panic over the car. Quality people and amazing work. Thank you so much Village! You saved our car and our Saturday. More

GREAT ALL AROUND EXPERIENCE I've driven an EOS for 3 years, I researched this car and pricing for 6 months before I purchased it from Village VW. Their sales dept gave me a fair I've driven an EOS for 3 years, I researched this car and pricing for 6 months before I purchased it from Village VW. Their sales dept gave me a fair and honest deal unlike another dealership I had been working with prior to my purchase. 2 weeks later... their was a problem with the convertible top. The service dept took very good care of me and my car and I was back on the road in about an hour. More

friendliest experience I've ever had at a dealership I've had my volkswagon passatt for nearly a year now have been leasing for the past three years before deciding to buy the passatt Tsi I have now have I've had my volkswagon passatt for nearly a year now have been leasing for the past three years before deciding to buy the passatt Tsi I have now have always had great service with village vw of chattanooga I would definitely recommend anyone buying a new car to stop by their first. You will get great customer service and a great car for your money. I haven't seen a better place around that offer a car of this quality with service this good yet. More

Recent service I've been a customer of Village VW for going on 5 years and I've always had a positive experience. I heard a dealer rater commercial on the radio and I've been a customer of Village VW for going on 5 years and I've always had a positive experience. I heard a dealer rater commercial on the radio and thought I'd check it out and I'm shocked to see some of these reviews. The service manager has always tried to help me save a few dollars and I appreciate it. Folks should understand that a dealership is not "the worst" because they charge you for their service, they are a business and that's how they keep their doors open and keep their employees employed. I appreciate you guys and gals down there at 6001 International Drive! Keep up the good work, you are appreciated! More

Worst service department ever When I bought my Jetta TDI, the sales people were excellent and that part of the experience was great. Then I had to deal with the service department When I bought my Jetta TDI, the sales people were excellent and that part of the experience was great. Then I had to deal with the service department. I had already heard from several friends about horror stories related to service at VW of Chattanooga. But I figured these were a few isolated incidents. How wrong I was. When there were problems early on with my car (first 30 days), the service department took an attitude of "Oh well, your tough luck." This trend has continued throughout my dealings with this department. From not having loaner vehicles ready when they say they will for a scheduled appointment, to telling me they serviced the spark plugs on my car (diesel engines do not have spark plugs, they have glow plugs), to outrageously expensive services, to very rude service consultants including the service manager, it has been one bad experience after another. I will never use the VW of Chattanooga service department again, and if you are smart, you shouldn't either. More

The amount of time I have had my car it has had to be serviced over half of the time I've had it . I have just traded for another brand of vehicle I highly recommend you not buy from here great at time o serviced over half of the time I've had it . I have just traded for another brand of vehicle I highly recommend you not buy from here great at time of purchase but after that they could care less. More

I was interested in purchasing a Volkswagen Beetle Convertible, I showed up @ the dealership around 9:30am on a Monday morning and was immediately greeted by a Salesman identifying himself as Chad Hoo Convertible, I showed up @ the dealership around 9:30am on a Monday morning and was immediately greeted by a Salesman identifying himself as Chad Hood. I told Chad why I was there and he quickly set me up with a test drive in the automobile of my choice. On the Test drive Chad was very knowledgeable of the vehicle and made me feel comfortable. When we returned to the dealership I informed Chad that I was interested in purchasing the automobile if we could agree on certain conditions price/financing wise. Chad dealt with me patiently and helped with the Volkswagen Financing dept. I was able to drive my new convertible home that day, it was one of the most stress free and easy times I have encountered with a salesperson and dealership. Kudos to Chad and the Team @ Village Volkswagen of Chattanooga, TN. More

Called the dealership and was told they closed at 7pm. Fred asked what we were looking for and how long it would take me to get there. We showed up 25 min. later and Fred was at the front door waiting on Fred asked what we were looking for and how long it would take me to get there. We showed up 25 min. later and Fred was at the front door waiting on us as he promised he would. (Time 7:45pm-they had been closed 45 min.) He asked what we were looking for and we told him. He found one quickly. We did the paperwork that night. Left and came back the next morning to finish up. We ended up in a "new" 2014 Jetta for a better deal than the used one we looked at the night before. :) Fred was very nice and helpful!!!! I drove my car off the lot this morning. VW of Chattanooga has very nice and helpful staff and I would recommend looking up Fred and having him work with you. Thanks VW!!!! :) More

I have been to the service department about 6 times in 3 months and made an appointment each time and three of those times they didn't look at my car that day making me have to pick it up and bring it back months and made an appointment each time and three of those times they didn't look at my car that day making me have to pick it up and bring it back or leave it over night. Also they kept replacing parts hoping to fix my car and I kept having to go back. They replaced a turbo and other parts and still my car was through the same codes and then after thousands spent they wanted to charge me more and more even thought they didn't fix it. I will never go here again!! More

My wife and I arrived at Village Volkswagen on Saturday with 10 minutes before closing. We were looking for a used Volkswagen EOS. We were immediately greeted by a friendly and smiling Tom Smith who was with 10 minutes before closing. We were looking for a used Volkswagen EOS. We were immediately greeted by a friendly and smiling Tom Smith who was able to help us. Within minutes he provided us the keys and we were doing a test drive. My wife and I made a reasonable offer on the car which Tom was able to get approved without having to wait long. From that point on things moved very quickly and we were able to complete the financing process without a lot of undue pressures that you might normally expect. What impressed me was they respected my responses whether "yes" or "no" and genuinely seemed to take my better interest at heart over their sale. Even so late in the day they were still able to have our car detailed and out the door in a very short time. Living in Knoxville we had some concerns about not purchasing closer to our home but they made it worth the experience. I would highly recommend Tom and his crew. More