Village Volkswagen of Chattanooga - Service Center

I have been to the service department about 6 times in 3 months and made an appointment each time and three of those times they didn't look at my car that day making me have to pick it up and bring it back months and made an appointment each time and three of those times they didn't look at my car that day making me have to pick it up and bring it back or leave it over night. Also they kept replacing parts hoping to fix my car and I kept having to go back. They replaced a turbo and other parts and still my car was through the same codes and then after thousands spent they wanted to charge me more and more even thought they didn't fix it. I will never go here again!! More

I have a 2009 Routan that has been plagued with problems. If not for the service and staff (especially Brandon) I would have traded this vehicle long ago and never returned to VW. Every question is answered If not for the service and staff (especially Brandon) I would have traded this vehicle long ago and never returned to VW. Every question is answered intelligently and they work very hard to satisfy every need. They all go above and beyond. More

I have purchased two cars from this dealership in the past 5 years and have never had a negative experience. My appointments are always made promptly, the service advisors are always friendly and prompt, past 5 years and have never had a negative experience. My appointments are always made promptly, the service advisors are always friendly and prompt, the over all experience at Village VW of Chattanooga is what keeps me coming back. I have recomended this dealer to several friends who have also made purchases. Thanks for all the hard work Service Guys! More

I bought my car from this dealership and even delt with the same guy when he worked in sales. He was really nice when I was there to buy a car and earn him a comission. The few times I have gone there for the same guy when he worked in sales. He was really nice when I was there to buy a car and earn him a comission. The few times I have gone there for service it was horrible. I always end up dealing with Gene and he has always talked down to me and never seemed to care. It was always a rude experience. I drive all the way to the Al Johnson dealership in Dalton now so I dont have to deal with these people. More