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Village Volkswagen of Chattanooga - Service Center

Chattanooga, TN

4.0
111 Reviews

111 Reviews of Village Volkswagen of Chattanooga - Service Center

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September 09, 2022

Go somewhere else even if it takes 2 hours to get to another VW service site! While traveling August 2022 Matt in service neglected to inform me an intake manifold repair of $1,600 is covered under warr More

by dlynng2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Matt Wren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2022 -

Village Volkswagen of Chattanooga responded

Ms. Gronseth, I am sorry to hear of the frustration you experienced during your recent service visit with us. After reviewing the repair invoice on your 2012 Volkswagen, I see that the intake manifold replacement was performed under the PZEV warranty at no cost to you. The PZEV warranty is not something we encounter much at our dealership as it is only applicable to residents of particular states, Tennessee not being one of them. The vehicle was also missing the PZEV label under the hood, so it did take some time for us to research the warranty coverage and be sure we were complying with all warranty guidelines and procedures before performing the repair. However, I apologize for the initial miscommunication regarding warranty coverage for the repair. As to the oil leak repair that was quoted, our technician found that the vehicle was seeping oil from the top end of the engine and quoted the engine reseal so you would be aware of the issue and could have it addressed before it began to cause further issues for you down the road. We appreciate your feedback and will continue to work to give our customer’s the best Volkswagen ownership experience possible. If you have any questions or concerns please feel free to reach out to me at 423-855-4981 Jeremy Holsomback GM Village Volkswagen of Chattanooga. or email me at jeremyholsomback@villagevw.com

August 18, 2022

Typical crooked and aggressive, give a good company a bad name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replaci More

by rippedoff
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Charolene Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Wren
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2021

Wonderful experience at Village VW; been using them for years and they are consistently top-notch. Brandon Nichols at Village VW service dept. was very courteous and helpful, and had me in and out in unde More

by summeys86
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Nichols
December 02, 2021

Nov 30, 2021Mr. Ryan ParkerThank you for your help. I Nov 30, 2021 Mr. Ryan Parker Thank you for your help. I wanted to provide you with some feedback to management for the excellent service I received More

by david.l.benDavidning
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2021

Charolene Smith (Service Manager) did a fantastic job with getting my VW Passat repaired. She squeezed me into the schedule, got my car repaired (wheel speed sensor) within one day, and contacted Allstat More

by byrnsjim
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charolene Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2021

I will never take my car anywhere else to have it serviced! They are the best! Customer service is top notch! The place is always clean and everyone is very friendly! This is my third time going ther More

by K_dawn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2021

Once again Village Volkswagen of Chattanooga gets 5 Stars for outstanding work done on my 2012 VW GTI. Thank you for the great service Charolene, Ryan and Rosario. " You Guys Rock!" More

by Tee's VW
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charolene Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosario
September 09, 2020

While driving home from work Sunday morning (09/06/2020) my engine light comes on. I stopped by a local AutoZone and asked if they were able to do a diagnostic reading on my VW GTI . Due to covid 19 the em More

by Tee's VW
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charolene Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Widener, Steve Gaverick
July 27, 2020

New Tire Purchase and Installment I'd been searching the internet for new tires for my 2012 VW GTI. After reading reviews I decided on the Continental ExtremeContact DWS 06. I calle More

by Tee's VW
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charolene Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2020

2012 VW GTI SERVICE On 06/22/2020 I was unable to drive my 2012 VW GTI due to check engine light/EPC. My vehicle was towed to the dealership and the service tech at Vill More

by Tee's VW
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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