About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Village Volkswagen of Chattanooga - Service Center

4.6

77 Lifetime Service Reviews

6001 International Drive, Chattanooga, Tennessee 37421

77 Reviews of Village Volkswagen of Chattanooga - Service Center

Sort by Write a review
September 07, 2018

"Service Department - grateful for their help!"

- CJ

I was traveling from Atlanta to Ohio on a Friday morning when my check engine light came on. I searched and realized Village VW of Chattanooga was only 15 minutes away, so I drove to the dealer. I spoke with Charolene Smith and explained my situation (traveling, away from home). She spoke with the Service Manager/Jason who kindly went ahead and took my car into the shop to see what was the issue. He diagnosed the problem and said they could fix it for me or I could continue my trip and have the car fixed when I got home. Since I have had to have a lot of repairs to my vehicle, I chose to wait and have the car fixed at my home dealership where they are familiar with my car. I am very grateful to Charolene for being so kind and understanding and explaining my situation to Jason. I am also very grateful to Jason for understanding my situation and acting so quickly. I was at the dealer for about an hour and then went on the rest of my trip with peace of mind. Thank you so much!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Schollenberger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charolene Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 23, 2018

"Amazing Service Department!"

- ebohman

This was my first visit to this dealership to have my daughter's VW new beetle repaired. Brandon Perry was extremely helpful and actually went way beyond what would be considered "normal service" by a Service Manager to be sure my daughter's vehicle was repaired properly. Very impressed. Waiting room was very comfortable and repair done in excellent time. They found a new customer in my daughter for sure and a potential one in me!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Perry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charolene Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 16, 2018

"Very poor customer service "

- Boe

Had an appointment for Friday morning to have car checked. Car was not seen by Servicing until Tuesday night. Only explanation was they were busy.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Max Cockrell
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 03, 2018

"What Happens When Things Go Wrong!"

- David

We highly recommend Village Volkswagen! If you want to know how good a dealership really is, see what happens when you have a problem and how they deal with it. We encountered a service problem issue. Village Volkswagen not only rectified the problem, but Brandon Perry, the Service Manager, personally got involved and went out of his way to make sure that every concern we had was addressed. Village Volkswagen is a rare find in today’s world! David and Judy Duke Talking Rock, GA

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crockett Griffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Perry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Schollenberger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jacob Widener
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 25, 2018

"Awesome group of people in every department 👍👌☝️"

- cookrm007

What a great group of people working for Village Volkswagen of Chattanooga!!! I was a Honda fan for years, with The brand trying to sell more and keep cost down the products are not what they use to be. I am ecstatic about the Volkswagen products. I will be at Village Volkswagon from now on!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Dillard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charolene Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Newell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 12, 2018

"You can trust Crockett "

- B Pannell

We have known Crockett for many years and I can unequivocally say you can trust whatever he recommends service-wise will be in your best interest. He is honest to a fault, and should we require service from his dealership, we would have no hesitation to trust our vehicle to him.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crockett Griffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 30, 2018

"Excellent service from Crockett "

- Erica

Crockett was exceptionally pleasant to work with when I brought my car in for service. He was very helpful and made sure I understood exactly what was wrong with my car. Highly recommend anyone who comes to this location to ask for him!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crockett Griffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 30, 2018

"Very helpful!"

- Jacqualene

I can honestly say I’ve never had a better experience bringing my car to a dealership for service. My service advisor, Crockett, was extremely helpful when I asked for assistance picking out the best tires to put on my car, and thoroughly explained what was causing a different issue I was having. Overall, he was very pleasant to work with! Ask for Crockett when you need to bring your car in!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crockett Griffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 30, 2018

"What awesome assistance I received when I needed it "

- Tipton, C.J.

Very happy with the quality of customer service I received from Crockett. He was always professional and extremely helpful when I had questions about the maintenance my car needed. Crockett is the best!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crockett Griffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 30, 2018

"Very Professional"

- Randy

Crockett was quick and efficient and took care of our needs. We particularly enjoyed the waiting area and would definitely recommend this service center to any volkswagen owner. We will be back for sure

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crockett Griffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
1
...
1 - 10 of 77 results