About Us
Copyright 2019 DR Media Holdings, LLC
Search
Back

Village Volkswagen of Chattanooga - Service Center

4.6

80 Lifetime Service Reviews

6001 International Drive, Chattanooga, Tennessee 37421

80 Reviews of Village Volkswagen of Chattanooga - Service Center

Sort by Write a review
December 20, 2018

"Another VW rip off!"

- Disappointed-Buyer

My 2 recent experiences with Volkswagen dealerships have been less than desirable. Today I paid $130. to the Chattanooga dealer I purchased from to tell me two window regulators are going bad and need to be replaced for $1400. plus. defective part if both go bad right.... Last month I paid the Miami Dealership $2500. because a defective oil gasket leaked oil onto the water pump gasket causing it to leak. Both dealerships knew this as a common problem. I'm sure the issue is a Volkswagen Company problem. Profits over Quality. DON'T buy a Volkswagen unless you just want to support the local dealership. Staff was professional and polite while Volkswagen sticks it to you.... PS. I bought the window parts on-line for $350. and found a local certified shop to install for $265.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Charolene Smith
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 13, 2018

"Excellent fast service"

- Deb

Fast service and even got my car washed which is a great extra. Jacob was super friendly and very enjoyable to deal with. Very happy!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Widener
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 08, 2018

"Long Over Due"

- POPCORN

Charolene, Thank you for being there for my service needs when I had the 2014 VW Jetta. You always made things simple and less overwhelming when I had to bring the vehicle in- 5 stars!!!! Most people don't like to spend money even when they have to. Actually, I would have to give the "price" a 5 star rating too, because Volkswagen of America has consistently maintained the quality of their vehicles, but more important is maintaining the safety updates and recalls to the vehicles at no cost to the customers other than just coming in to the dealership to be serviced. That's when I enjoy the pop corn. But guess what ??????????? You won't see me as much because I am proud to say officially, I am in a 2019 VW Jetta!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charolene Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 07, 2018

"Service Department - grateful for their help!"

- CJ

I was traveling from Atlanta to Ohio on a Friday morning when my check engine light came on. I searched and realized Village VW of Chattanooga was only 15 minutes away, so I drove to the dealer. I spoke with Charolene Smith and explained my situation (traveling, away from home). She spoke with the Service Manager/Jason who kindly went ahead and took my car into the shop to see what was the issue. He diagnosed the problem and said they could fix it for me or I could continue my trip and have the car fixed when I got home. Since I have had to have a lot of repairs to my vehicle, I chose to wait and have the car fixed at my home dealership where they are familiar with my car. I am very grateful to Charolene for being so kind and understanding and explaining my situation to Jason. I am also very grateful to Jason for understanding my situation and acting so quickly. I was at the dealer for about an hour and then went on the rest of my trip with peace of mind. Thank you so much!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Schollenberger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charolene Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 23, 2018

"Amazing Service Department!"

- ebohman

This was my first visit to this dealership to have my daughter's VW new beetle repaired. Brandon Perry was extremely helpful and actually went way beyond what would be considered "normal service" by a Service Manager to be sure my daughter's vehicle was repaired properly. Very impressed. Waiting room was very comfortable and repair done in excellent time. They found a new customer in my daughter for sure and a potential one in me!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Perry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charolene Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 16, 2018

"Very poor customer service "

- Boe

Had an appointment for Friday morning to have car checked. Car was not seen by Servicing until Tuesday night. Only explanation was they were busy.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Max Cockrell
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 03, 2018

"What Happens When Things Go Wrong!"

- David

We highly recommend Village Volkswagen! If you want to know how good a dealership really is, see what happens when you have a problem and how they deal with it. We encountered a service problem issue. Village Volkswagen not only rectified the problem, but Brandon Perry, the Service Manager, personally got involved and went out of his way to make sure that every concern we had was addressed. Village Volkswagen is a rare find in today’s world! David and Judy Duke Talking Rock, GA

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Perry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Schollenberger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jacob Widener
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Crockett Griffin
May 25, 2018

"Awesome group of people in every department 👍👌☝️"

- cookrm007

What a great group of people working for Village Volkswagen of Chattanooga!!! I was a Honda fan for years, with The brand trying to sell more and keep cost down the products are not what they use to be. I am ecstatic about the Volkswagen products. I will be at Village Volkswagon from now on!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Dillard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charolene Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Newell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 12, 2018

"You can trust Crockett "

- B Pannell

We have known Crockett for many years and I can unequivocally say you can trust whatever he recommends service-wise will be in your best interest. He is honest to a fault, and should we require service from his dealership, we would have no hesitation to trust our vehicle to him.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crockett Griffin
April 30, 2018

"Excellent service from Crockett "

- Erica

Crockett was exceptionally pleasant to work with when I brought my car in for service. He was very helpful and made sure I understood exactly what was wrong with my car. Highly recommend anyone who comes to this location to ask for him!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crockett Griffin
1
...
1 - 10 of 80 results