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Vision Buick GMC
Rochester, NY
986 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 986 reviews
July 27, 2025
The greater was super A+, very energetic. Some knowledge. Building nice and clean. Better if customer wrote up needs it kept jumping beyond what I said so I had to reel it in few times and Some knowledge. Building nice and clean. Better if customer wrote up needs it kept jumping beyond what I said so I had to reel it in few times and get the car work repeated and to control work to be done. Typical dealership but use to the sales pitch for other work. Main reason 90% of time I do small local shop. More
by percevaultmark
Verified Customer
July 25, 2025
Vision Buick GMC is the only place I trust my vehicle to get serviced. It is amazing that I have a Chevy Truck and still Buick GMC can handle all of my vehicles service! I love that because I don’t own a GM get serviced. It is amazing that I have a Chevy Truck and still Buick GMC can handle all of my vehicles service! I love that because I don’t own a GMC but this is the only dealer I trust for service!!! More
by barnestom85
July 25, 2025
The service department is horrible. Got charged for use of gloves. Left several messages and no one ever returned my call. My next car purchase will be at a different dealership. Got charged for use of gloves. Left several messages and no one ever returned my call. My next car purchase will be at a different dealership. More
by deltashore75
Employees Worked With
July 23, 2025
They told my wife she needed a lug nut on her wheel which she did wanted to charge her 80 bucks and then said no it's covered looking at the car none of them were change she did wanted to charge her 80 bucks and then said no it's covered looking at the car none of them were change More
by muth756
Employees Worked With
July 22, 2025
I truly liked my advisor. I did not like that you charge a high fee just to tell me what’s wrong with my car, then don’t deduct the cost on the bill if I get it fixed. I did not like that you charge a high fee just to tell me what’s wrong with my car, then don’t deduct the cost on the bill if I get it fixed. More
by cgrana
Employees Worked With
The woman who helped me. I don’t know her name
July 21, 2025
The service work done is done well, but the communications with service are horrible. Literally the only way that I can determine status of an issue is to go in person. Service never answers th communications with service are horrible. Literally the only way that I can determine status of an issue is to go in person. Service never answers the phone which directs back to an operator who promises to have them call which never happens. When confronted, the people in service say they never got the messages. The customer response system is completely broken. More
by Wgrif
Employees Worked With
Frank
July 20, 2025
Every time we come in it is a new staff. A flat tire took over a week to get taken care of. Never answer phones. We got gm involved and wouldn’t answer gms calls either. A flat tire took over a week to get taken care of. Never answer phones. We got gm involved and wouldn’t answer gms calls either. More
by SJWARTHIG7
Employees Worked With
July 20, 2025
Overall a pleasant experience. Spent too much time in the Fianace Office, but other than that it was good. Really enjoying the new Buick. Spent too much time in the Fianace Office, but other than that it was good. Really enjoying the new Buick. More
by SCOTTKUT
Employees Worked With
Rich
