Vision Buick GMC

Extremely pleasant experience. The entire sales and management staff was knowledgeable and helpful throughout the entire experience. I got a great deal on a brand new Buick and will definitely be retur management staff was knowledgeable and helpful throughout the entire experience. I got a great deal on a brand new Buick and will definitely be returning to Vision for my next vehicle! More

We leased our new Buick Sept 30 2019. It is now Oct 6 2020. We brought our Buick in for NYS Inspection and oil change. Buick offers a free oil change as part of the purchase agreement notion wide. The ch 2020. We brought our Buick in for NYS Inspection and oil change. Buick offers a free oil change as part of the purchase agreement notion wide. The change is due 1 year or 5000 miles. We have 1535 miles on the car and it is less than a year old. We were told that we did not qualify for our free oil change as "It should have been done in Sept. (the car is less than 1 year old) I questioned the service writer and he said "it was Buicks policy not Vision." I was given a smart xxx answer"if I bought the car from Vision I would have gotten 3 free oil changes". Another writer chipped in that the dealer where I purchased the Buick "sells a lot of service loaners" I don't know what that has to do with anything as the Buick was delivered with 7 miles on the odometer. This unhelpful attitude as well as smart xxx answer doesn't build trust between the customer and dealership. I will not do business with Vision anymore as I would worry how hard they would work to earn and keep my business. To let you know I was impressed with the cleanliness of your facility when I walked in as well as the nice greeting when I drove in. Your customers good impressions are now unfavorable. . More

wont recommend salesperson Again I bought my 2016 GMC Terrain in June 2018, no complaints great people to work with. The salesman told me, if I recommend anyone there would be someth I bought my 2016 GMC Terrain in June 2018, no complaints great people to work with. The salesman told me, if I recommend anyone there would be something in for me. I recommended my brother in the spring 2019 to go and deal with Phil Pitts. He did, and bought a $60,000 truck and told him who recommended him. I did not receive anyThing, not even a thank you, gift card, nothing!!!! More

fixed my tire quickly came in to see about new lease options and have leased a 2019 Encore had the color I wanted and the car was ready the following Friday came in to see about new lease options and have leased a 2019 Encore had the color I wanted and the car was ready the following Friday More

They Take Great Care of Me! From my purchase from Dimitry Akselrod to my service needs with Steve Fuller, I am very pleased with the prompt, courteous, professional treatment I c From my purchase from Dimitry Akselrod to my service needs with Steve Fuller, I am very pleased with the prompt, courteous, professional treatment I consistently receive. I am happy to recommend this dealership!! More

I would never go anywhere else!!! I have purchased several cars from vision Buick GMC. This particular time I came in to get my oil changed. I was greeted by Michelle Arango. She is fr I have purchased several cars from vision Buick GMC. This particular time I came in to get my oil changed. I was greeted by Michelle Arango. She is friendly and always has a smile. I came in to get my oil changed with Jim Pilosi in service. He is super knowledgeable and keeps you in the loop at all times if you decide not to stay while the repairs are getting done. Anyhow, this particular time I wanted to take a look at some options on getting a new lease while waiting for my service to be completed. Phil Pitts, in sales, assisted me at looking at some options. I’ve worked with him in the past and he’s a pleasure. He made me feel comfortable with a great deal made on a new lease. He went over several options until I was satisfied. My decision took several hours and he never came off as impatient or that I was wasting his time. I felt well taken care of!! I will never go anywhere else because of the superior deals and people who work here! They’re like family at this point... thank you Vision Buick GMC in Penfield, NY!!!! You are FAR ABOVE the rest!!!! More

A pleasant experience The sales experience exceeded our expectations. Dan Frank provided plenty of vehicle options within our budget that also met our family needs. The s The sales experience exceeded our expectations. Dan Frank provided plenty of vehicle options within our budget that also met our family needs. The staff was friendly, courteous, and respectful! More

parts service I was looking for rubber car mats for my 2017 Acadia. I had the pleasure of working with Michael Mandery in the parts department. He was very helpful, I was looking for rubber car mats for my 2017 Acadia. I had the pleasure of working with Michael Mandery in the parts department. He was very helpful, honest, and courteous. I am very appreciative of his wonderful customer service skills . Thank you for your help, Michael! More

They sell some seriously over priced vehicles This dealership is currently advertising a very low mileage 2000 Jeep Grand Cherokee Limited for $9,991. The book value from Kelly Blue Book and NAD This dealership is currently advertising a very low mileage 2000 Jeep Grand Cherokee Limited for $9,991. The book value from Kelly Blue Book and NADA state that it's worth just over $5k, or nearly half. Since this is a low mileage Jeep (almost 34k miles) and we've owed 5, I went to take a look today. One of our favorite Jeeps was very similar. Although the interior and body look very nice, it has significant rust that can only be seen if you look at the under carriage. In addition, all four aluminum wheels are obviously corroded. You can easily see the difference by comparing the spare tire/wheel with the ones mounted on the vehicle. There is so much rust on the under carriage that it can be seen when cars pull up behind it. By no means is it worth nearly twice the book value. I own collector cars that are much older, in far better shape, yet I'd never consider listing any vehicle at nearly twice it's value. The salesman insisted that the book value was much higher, but clearly misstated the facts on this and several other issues. This was my first visit. -Not impressed. More