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Tom C.
Tom C. at Vision Buick GMC

Tom C.

Sales Manager

Vision Buick GMC

800 Panorama Trail South
Rochester, NY 14625

3.7
58 Reviews

FIRST STARTED IN THE AUTOMOTIVE INDUSTRY AS A LOT GUY IN THE LATE 80'S WHEN MY FATHER SOLD CARS FOR TOYOTA DEALERSHIP. ATTENDED COLLEGE AT FLCC TO GET MY ASSOCIATES IN MARKETING. TRANSFERRED TO SUNY FREDONIA TO FINISH MY BACHELORS DEGREE IN MARKETING AND BUSINESS ADMINISTRATION. SHORTLY AFTER COLLEGE I OBTAINED A SALES POSITION FOR SATURN OF ROCHESTER IN 1993. I THEN TOOK A FINANCE POSITION IN 1995 AT DORSCHEL AUTO GROUP FOR 10 YEARS AND THEN 9 YEARS WITH PIEHLER IN WEBSTER. STARTED WITH VISION AS SALES MANAGER IN 2013.

3.7

58 Reviews

Write a Review

Dealership Experience

10 yrs, 7 mos

Industry Experience

30 yrs, 11 mos

Languages Spoken

English English

58 Reviews of Tom C.

May 11, 2024

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Employee Rating

Purchased 2 used cars from dealer. Great sales experience and after-sale support from service department. More

by gsc53
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick S.

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May 11, 2024

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Very pleasant, service was very good, we will be back. Also the selection of trucks and SUV's were good. More

by jpierri1001
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan F., Nick S., Mike Hutt, Michelle P.

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May 11, 2024

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The garage kept my car for eight or nine days for warranty service. The check engine light is still on. More

by TMSMILNER
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Recommend Dealer
No
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May 09, 2024

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They did a great job! I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. More

by MARCELLINELEONARDO1016
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Nancy C-L., Nick S., Mike Hutt, Michelle P.

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May 09, 2024

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 04, 2024

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This has been the worst experience ever I know I won't be returning they aren't reliable and don't communicate properly More

by Larheyamclamore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan F., Nancy C-L., Nick S., Mike Hutt, Michelle P.

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May 08, 2024

Vision Buick GMC responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 02, 2024

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Employee Rating

Great communication and easy to schedule and do business with even when service was needed last minute. More

by Mattytice
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Nancy C-L., Nick S., Mike Hutt, Michelle P.

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May 02, 2024

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 28, 2024

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They refused to return multiple calls after the sale. Horrible customer service after the sale. Prepare to be ghosted! More

by KSME11
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Purchase Time
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Recommend Dealer
No
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May 01, 2024

Vision Buick GMC responded

"KSME11" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 26, 2024

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Car was damaged in the parking lot by a transport truck. Dealership was very hesitant to take accountability. It was a chore just to get them to make contact with the owner of the transport. More

by Jhick109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick S. , Kyle Lovejoy

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May 01, 2024

Vision Buick GMC responded

"Jhick109" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 22, 2024

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They are considerate, thoughtful and respectful toward their customers. I always feel very much at home when I am with them. More

by fr.william.laird
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Nick S.

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Apr 24, 2024

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 19, 2024

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Employee Rating

Easy to deal with when I go there. Friendly and informative. Clean facility and waiting area. More

by mustangkct1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick S., Mike Hutt

Helpful
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Apr 24, 2024

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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