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Vision Buick GMC
Rochester, NY
933 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 933 reviews
January 30, 2025
So here iscwhy you got a 3. The last time I scheduled my truck for service I got 3bphone calls related to said visit. 1st was a young lady inquiring about the mileage on my truc The last time I scheduled my truck for service I got 3bphone calls related to said visit. 1st was a young lady inquiring about the mileage on my truck as there was some maintenance thing up to 72 k never mentioned before and now I am at 80 k so useless thnx. The young lady also had no clue my truck was coming in the next AM. Hmm 2nd wasn't a call sry it was a text from a salesperson saying hey I see your trucks coming in for service let's talk about what it's worth as a trade in. 3rd was from another young lady who wanted to know why I missed my service appointment that I had just left and hour or 2 prior. I for the life of me can't understand how a sales person knew I was coming in but 2 maintenance related folks did not? Communication not so great I guess. Sad part is I could used those maintenance points or whatever it was because I would have had my 800 dollar tune up done then instead of eating entire cost. Thnx for that. More
by jdloc991
Verified CustomerEmployees Worked With
January 29, 2025
Friendly, professional and efficient both throughout and after the purchase. The follow-up by the sales rep and service department was greatly appreciated. after the purchase. The follow-up by the sales rep and service department was greatly appreciated. More
by bka0
January 27, 2025
Best dealership ever for the purchase of my 2024 GMC CANYON! Top notch service with top notch people!! CANYON! Top notch service with top notch people!! More
by ron184667pete
Employees Worked With
Other Employees :
Joe Knight sales
January 23, 2025
Very disappointed. Used vehicle was delivered without ANY detailing. Cost me $400 to get the pet hair, dirt, smell and grime out. Delivered without items i was promis Used vehicle was delivered without ANY detailing. Cost me $400 to get the pet hair, dirt, smell and grime out. Delivered without items i was promised during on line and phone sales. Window sticker Car fax Service order showing new brakes, new res, size, make, model The res are not NEW. Based on our conversaons that it would have new res and brakes. Warranty coverage/Cerficaon . Vehicle owner’s manual with maintenance schedule My calls to the dealership for all departments went to voice mail, and despite many messages to many departments, no one ever called me back until I reported them to the BBB. I did not interact with any of the people below. More
by dlc
Employees Worked With
Jack Blackburn only
January 22, 2025
We purchased a new car that has been in their service shop for over 20 days in less than 3 months. There is no communication between the service and sales department and even less with the customer. They shop for over 20 days in less than 3 months. There is no communication between the service and sales department and even less with the customer. They have ruined any excitement I had about having a new vehicle. The problem still has not been fixed, but they are content with telling me to deal with it as GM’s technology is just not good. More
by curt8
