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Vision Buick GMC

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.1
1,259 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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800 Panorama Trail South

Rochester, NY

14625

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Showing 1,259 reviews

August 27, 2025

Brought the truck twice to have a PDR done which I had bought a service contract for. PDR never done so canceling the contract. More

by mneary652
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 25, 2025

It was courteous and professional Overall service outstanding and answered my questions about my vehicle More

by sonnyweaver65
Recommend Dealer
Yes
Employees Worked With
Frank and service receptionist
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Aug 27, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 24, 2025

Good job needed software update truck was done by the time I needed it. Tls More

by gsmmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 24, 2025

Waited almost 1. 5 months for part the commucation was terrible . My truck is work truck has gas tank in back very unhappy with level of service More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Vision Buick GMC responded

Doug. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 23, 2025

Always friendly, work done in a timely fashion, pleasant atmosphere. Came here because another big name dealership was less than honest with me. More

by msa270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Ennis
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Aug 27, 2025 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 23, 2025

Wasn’t happy that I dropped vehicle night before received a call at 12:30 wasn’t completed until 200. All I wanted is an inspection, oil change and tire rotation was told brakes need work. Which had replace More

by tomwcalvert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Never met this guy
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Aug 27, 2025 -

Vision Buick GMC responded

Tom. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 23, 2025

I was surprised to receive the after service video review of my vehicle, very impressive. More

by Suzannew625
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Smith
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Aug 27, 2025 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 22, 2025

Everything was done and professional manner. The only thing you guys used to have shuttle service which was very convenient. It used to be nice with a shuttle service. More

by mareko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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Aug 27, 2025 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

August 21, 2025

Excellent service and very clean. All employees are respectful and polite. Our salesman took care of our needs to get us the vehicle we wanted. More

by 8148ALICE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Pitts
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Aug 22, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 21, 2025

Nice people to greet you when you come in, clean waiting room and service was completed within timely manner More

by annmariegilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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