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Vision Buick GMC

Rochester, NY

4.1
1,320 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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800 Panorama Trail South

Rochester, NY

14625

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Showing 1,320 reviews

September 06, 2025

Phil Pitts, the finance department and management were excellent.I am very happy with the service I received at Vision Buick !!! More

by RALPHSARDISCO
Recommend Dealer
Yes
Employees Worked With
Phil Pitss
Sep 08, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 05, 2025

The guys were great very professional and pleasant . Will tell family and friends will come back. More

by LORETTACROMES1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan F., Nancy C-L.
Sep 05, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 05, 2025

Fast and easy to deal with. Kathryn made the process ideal for the short time I had More

by JAYPIMENTEL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
Sep 05, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 05, 2025

Great place and service. Not crazy about watching video since it was the 4th car purchased there. Very time consuming! Felt it wasn’t necessary. More

by B.LM55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Pitts great guy easy to understand; great personality
Sep 05, 2025 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback!

September 03, 2025

They told me it would be 180$ to specifically diagnose the problems did I ask them to address because I had a limited warranty. I had 2 other automotive shops. Tell me what was wrong with the car? And I s More

by Dissatisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank, ray. And dealership manager.
Sep 08, 2025 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Andrea. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

September 01, 2025

I’m very happy with my experience there. The staff was great and I’m happy with my purchase. More

by KN3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Camp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren was a great salesperson. He worked with me to get a deal that we were both happy with. , Dan F., Nancy C-L., Nick S., Mike Hutt, Michelle P.
Sep 05, 2025 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 30, 2025

I was extremely disappointed with the service at Vision Buick. They kept my car for two weeks for a single repair. They did not return calls, made excuses, promised and failed to get back to me numerous ti More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray C.
Sep 05, 2025 -

Vision Buick GMC responded

Kris. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 30, 2025

The check engine light came on. The dealership said they had to order a new module. More

by JAR.ROBINS
Recommend Dealer
Yes
Employees Worked With
Catherine
Sep 05, 2025 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

August 28, 2025

Lack of responsiveness and I don’t trust your service prices. All is moot as you wil not read this reconnect either lol More

by BENSA1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Camp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick S., Mike Hutt, Michelle P.
Sep 05, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 28, 2025

The service manager is always reliable for a good conversation. As a whole though everyone in there does a good job. More

by Williamcstapleton
Recommend Dealer
Yes
Employees Worked With
I always work with the same three people. Love them all.
Sep 05, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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