Vision Buick GMC
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Great place and service. Not crazy about watching video since it was the 4th car purchased there. Very time consuming! Felt it wasn’t necessary. Not crazy about watching video since it was the 4th car purchased there. Very time consuming! Felt it wasn’t necessary. More
They told me it would be 180$ to specifically diagnose the problems did I ask them to address because I had a limited warranty. I had 2 other automotive shops. Tell me what was wrong with the car? And I s the problems did I ask them to address because I had a limited warranty. I had 2 other automotive shops. Tell me what was wrong with the car? And I specifically mentioned those things. And they told me there was nothing wrong with the things I had mentioned. So they did not submit a warranty claim. However try to charge me double the money quoted, 400$ for a b s safety inspection that I never asked for. Took my car to another automotive place, and they confirmed that the things I specifically asked about were in fact, in need of repair. Ann showed me photos for proof. When I tried to call the dealership to question these things, i keep getting sent to voicemail with no response. I finally spoke to the dealership manager, he talked to me with an defensive attitude, told me he'd look into it and get back to me and of course, never did. This is a second very bad experience.I've had with vision group. I will never deal with vision again.And I will tell everyone I know the same. To avoid vision at all costs. And when I mentioned visioned other people, they usually agree that vision is nothing but a group of xxxxxxxx, scammers, and liars. So I guess it's not just me! I specifically pointed. For them to look at the motor mounds on my car with visible holes, and they told me nothing was wrong with the motor mounts. 3 other places Told me they need to be replaced. And you guys can't explain why. The same thing happened to me years ago with a transmission. They said nothing was wrong with the transmission...Until the warranty expired. And then it was the transmission, and they expected me to pay for it. You people are vile. More
I’m very happy with my experience there. The staff was great and I’m happy with my purchase. The staff was great and I’m happy with my purchase. More
I was extremely disappointed with the service at Vision Buick. They kept my car for two weeks for a single repair. They did not return calls, made excuses, promised and failed to get back to me numerous ti Buick. They kept my car for two weeks for a single repair. They did not return calls, made excuses, promised and failed to get back to me numerous times. I’ve driven Buicks and had good service at other Buick dealers since 1986. I will never go back to Vision. More
The service manager is always reliable for a good conversation. As a whole though everyone in there does a good job. conversation. As a whole though everyone in there does a good job. More




